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Technical Support Engineer L2
Twilio is looking for a Technical Support Engineer to empower customers by resolving technical issues related to their platform usage. The mission is to ensure an excellent customer experience.
Skills
- Full-Stack Javascript development
- Troubleshooting server-side and client-side code
- Knowledge of RESTful technologies and APIs
- Understanding of network connectivity issues
- Excellent written and verbal communication skills
Responsibilities
- Resolve complex customer issues using strong technical skills
- Communicate technical issues clearly to customers
- Collaborate with engineering teams on customer feedback
- Assist in process improvements based on customer pain points
- Support customers during various shifts including weekends
Education
- Bachelor's degree in Computer Science or related field
Benefits
- Competitive pay
- Generous time-off
- Healthcare
- Retirement savings program
- Parental and wellness leave
To read the complete job description, please click on the ‘Apply’ button
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 30, 2024
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