Client Relations Executive-Hospice

Overview

Now Hiring a Hospice Client Relations Executive!

CHI Franciscan is a part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Responsibilities

The Client Relations Executive I makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. Maintains and grows current market share, growing new sources of business to support the branch’s business plan. Works with the Director, Business Development, Regional Vice President and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals. 

Key Responsibilities:

• Business Development: Identify and cultivate relationships with healthcare providers, including skilled nursing facilities, assisted living communities, physicians, and hospital systems, to expand our referral network.

• Client Support: Serve as the primary contact for clients, addressing inquiries, resolving issues, and ensuring exceptional service delivery.

• Strategic Planning: Collaborate with the Director of Business Development and other leaders to create and implement strategies that achieve revenue targets and enhance patient experiences.

• Data Management: Maintain accurate records of client interactions and progress, utilizing our Relationship Management System to inform strategic decisions.

• Performance Reporting: Provide regular updates on field activities and outcomes, contributing to the continuous improvement of our services and strategies.

Benefits: 

• Excellent Vacation Plan to recharge
• Paid Holidays and Personal Time
• Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
• Delta Dental Plan
• EyeMed Vision Plan
• Fidelity 401(K) Plan
• Lyra Mental Health Benefits
• Cigna Life/AD&D Plans
• Cigna Long Term Disability
• Cigna Short Term Disability
• Cigna Critical Illness/Group Universal Life Insurance

Qualifications

• Bachelor's degree in a relevant field or equivalent business experience; healthcare professional credentials are required.

• At least one year of sales experience, preferably within the healthcare or home health is required.

• Strong organizational and time-management skills, with the ability to work both independently and collaboratively.

• Willingness and ability to travel as required; a valid driver's license and auto liability insurance are mandatory.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.