Customer specialist

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. The Customer Success Programs team oversees the design and execution of programs that encourage Epic customers to adopt best practices in software use and support. These programs span all areas of Epic’s products and services, so coordinating across many Epic developers, support teams, and executives is a critical part of our work, as is interfacing with Epic customers on the details of the programs.The Program Manager role is responsible for coordinating the annual design and weekly administration of a series of customer-facing programs, such as• Assisting our customers in identifying the features they have enabled, helping them to leverage Epic software effectively and prioritize their goals• Grants from Epic to health systems, totaling tens of millions of dollars across dozens of participating customers each yearExperience our state-of-the-art campus, eat delicious food, and travel the world.We don’t believe in cubicles. (Well, we believe they exist, but…) Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.Live affordably in a city known for its rising tech talent.Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).More than just important work.We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Research has shown that job-seekers who are women, LGBTQ+, or members of historically underrepresented communities are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at https //careers.epic.com/EEO.• Bachelor's degree preferred, but not required• Strong attention to detail, organization, and communication• Ability to self-manage and problem solve• Relocation to Madison, WI area (reimbursed)• COVID-19 vaccination