M365 Exchange and Voice Specialist

As an M365 Exchange and Voice Specialist at Uni Systems, you'll be responsible for configuring and managing Exchange Online settings, supporting advanced configurations, and ensuring effective management of Microsoft Teams Voice Services. Your role involves implementing policies for call routing, monitoring system health, and protecting against threats to email and voice systems.

To succeed in the M365 Exchange and Voice Specialist position at Uni Systems, you'll need a higher-level degree in ICT and at least five years of professional experience. Additionally, advanced knowledge of Exchange Online and Microsoft Teams configurations, as well as expertise in VoIP and PSTN services, are crucial.

Uni Systems is committed to providing equal employment opportunities and fostering a diverse work environment. The company prohibits discrimination based on various characteristics and has a comprehensive Diversity, Equality & Inclusion Policy to support all employees, including M365 Exchange and Voice Specialists.

As an M365 Exchange and Voice Specialist at Uni Systems, you'll work with Exchange and Teams Admin Centers, third-party monitoring tools, and PowerShell for automation. Your role will involve managing security assessments, developing disaster recovery plans, and ensuring the seamless performance of meeting room devices.

At Uni Systems, M365 Exchange and Voice Specialists are encouraged to propose and implement new features, enhancing their skills through hands-on experience. The collaborative environment allows specialists to engage in strategic planning and gain exposure to innovative technologies in the Microsoft 365 ecosystem.

In your response, highlight specific projects where you've managed Exchange Online settings, detailing the configurations you implemented and the outcomes achieved. Discuss any challenges you faced, how you resolved them, and the tools you used.

When addressing complex issues, explain your systematic approach to identifying problems. Discuss any diagnostic tools, scripts, or logs you utilize and provide examples of how you effectively troubleshoot and resolve issues.

Discuss your familiarity with Advanced Threat Protection (ATP) policies and any measures you've implemented to safeguard against email threats. Provide examples of vulnerability assessments you've conducted and how you applied your findings.

In answering this question, provide a clear overview of your work with VoIP and PSTN integrations in Microsoft Teams. Detail specific configurations you've managed and how you ensured optimal call quality and user experience.

Provide examples of disaster recovery plans you've designed and implemented. Discuss the steps you took to ensure business continuity and any simulations or tests you've conducted to validate those plans.

Discuss your experience writing and executing PowerShell scripts for automating repetitive tasks. Provide examples of how automation improved efficiency in your previous roles, particularly in Microsoft 365 services.

Explain your process for managing Teams voice services, including policies for call routing and quality. Provide insights into how you’ve ensured seamless integration with existing infrastructures, such as Call Manager systems.

Outline the best practices you adhere to during security assessments. Emphasize ongoing monitoring, vulnerability scanning tools, and how you prioritize findings to enhance email and voice service security.

In your response, describe specific integration challenges you've faced and the troubleshooting techniques you applied. Highlight any collaboration with cross-functional teams to achieve successful outcomes.

Discuss the methods you implement to streamline IT support operations, including process improvements, user training initiatives, and tools you utilize for monitoring system health and performance.