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Remote Sales Representative, Inbound - job 3 of 3

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Why Liberty Mutual? 

 

Pay Details:

  • Starting base salary is $45K with opportunity for growth.
  • Average earnings range from $55K-$75K through a combination of base salary and generous commission.
  • Top Performing Agents in their second year and onward, can earn up to $85k+.

 

Our Remote Inside Sales Agent position is available for candidates based on the states of North Carolina, New Jersey, South Carolina, Indiana, Massachusetts and West Virginia. Applicants must reside within these specified locations to be considered for this role.

 

Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) – because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one.

 

Pay Details: 

  • Starting base salary is $45K with opportunity for growth.
  • Average earnings range from $55K-$75K through a combination of base salary and generous commission.
  • Top Performing Agents in their second year and onward, can earn up to $85k+.

  

Job Details

As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. 

 

You’d be a great fit if you are:  

 

A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders.  

 

A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you’re selling, and you enjoy connecting customers to the right products for their individual needs. 

 

A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. 

 

A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. 

 

 

Position Details:

From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing!

  • Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires.
  • Comprehensive medical benefits from Day 1.
  • No cold calls, all incoming warm leads.
  • Opportunities for rewards and recognition.
  • Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift.
  • All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet services.

Qualifications

  • 2-3 years sales experience preferred. 2 years of sales/service-related work experience required.
  • Strong, engaging interpersonal and persuasion skills needed to close sales
  • Ability to communicate well to both prospects and customers
  • Excellent analytical, decision-making and organizational skills
  • Strong typing capabilities and PC proficiency
  • Property and Casualty License required after hire.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

Average salary estimate

$65000 / YEARLY (est.)
min
max
$45000K
$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Remote Sales Representative, Inbound, UNAVAILABLE

If you have a passion for sales and a positive, persuasive personality, you'll thrive as a Remote Sales Representative with Liberty Mutual in Charlotte! In this dynamic role, you'll handle inbound calls and connect with customers to assess their insurance needs. Your mission? To convert warm leads into satisfied policyholders while embodying the Liberty Mutual brand. Enjoy the flexibility of remote work while receiving comprehensive paid training, which includes obtaining a Property & Casualty Insurance license. You'll start with a competitive base salary of $45K, with the potential to earn between $55K and $75K through commissions. Top-performing agents can even reach up to $85K as they gain experience. This position allows you to shine by providing exceptional customer service, adapting to various work environments, and ensuring clients receive the best products to fit their needs. The supportive and inclusive culture at Liberty Mutual means you'll flourish in both your professional and personal life. With a typical work schedule of four weekdays and one weekend, you'll have a balanced life while growing your career. If you're ready to make a difference and enjoy the rewards that come along with it, join Liberty Mutual's Contact Center Sales Organization today!

Frequently Asked Questions (FAQs) for Remote Sales Representative, Inbound Role at UNAVAILABLE
What are the key responsibilities of a Remote Sales Representative at Liberty Mutual?

As a Remote Sales Representative at Liberty Mutual, your main responsibility is to handle inbound calls and consult with customers about their insurance needs. You'll utilize your sales skills to convert warm leads into policyholders by matching them with the correct coverage and products. Your role also involves representing the Liberty Mutual brand with integrity and ensuring that customers receive top-notch service throughout the sales process.

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What qualifications are needed to apply for the Remote Sales Representative position at Liberty Mutual?

To become a Remote Sales Representative at Liberty Mutual, you'll need 2-3 years of sales experience, with at least 2 years in a sales or service-related role. Strong interpersonal and communication skills are crucial, as well as analytical abilities to understand customer needs. A Property & Casualty Insurance license is required after hire, which Liberty Mutual will help you obtain during the paid training period.

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How does the pay structure work for the Remote Sales Representative role at Liberty Mutual?

The starting base salary for a Remote Sales Representative at Liberty Mutual is $45K, with opportunities for growth based on performance. On average, agents can earn between $55K and $75K through a combination of base salary and commission. For top performers in their second year and beyond, earnings can reach up to $85K, highlighting the potential for significant income based on your sales success.

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What does the training process look like for new Remote Sales Representatives at Liberty Mutual?

New Remote Sales Representatives at Liberty Mutual undergo a comprehensive paid training program that lasts 16 weeks for licensed hires and 18 weeks for those who need to obtain their license. This training is conducted in a remote environment and equips you with the necessary skills and knowledge to excel in your role, ensuring you’re ready to serve customers effectively from day one.

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What benefits can I expect as a Remote Sales Representative at Liberty Mutual?

As a Remote Sales Representative at Liberty Mutual, you can look forward to comprehensive benefits starting on your first day. This includes medical coverage, a supportive work environment, opportunities for rewards and recognition, and paid training. The company places a strong emphasis on employee well-being and career growth, supporting you in achieving both your professional and personal goals.

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Common Interview Questions for Remote Sales Representative, Inbound
Can you describe your sales experience and how it relates to the Remote Sales Representative role?

When answering this question, highlight your relevant sales experience and skills that directly relate to handling inbound leads. Discuss specific sales strategies you've utilized in previous jobs that could also apply in the context of insurance sales at Liberty Mutual.

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How do you handle customer objections during a sales call?

Discuss a methodical approach to handling objections, such as active listening to understand concerns, empathizing with the customer, and then providing solutions that showcase the benefits of Liberty Mutual products relevant to their needs.

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What motivates you to achieve sales goals?

Share personal motivations, such as earning potential or the satisfaction of helping customers find the right insurance coverage. Tie it back to how working at Liberty Mutual can help you meet those goals.

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Why do you want to work at Liberty Mutual?

Expressing admiration for Liberty Mutual’s commitment to customer service and employee development is key. Highlight specific aspects of the training program and the company culture that attract you to the position.

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How do you prioritize leads when handling multiple calls?

Explain your approach to managing time effectively. Discuss any strategies for distinguishing between leads and how you focus on high-value opportunities, all while ensuring each customer feels valued and heard.

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What role does teamwork play in achieving sales targets in your opinion?

Discuss how collaboration with teammates can lead to sharing best practices, learning from one another, and achieving sales goals together. Emphasize the importance of supporting each other’s successes within the sales framework.

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Describe a time you turned a 'no' into a 'yes' in sales.

Share a specific story demonstrating your persistence, ability to understand customer needs, and how you adapted your approach to address concerns and ultimately close the sale.

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How do you keep up-to-date with product knowledge and industry trends?

Talk about your commitment to continuous learning, such as following industry news, participating in training sessions, and engaging with colleagues to enhance your understanding of the products you'll be selling.

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How do you build rapport with customers over the phone?

Explain techniques for active listening, personalizing the conversation based on customer needs, and demonstrating genuine care about their insurance concerns, which help in building trust through phone interactions.

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What do you think sets Liberty Mutual apart from other insurance companies?

Discuss unique aspects such as Liberty Mutual’s customer-centric approach, the quality of their products, and commitment to employee development. This not only shows your research but also indicates your alignment with their values.

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MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 20, 2025

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