Job details

Hitch Sales Agent - Full Time Remote

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Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul is seeking driven individuals who embrace challenges and excel at connecting products and services with customer needs. Every inbound call is an opportunity to actively listen, provide excellent service, and make a lasting impact during what can be a stressful time for customers. Hitch Sales Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.

Compensation:

$17-20/hour ($14.50 hourly base wage plus discretionary sales bonus, per Reservation. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

Exclusive U-Haul Benefits Designed for Your Success:

Career Growth & Development: Unlock your potential with on-the-job training and free online courses at U-Haul University – grow professionally while building a rewarding career.

Comprehensive Health & Wellness Benefits (for eligible candidates): Enjoy full medical coverage, prescription plans, 24/7 access to a physician for your children, virtual doctor visits, along with dental and vision plans to keep you and your family healthy.

Wellness Reimbursement Programs (for eligible candidates): Take care of yourself with reimbursements for gym memberships, Weight Watchers, registered dietician services, and the Mindset App.

Financial Wellness & Protection: Secure your financial future with U-Haul Federal Credit Union membership, Dave Ramsey’s SmartDollar Program, tuition reimbursement, plus MetLife auto, home, and life insurance, LifeLock identity theft protection, and business travel insurance.

Plans for Your Future: Build wealth with our Employee Stock Ownership Plan (ESOP) and take advantage of our 401 (k) savings plan for a comfortable retirement.

Job Requirements:

Must be able to commit to and work 40 hours per week on Monday, Thursday, Friday, Saturday, and Sunday. Available shifts are 9:00 AM – 5:30 PM Arizona time, or 11:30 AM – 8:00 PM, Arizona time.

Must be able to work at least one 8-hour shift on a weekend day per week, with priority given to Candidates able to work both weekend days.

Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.

Initial Education/Training:

Our paid, dynamic four-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week.

Minimum Experience:

One year Customer Service or Sales experience in a retail setting/environment.

Exceptional interpersonal and communication skills, with a clear, articulate speaking voice, strong verbal communication, and a keen ability to actively listen.

Proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and efficiently navigate various business software applications.

Completion of a job-related assessment is required for consideration.

Possess basic knowledge pertaining to towing, hitches, and brake controllers.

Work From Home Requirements:

All work duties, including initial education, must be performed from your home address in a private, quiet workspace.

Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.

A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications

Operating System: Windows 11

RAM: 16GB minimum (32GB recommended)

Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)

Storage: SSD with at least 5GB free space

Additional Hardware

Webcam (external or built-in)

USB headset (wired)

Internet Speeds

Ping: under 100

Download: 50MB minimum (100MB recommended)

Upload: 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Average salary estimate

$38520 / YEARLY (est.)

min

max

$35440K

$41600K

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What You Should Know About Hitch Sales Agent - Full Time Remote, uhaul

Welcome to U-Haul, where we're excited to invite enthusiastic individuals to join our team as Hitch Sales Agents in a Full-Time Remote position! Based out of Phoenix, Arizona, this role is all about connecting our fantastic products and services with the needs of our customers. You’ll be handling inbound calls, where your exceptional listening skills and friendly demeanor will shine as you assist customers navigating what can be a stressful experience. We know every call is an opportunity to make a positive impact, and you'll be using a defined script to guide conversations and ensure a smooth reservation process. With your commitment to high-level customer service, you will play a key role in enhancing our customers’ journeys. The pay ranges from $17 to $20 an hour, complemented by a discretionary sales bonus based on reservations. U-Haul also has amazing employee benefits, such as comprehensive health and wellness packages, opportunities for career development, and an Employee Stock Ownership Plan for long-term financial security. This role requires you to be proactive in working 40 hours per week over the weekend, so flexibility is key. If you’re passionate about sales and customer interaction, with a knack for multitasking, we would love for you to consider a career with us!

Frequently Asked Questions (FAQs) for Hitch Sales Agent - Full Time Remote Role at uhaul

What are the main responsibilities of a Hitch Sales Agent at U-Haul?

As a Hitch Sales Agent at U-Haul, your primary responsibilities include handling inbound customer calls, actively listening to customer needs, and providing exemplary service throughout their reservation journey. You'll follow a script and defined guidelines to facilitate smooth transactions and enhance customer satisfaction.