Client Relations Executive-Hospice

As a Client Relations Executive at CHI Franciscan, you will engage in various responsibilities, including developing and nurturing relationships with healthcare providers and clients. You'll be tasked with business development to ensure a steady stream of referrals while also providing exceptional client support. Your role also entails collaborating with leadership on strategic planning and managing data to enhance our services. Achieving revenue targets while ensuring patient satisfaction is at the forefront of your responsibilities.

To qualify for the Client Relations Executive position at CHI Franciscan, candidates must have a Bachelor's degree in a relevant field or equivalent experience in business. It is essential to possess one year of sales experience, preferably in healthcare or home health. Strong organizational and time-management skills are necessary, along with a willingness to travel and a valid driver's license.

CHI Franciscan encourages the professional growth of its Client Relations Executives through continuous development opportunities, mentorship programs, and a supportive team environment. The organization fosters a culture of learning and improvement, allowing you to collaborate with experienced leaders to gain insights and enhance your skills in business development and client relationship management.

A Client Relations Executive at CHI Franciscan can look forward to a comprehensive benefits package that includes health insurance options through Blue Cross Blue Shield, a 401(K) plan with Fidelity, generous vacation and paid personal time, and mental health benefits. These offerings reflect the organization’s commitment to employee well-being and work-life balance.

The Client Relations Executive role at CHI Franciscan is unique because it combines the essence of healthcare sales with the opportunity to impact lives profoundly. By connecting patients and families with the compassionate care they need, you are not just driving business but also enhancing the quality of life for many. It's about more than just profits; it's about humankindness in healthcare.

When developing relationships with healthcare providers, I focus on understanding their needs and how our services can meet those needs. Building trust is essential; I make it a point to communicate transparently and frequently, ensuring that I am reliable and available for any inquiries.

Absolutely! In a previous role, I encountered a client who was unhappy with the service. I took immediate action, reached out personally to understand their concerns, and facilitated a resolution. By addressing their issues directly and swiftly, I not only retained their business but also strengthened our relationship.

To achieve sales targets, I utilize a combination of market research, networking, and relationship management. I analyze data to identify trends and potential growth opportunities, while continuously maintaining relationships with existing providers for referrals and support.

I employ tools like CRM systems to track interactions and follow-up tasks. Additionally, I prioritize my tasks daily, ensuring that I allocate time effectively for each client based on their needs and urgency. This helps me maintain focus and organization.

Data plays a crucial role in my decision-making process. I rely on metrics to evaluate the performance of my strategies and to inform future actions. By analyzing client interactions and outcomes, I can identify areas for improvement and optimize our approaches.

Business development in hospice care involves building relationships with healthcare providers and community organizations to create a continuous referral network. It requires understanding the complex needs of patients and families, while promoting the compassionate care services that address those needs.

I welcome feedback from both clients and colleagues as it presents an opportunity for growth. I approach it with an open mind, using constructive criticism to improve my performance and service delivery, and I also ensure to communicate any changes made as a result.

Patient experience is paramount in my role because it directly relates to the quality of care we provide. A positive experience not only enhances patient satisfaction but also builds trust and encourages referrals. It's essential for fostering long-term relationships.

I would approach collaboration with open communication and mutual respect. By establishing a clear understanding of shared goals and strategies, we can work effectively together to amplify our outreach efforts and improve community impact.

My motivation stems from the knowledge that I am making a meaningful difference in people's lives. Contributing to better patient outcomes and creating a supportive environment for families drives my passion for success in this role.