Lead Instructional Designer

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

The purpose of the role is to lead and be the expert on all things pertaining to instructional design, developing content in line with our processes, and being an advocate for those processes. 

The Lead Instructional Designer (ID) oversees the process of scripting and recording all training and manages assets such as action maps, learning objectives, outlines, storyboarding and other documents.  Works on concurrent projects while providing a smooth customer experience, resulting in projects being delivered on time and within budget.

Accountabilities & Responsibilities

• Takes the lead in customer meetings, gathering requirements and defining the solution best suited for their needs, using the processes developed
• Leads and delivers on major and priority pieces of work with the project managers, whilst advising and guiding the IDs on all other work
• Supports upskilling of the ID team 
• Collaborates with the Learning Manager role for larger projects, resourcing estimations, approvals of initiatives etc.
• Helps co-ordinate delivery of the roadmap
• Provides feedback and direction to the IDs
• Facilitates live sessions where required
• Develop content that delivers high CSAT scores 
• Identify and delivery on service improvements in processes and other areas
• Maintains and updates learning content
• Be an advocate and carry the flag for quality and innovation in our content
• Provides support services for content where required

Aspects of the Work Environment 

• The role is fully remote in Portugal/Poland so you must be able to work in an environment where you are able to manage your workload efficiently, be motivated, self-starting and understand you are not interacting directly with people. Most work is done over Teams calls and video calls.
• Must be able to sit at a computer monitor for prolonged periods of time.

Minimum Experience Requirements

• Proven experience as an instructional designer, instructor or content creator or similar for a minimum of 5 years
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and tools
• Developed and implemented large training programs
• Experience developing lessons, curricula and complex training programs
• Run a small team of 3 individuals
• Advanced/expert knowledge of Unit4 ERP

 Preferred Experience Requirements

• Worked for a software company in a similar position
• Developed and implemented training strategies 
• Experience in project management and budgeting 

Minimum Education Requirements

• Degree level or postgraduate qualifications are desirable, particularly in a relevant field including an MSc degree in training management and development.

Preferred Education Requirements

• A CIPD qualification is preferred, either Level 3 Foundation Certificate or Diploma in L&D (Level 3 QCF) or a Level 5 Intermediate Certificate or Diploma in L&D (Level 5 QCF) or equivalent.

Required Skills

• Excellent communication skills, oral and written
• Ability to see the bigger picture and not get lost in details
• Strong organisation skills with ability to prioritise
• Ability to build rapport with employees and customers/partners
• Problem solver and solution finder
• Presentation skills
• Influencing skills
• Creative thinker and innovator
• Adaptable and flexible, able to meet changing needs
• Strong networker

Required Tools/Technology

• Unit4 ERP
• MS tools – Excel, Powerpoint, Word
• Camtasia or other content creation tools

Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career.

• A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
• Work, learn & be inspired by some of the best talents in the software space
• Whole host of great benefits & perks
• Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!
• Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
• Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value