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Account Representative, Bilingual (Cantonese or Mandarin Speaking Required)

About the RoleAccount Representatives at Uber Eats bring the best local and regional small and medium restaurants to the Uber Eats platform. Who are we looking for? Someone who is natural at selling and knows the best local restaurants, passionate about food and Uber, and enjoys negotiating.In this role you will lead the full sales cycle and sign partnerships with top local restaurants while being a champion for the Uber and Uber Eats brands. Your success in this role is measured by achieving and exceeding your monthly quota and proactively building your pipeline by managing and hitting the weekly metrics (cold-calls, emails, and field appointments).What You'll Do• Own and manage a pipeline of local small and medium restaurants to sign new partnerships in your geographic region with a mix of cold-calling and in-person meetings• Create a great first-impression and act as an ambassador of Uber Eats to develop long-term partnerships and clearly communicate the value of Uber• Manage contract negotiation to establish the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties• Help us identify and build standard processes and collaborate with the Account Management team to support a seamless onboarding experience for each new restaurant partner• Proactively maintain communication channels with prospects via phone, email, and face-to-face meetingsBasic Qualifications• Fluent in Cantonese or Mandarin• Minimum 1+ years total professional sales experience or 0+ years with a Bachelor’s Degree and exposure to sales through internships or other experiences• Passionate about sales and about helping restaurants and merchants grow their business with Uber EatsPreferred Qualifications• Minimum 1+ year work experience in sales (full cycle sales preferred)• Experience with Salesforce and Google Suite• Good communicator and enjoy working on teams that value collaboration• Willingness to roll up your sleeves and demonstrate persistence and perseverance, you aren't fearful of rejection or cold-calling• Comfortable thinking on your feet, genuinely curious and like to ask questions• Excited to learn - This is a great role to grow or build your career in sales• No fear of picking up the phone - this role is 70% on the phone and 30% in the fieldFor San Francisco, CA-based roles: The base hourly rate amount for this role is $26.95 per hour. Additionally, our Sales Representatives are eligible to participate in the Company’s Incentive program and will be eligible for a cash variable incentive target of $37,371 annually based on individual sales performance, with any amount of incentive payment based on the terms of the Sales Incentive Plan.You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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What You Should Know About Account Representative, Bilingual (Cantonese or Mandarin Speaking Required), Uber

Are you a passionate salesperson who loves food and building relationships? Look no further than the Account Representative position at Uber Eats in San Francisco! In this exciting role, you'll be the driving force behind bringing the best local and regional small to medium restaurants onto the Uber Eats platform. Imagine your days filled with engaging conversations, cold-calling, and in-person meetings as you sign top restaurant partners and represent the Uber brand. You'll own your sales pipeline, developing strategies to communicate the incredible value of Uber Eats to potential partners while managing contract negotiations to ensure smooth and sustainable agreements. This role is not just about hitting quotas; it's about creating delightful first impressions and fostering long-term partnerships with local restaurants. Whether you’re on the phone or in the field, your communication and negotiation skills will shine as you build rapport with restaurant owners. Plus, if you're bilingual in Cantonese or Mandarin, that’s a major plus! With great base pay and performance-based incentives, coupled with a supportive team atmosphere, Uber Eats invites you to join their mission to help restaurants thrive while enhancing your career in sales at the same time!

Frequently Asked Questions (FAQs) for Account Representative, Bilingual (Cantonese or Mandarin Speaking Required) Role at Uber
What are the primary responsibilities of the Account Representative at Uber Eats?

The Account Representative at Uber Eats is responsible for owning and managing a pipeline of local small and medium restaurants to sign partnerships. This includes a mix of cold-calling and in-person meetings to develop long-term relationships. They negotiate contracts to create sustainable partnerships while acting as brand ambassadors for Uber Eats.

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What qualifications do I need to be an Account Representative at Uber Eats?

To qualify for the Account Representative position at Uber Eats, candidates should be fluent in Cantonese or Mandarin and have a minimum of one year of professional sales experience or relevant internships. A passion for sales and helping restaurants grow is essential, as well as the ability to manage a sales pipeline effectively.

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How does the incentive program work for Account Representatives at Uber Eats?

Account Representatives at Uber Eats are eligible for a cash variable incentive target of $37,371 annually based on their individual sales performance. This means that your hard work can directly translate into financial rewards, making this an exciting opportunity for driven individuals.

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What percentage of the Account Representative's role at Uber Eats is phone-based?

In the Account Representative role at Uber Eats, approximately 70% of your work will involve phone interactions, while 30% will be spent in the field. This mix ensures that you'll have ample opportunities to engage with restaurant partners directly.

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What skills are particularly valued in the Account Representative role at Uber Eats?

Skills that are highly valued for the Account Representative role at Uber Eats include strong communication abilities, persistence in sales, comfort with cold-calling, and the ability to work collaboratively in a team environment. Candidates should also have a willingness to learn and adapt as they drive sales.

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Common Interview Questions for Account Representative, Bilingual (Cantonese or Mandarin Speaking Required)
Can you describe your experience with sales and how it has prepared you for the Account Representative role at Uber Eats?

In your answer, highlight specific sales experiences that demonstrate your ability to close deals and manage relationships. Emphasize any relevant metrics that showcase your achievements, such as exceeding quotas or improving customer satisfaction.

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How do you handle rejection during cold calls, especially in a sales role like the one at Uber Eats?

Discuss techniques you use to stay motivated after a rejection, such as reframing it as a learning opportunity and maintaining a positive outlook. Mention any strategies you have to rebound quickly and continue engaging with potential clients.

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What strategies would you use to approach local restaurants in your area?

Explain how you would conduct research on local restaurants to understand their needs and tailor your approach accordingly. Outline the importance of building rapport and establishing trust before discussing partnerships with Uber Eats.

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Can you give an example of a successful negotiation you have conducted in the past?

Share a specific instance where you effectively managed a negotiation, focusing on the tactics you employed, any challenges you faced, and the positive outcome that resulted. Emphasize how these experiences relate to the Account Representative role.

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What do you believe is essential in creating a great first impression when meeting restaurant owners?

State the importance of professionalism, active listening, and authenticity when engaging with restaurant owners. Mention specific actions like research beforehand, active engagement during interactions, and follow-ups to reinforce positive impressions.

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How do you prioritize your tasks when managing a sales pipeline in a fast-paced environment like Uber Eats?

Discuss your time management strategies, such as using tools or techniques to keep track of leads, setting daily goals, and reviewing progress regularly to ensure you’re focusing on high-impact activities.

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In your opinion, what makes Uber Eats stand out from other food delivery services?

Offer insights into Uber Eats' unique selling propositions, such as its expansive network of restaurant partners, brand reputation, technology-driven platform, or customer service. Relate these attributes back to how they support your role as an Account Representative.

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How do you stay current on trends in the food and restaurant industry?

Talk about your methods for staying updated, whether it be through reading industry publications, attending events, networking with professionals in the field, or utilizing social media. This shows your genuine interest in both the industry and the role.

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What does teamwork mean to you as an Account Representative?

Emphasize collaboration, sharing successes, and supporting one another in achieving common goals. Be sure to provide examples of how teamwork has contributed to your success in past roles.

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What motivates you in a sales role like the one at Uber Eats?

Discuss the factors that drive your performance, such as financial incentives, the thrill of closing deals, the satisfaction of helping partners grow, or personal and professional development opportunities.

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CULTURE VALUES
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 29, 2024

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