Business Operations - job 1 of 2

Bay Area, CA

Business Operations – Business Operations /Full-time /Hybrid

The Opportunity

This is your chance to put your fingerprints all over the foundations of a company re-thinking the way security should be done. You'll dive deep into the complexities of Twingate, identifying and optimizing the key levers across many parts of the business that will unlock progress. From pricing strategies to funnel optimization, you'll be the driving force behind some of our most critical revenue-generating initiatives.

You'll have the chance to:

Tackle our most pressing operational challenges and turn them into competitive advantages

Develop and implement strategies that will fundamentally shape our business model and go-to-market approach

Build scalable processes from the ground up in a high-growth environment

Gain unparalleled exposure to all aspects of running a successful startup

What You'll Do

• Think Tank / Do Tank: Identify, structure, and drive forward the key strategic thinking and execution on key revenue questions, challenges, and blockers facing the business
• Data-Driven Decision Making: Conduct in-depth analyses to uncover insights that will inform our strategy, guide investments, and provide actionable recommendations for leadership.
• Cross-Functional Leadership: Collaborate with Product, Marketing, Sales, and Customer Success teams to align our GTM efforts, execute on your recommendations, and drive cohesive growth.
• Planning and Accountability: Design and implement scalable processes and metrics that enable business health reporting on key initiatives and feedback loops on what is working and what is not.
• Experimentation: Lead a culture of continuous improvement through data-driven experiments and rapid iteration to unlock our go to market machine.

A Day In The Life

• Pricing & packaging refresh: Update our bundles to align with customer needs and value + integrating new capabilities
• Account scoring: How do we prioritize what accounts sales should spend their time pursuing?
• Churn prediction model: How do we flag at-risk accounts to help customer success prioritize time protecting revenue?
• Self-serve funnel optimization: What is the biggest lever we can pull within our self-serve program to increase revenue?

What You'll Bring

• 3+ years of experience in business operations, strategy consulting, or a similar execution focused business strategy role, bonus points for doing so in a high-growth tech environment
• Strong analytical skills with a track record of translating complex data into actionable insights
• Experience with GTM strategy, SaaS business models, and B2B marketing
• Excellent project management skills and ability to drive results in a high growth, ambiguous environment
• A bias to action: you combine strategic with a hands-on, execution-focused approach
• Ownership mentality- you feel a strong sense of accountability for your actions and results
• Exceptional communication skills, with the ability to influence stakeholders at all levels
• An ‘I don’t know, but I’ll figure it out’ mindset

Why Join Us?

• At Twingate, you're not just joining a team – you're building the future of security. You'll have the autonomy to shape your role and the impact of your work, backed by a leadership team that values innovation and calculated risk-taking. What you’ll get out of this opportunity:
• Impact: Your work will directly shape the trajectory of our company
• Rapid Growth: As we scale, so will your responsibilities and opportunities
• Learning Curve: Expect to be challenged daily and expand your skill set exponentially
• Visibility: Work directly with senior leadership and gain exposure to all aspects of the business
• Ownership: Take charge of critical projects from ideation to implementation
• If you're ready to roll up your sleeves, dive into the data, and drive transformative change, we want to hear from you. Join us in our mission to simplify the way companies secure their businesses and help write the next chapter of our success story.

Benefits & Perks

• Virtual-first working model coupled with in-person events
• Benefits - Medical (PPO, HMO, HDHP), dental and vision insurance – employees covered 100%
• Basic Life, AD&D and disability insurance
• Flexible Spending Accounts
• Healthcare, Dependent Care and Commuter Health Savings Account
• Flexible Paid Time Off
• Paid Holidays (14 days), Sick Leave (10 days), Paid Parental Leave (6 weeks), Maternity Leave (12 weeks FMLA)
• Retirement - Traditional 401k, Roth 401k
• Equity Benefits
• Wellness - family and parenting support, remote physical therapy, mental health support, and more

What We Value

• High Agency: We own the problem and don’t think in silos. “Not my job” is not an acceptable excuse if something is not working. Figure out what’s wrong and take initiative to solve the problem. Speak up. Company success is everyone’s job.
• Deliver Customer Value: Company success follows customer success (not the other way around). Everything we do starts and ends with delivering value to our customers.
• Continuous Improvement: Making small improvements consistently is preferred to aiming for big leaps. We embrace that we may not get it right the first time, so we learn by doing, making mistakes, and course correcting constantly. 1% better every day is how we accomplish great things over time.
• Go Find Out: We seek a deeper understanding beyond the surface, and get our hands dirty with ground truth data (no matter the seniority). We know anecdotes can be more powerful than aggregate stats because they can reveal hidden truths. Always be learning.
• Startup DNA: We operate at a higher clock speed and believe small committed teams can make the impossible possible. We embrace that great results only come with great effort, and we lift each other to achieve more than we could achieve alone.

$105,000 - $160,000 a year

Equity: Yes

Twingate embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.

Twingate is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: people@twingate.com