Team Lead, Client Eng Sup
We are seeking a proactive and detail-oriented team member to oversee a team responsible for tracking, managing, and optimizing IT assets across the organization. This role involves oversight of IT asset lifecycle processes, ensuring adherence to our SOX controls, managing relationships with stakeholders, and providing strategic insights to improve asset utilization and reduce costs.
WHAT YOU WILL BE DOING
Key Responsibilities:
• Lead and manage a team of IT Inventory specialists.
• Oversee end-to-end lifecycle of IT assets (hardware and software) from procurement through retirement.
• Ensure accurate asset inventory records are maintained in ServiceNow.
• Refine and enforce asset management policies, procedures, and standards.
• Work with procurement, finance, and IT teams to ensure cost-effective acquisition and renewal of IT assets.
• Conduct regular audits and compliance checks to mitigate risk and support licensing requirements.
• Provide detailed reporting on asset usage, license compliance, and financial forecasting.
• Lead ITAM projects and continuous improvement initiatives.
• Provide training and guidance to team members and internal stakeholders.
WHAT WE NEED FROM YOU
Qualifications:
• Bachelor’s degree in Information Technology, Business, or equivalent experience
• 3+ years of experience in IT Asset Management, with at least 1-2 years in a leadership or supervisory role.
• Experience with software license management and hardware lifecycles
• Excellent organizational and analytical skills.
• Strong communication and leadership capabilities.
⸻
Preferred Skills:
• Experience with cloud asset management (e.g., SaaS licensing, cloud cost management).
• Understanding of IT service management (ITSM) frameworks.
• Familiarity with audit processes and risk management practices.
• Strong knowledge of ServiceNow reporting.
• ITIL or IAITAM certifications (e.g., CITAM, CHAMP) are a plus.
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
We are excited to announce an amazing opportunity for a Team Lead in Client Engagement Support at UWM in Pontiac! If you enjoy leading a dedicated team and have an eye for optimizing processes, this role is perfect for you. As the Team Lead, you will oversee a talented group that’s focused on tracking and managing IT assets throughout their lifecycle, from procurement to retirement. You’ll be responsible for ensuring compliance with SOX controls, refining asset management policies, and providing strategic insights that will enhance asset utilization and reduce costs. Collaborating closely with procurement, finance, and IT departments, you’ll help make cost-effective decisions while conducting audits and compliance checks to mitigate risks. Your leadership and guidance will be crucial in training your team and stakeholders, ensuring they’re equipped to excel in their roles. With a bachelor’s degree in Information Technology or Business and a strong background in IT Asset Management, you’ll bring at least three years of experience to the table, along with a knack for analysis and excellent communication skills. Join us and be a key player in making home ownership dreams come true while enjoying a vibrant workplace culture packed with perks like paid time off, comprehensive health benefits, and a state-of-the-art fitness center.
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