Store Manager (Chicago)

As a Store Manager at Catbird in Chicago, your key responsibilities include overseeing store operations, managing staff, delivering outstanding customer service, and strategizing to achieve sales targets. You will coach and develop your team, create training plans for new hires, maintain product knowledge, and handle customer service challenges. Your focus will be on ensuring a delightful shopping experience and fostering a thriving store environment.

To apply for the Store Manager position at Catbird in Chicago, you should have at least 2 years of retail leadership experience and the ability to lead a team of 10-25 employees. Experience in customer service, Google office suite proficiency, and a flexible schedule with weekend availability are also important. Having jewelry or clienteling experience would be an added bonus!

The expected salary for a Store Manager at Catbird in Chicago ranges from $70,000 to $82,000 annually, in addition to performance-based bonuses. This competitive salary reflects our commitment to attracting and retaining top talent while promoting a supportive and enriching work environment.

Store Managers at Catbird in Chicago enjoy a comprehensive benefits package, including health insurance, paid vacation and sick time, a 401(k) plan with employer contributions, a professional development stipend, holiday pay, and paid parental leave, among others. We believe in investing in our team’s well-being and professional growth.

At Catbird, we prioritize creating a positive work culture by championing diversity, inclusion, and equity. We treat all team members with respect and kindness, provide continuous opportunities for professional development, and cultivate an environment where everyone feels valued and heard. As a Store Manager, you will play a crucial role in fostering this culture both within your team and in store operations.

When addressing your leadership style, it's crucial to highlight your approach to team building and empowering staff. Discuss how you prioritize open communication, create training initiatives, and ensure everyone feels valued and motivated. Use examples to illustrate your commitment to fostering a supportive and collaborative environment.

In your response, focus on your customer-first mentality and problem-solving skills. Describe specific strategies you employ, such as actively listening to the customer's concerns, empathizing with their experience, and working towards a resolution that aligns with company policies while ensuring customer satisfaction. Highlight your ability to remain calm and professional under pressure.

When discussing sales strategies, be sure to mention goal setting, analysis of sales performance data, and team motivation techniques. Share examples of promotional events or staff incentives you’ve implemented in the past that successfully boosted sales and illustrate your commitment to continuous improvement.

Describe your structured training approach, including developing training plans that incorporate company tools and best practices. Emphasize how you would utilize on-the-job training and support to ensure new employees gain the necessary skills and knowledge while maintaining a fun and engaging learning atmosphere.

Share your past experience with inventory management, focusing on tools or software you've used and methods for maintaining accurate stock levels. Discuss how you monitor inventory to reduce shrinkage and effectively communicate with your team to ensure a well-organized store environment.

Explain your prioritization methods, such as identifying urgent customer needs, delegating tasks to team members, and staying organized with checklists. Showcase your ability to remain focused and maintain energy during high-pressure periods to ensure the store runs smoothly.

Provide a specific example that illustrates your mentorship abilities. Highlight the individual's growth and the action steps you took to support their development, such as offering constructive feedback, providing additional training, or recognizing their contributions. This showcases your dedication to fostering talent and building a cohesive team.

Share personal insights into why this role is fulfilling for you, emphasizing aspects like the joy of building a motivated team, witnessing customers' happiness, and contributing to the overall success of the store. Reflect on moments that have made your leadership journey impactful.

Discuss your tactics for maintaining team morale, such as hosting regular team meetings, recognizing achievements, and celebrating milestones. Highlight any innovative ideas you've implemented to create a positive team spirit that encourages collaboration and high performance.

When answering this question, align your motivations with Catbird's values and mission. Discuss your passion for jewelry, commitment to ethical practices, and desire to contribute to a company that values diversity, customer experience, and quality craftsmanship. This shows your alignment with the brand's ethos.