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Patient Access Registration Specialist

DescriptionLocation: UCHealth Highlands Ranch Hospital, US:CO:Highlands RanchDepartment: Patient Financial ServicesFTE: Full Time, 0.8, 64.00 hours per pay period (2 weeks)Shift: DaysPay: $19.10 - $24.83 / hour. Pay is dependent on applicant's relevant experienceSummaryReceptionist, registration, and clerical duties associated with registering patient for services.Responsibilities• Meets with patient and/or patient's caregiver to exchange necessary information and documentation. Provides explanation of visit, instructions, and addresses concerns and questions.• Verifies insurance benefits and obtains pre-certification/authorization as necessary• Escort and transport patients and visitors within facility, which may include a wheelchair or oxygen tank.• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.Requirements• High school diploma or GED.We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.UCHealth invests in its Workforce.UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.UCHealth offers their employees a competitive and comprehensive total rewards package:• Full medical, dental and vision coverage• Retirement plans to include 403(b) matching• Paid time off. Start your employment at UCHealth with PTO in your bank• Employer-paid life and disability insurance with additional buy-up coverage options• Tuition and continuing education reimbursement• Wellness benefits• Full suite of voluntary benefits such as identity theft protection and pet insurance• Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar yearLoan Repayment• UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.Who We Are (uchealth.org)

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What You Should Know About Patient Access Registration Specialist, UCHealth

If you're looking to make a meaningful impact in healthcare, the Patient Access Registration Specialist role at UCHealth in Highlands Ranch, CO could be your perfect fit! In this position, you'll be the welcoming face for patients entering our facility, ensuring that they feel comfortable during their visit. As a Patient Access Registration Specialist, your primary responsibilities will include meeting with patients and their caregivers to gather necessary information and documentation, while also providing a clear explanation of their visit and answering any queries they have. You'll be working with insurance companies to verify benefits and secure any required pre-authorizations, making sure patients are well-informed about their financial obligations as you process co-pays and deductibles. This role isn't just about registration; you'll also assist in escorting patients and visitors around the hospital, occasionally needing to help those who require mobility assistance. We’re looking for someone with a high school diploma or GED and strong critical thinking skills, as this job often requires quick decisions in a fast-paced environment. At UCHealth, we truly value our workforce and offer a competitive compensation package along with unique benefits including tuition reimbursement and a Five Year Incentive Bonus. Join us in improving lives through your everyday connections and ensure that our patients receive the exceptional care they deserve.

Frequently Asked Questions (FAQs) for Patient Access Registration Specialist Role at UCHealth
What responsibilities does a Patient Access Registration Specialist at UCHealth involve?

The responsibilities of a Patient Access Registration Specialist at UCHealth primarily revolve around meeting and assisting patients upon their arrival. This includes gathering essential information and documentation, verifying insurance details, and ensuring a seamless registration process. Additionally, the specialist addresses any questions that patients and their caregivers might have about their visit, while facilitating any necessary medical transportation within the facility.

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What qualifications are needed to become a Patient Access Registration Specialist at UCHealth?

To qualify for the Patient Access Registration Specialist role at UCHealth, applicants need a high school diploma or GED. Furthermore, candidates should possess strong critical thinking and decision-making skills as the job demands prompt action in fast-paced scenarios with minimal supervision. Previous experience in healthcare environments can also be a significant advantage.

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How does UCHealth support professional growth for Patient Access Registration Specialists?

UCHealth invests in its employees by offering a comprehensive rewards package tailored to foster professional growth. This includes tuition reimbursement for higher education, continuing education opportunities, and unique benefits like a Five Year Incentive Bonus. Employees can further benefit from programs eligible for Public Service Loan Forgiveness which UCHealth supports, assisting with the navigation of student loans.

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What is the pay range for a Patient Access Registration Specialist at UCHealth?

The pay for a Patient Access Registration Specialist at UCHealth ranges from $19.10 to $24.83 per hour, depending on the applicant's relevant experience. This competitive pay rate reflects UCHealth's commitment to attracting top talent and compensating professionals in the healthcare sector fairly.

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What is the work environment like for a Patient Access Registration Specialist at UCHealth?

The work environment for a Patient Access Registration Specialist at UCHealth is dynamic and fast-paced, requiring efficient multitasking abilities. Specialists engage directly with patients, caregivers, and various departments within the hospital, which requires excellent communication and interpersonal skills. UCHealth is committed to providing a supportive and inclusive workplace where the diverse talents of employees are recognized and valued.

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Common Interview Questions for Patient Access Registration Specialist
What motivated you to apply for the Patient Access Registration Specialist position at UCHealth?

When answering this question, showcase your passion for healthcare and helping others. Mention your desire to play a key role in enhancing the patient experience, as well as how UCHealth's values align with your personal and professional goals. Consider sharing any specific experiences that illustrate your commitment to patient care.

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Can you describe a time when you had to handle a difficult situation with a patient?

To respond effectively, highlight your conflict resolution skills and showcase empathy. Share a specific example, detailing the situation, your approach in communicating with the patient, the tools you utilized for resolution, and the positive outcome. Emphasize your ability to stay calm and professional under pressure.

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How do you ensure accuracy when registering patient information?

Focus on the importance of attention to detail in your answer. Discuss the practices you would adopt, such as double-checking information, using checklists, and familiarity with registration systems. Stress your commitment to minimizing errors to ensure patient safety and compliance.

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What do you consider the most important qualities for a Patient Access Registration Specialist?

Identify critical qualities such as excellent communication, empathy, strong organizational skills, and the ability to work well under pressure. Explain why these attributes are vital in creating a positive experience for patients during the registration process.

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How would you handle a situation where a patient's insurance is not accepted?

Address this by explaining how you would first empathize with the patient. Discuss the steps you would take, including verifying insurance details, discussing alternative payment options, and engaging financial counselors if necessary to assist the patient further.

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What software systems are you familiar with regarding patient registration?

Take this opportunity to mention any specific software you’ve used in previous roles, if applicable. If not, explain your willingness and ability to quickly learn new systems. Highlight your adaptability to various technology platforms and your understanding of the importance of utilizing them effectively for accurate registration.

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How would you prioritize multiple tasks during busy periods?

Your answer should reflect a strong planning and multitasking strategy. Explain a method you utilize, such as prioritizing tasks based on urgency and patient needs. You might also explain how you effectively communicate with your team to distribute the workload.

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What is your experience in verifying insurance information?

Discuss any previous roles that required you to handle insurance verification. Breakdown the steps you would take to process insurance claims properly and your understanding of how this affects the patient registration process. If you lack experience, express your eagerness to learn and adapt quickly.

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How would you contribute to creating a welcoming environment for patients?

Share your understanding of the patient experience and suggest strategies that enhance comfort, such as actively listening to patients' concerns, providing clear explanations, and maintaining a warm demeanor. Highlight your belief in the importance of personal connections in healthcare.

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Why is teamwork important in the role of a Patient Access Registration Specialist?

Emphasize the interdependence of roles in a healthcare setting. Explain how collaboration among staff improves patient flows, enhances service quality, and ensures that all aspects of care run smoothly. Share examples of how good communication has positively impacted previous team experiences.

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We improve lives. In big ways through learning, healing and discovery. In small, personal ways through human connection. But in all ways, we improve lives. Vision From health care to health. Values Patients first | Integrity | Excellence

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Full-time, on-site
DATE POSTED
December 11, 2024

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