SDR Enablement Business Partner

The SDR Enablement Business Partner at Twilio is responsible for designing and implementing enablement programs tailored to enhance the performance of Sales Development Representatives. This role involves collaborating closely with SDR leadership and cross-functional teams to deliver training initiatives, fostering effective communication, and utilizing data-driven insights to optimize SDR productivity.

To succeed as an SDR Enablement Business Partner at Twilio, candidates should have in-depth knowledge of SDR processes and strategies, excellent training and development skills, and strong project management capabilities. Previous experience in a GTM Enablement role and familiarity with outbound sales workflows is also desired.

The SDR Enablement Business Partner at Twilio supports SDR performance by serving as a trusted advisor, equipping them with necessary skills, tools, and resources. By developing targeted enablement programs and evaluating performance gaps, this role directly drives improvements in lead conversion and overall SDR effectiveness.

Absolutely! The SDR Enablement Business Partner role at Twilio is centered on continuous learning and development. You will identify performance gaps and create programs that not only enhance current skills but also introduce SDRs to new resources and best practices in this ever-evolving field.

Yes, the SDR Enablement Business Partner position at Twilio is a fully remote role based in Ontario, Canada. Twilio is committed to a remote-first work culture, ensuring that you can thrive professionally while connecting with a diverse team from anywhere.

When answering this question, highlight any previous roles where you designed training content and tailored programs for SDRs, focusing on measurable outcomes and how your initiatives improved SDR performance.

Discuss your methods for assessing program effectiveness, such as using KPIs, feedback from SDRs, and performance metrics to continually refine and optimize enablement efforts.

Share specific examples of how you've successfully collaborated with sales, marketing, or product teams, focusing on communication strategies and how you overcame challenges to achieve shared goals.

Research Twilio’s culture and core values, then explain how these resonate with you and how you can contribute to fostering a positive environment within the SDR team.

Explain your approach to change management, including how you would communicate the benefits of the initiatives, gather feedback, and adapt the training to ensure buy-in from the SDRs.

Mention any relevant tools such as CRM systems, training platforms, or analytics software that you've used, emphasizing how these tools can enhance SDR performance through better support and resources.

Discuss your methodology for onboarding, including structured training schedules, mentorship opportunities, and continuous support to help new SDRs ramp up quickly and confidently.

Provide examples of motivational strategies, such as gamifying training, setting clear performance metrics, and celebrating wins, which can enhance engagement and productivity among SDRs.

Share a compelling story about a specific project where your leadership and expertise directly contributed to improved SDR performance, detailing the steps you took and the measurable results achieved.

Talk about the resources you utilize, such as webinars, industry publications, and networking with peers, to remain informed about the latest trends and best practices in SDR enablement.