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Post Acute Program Manager

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

Serve as a key liaison between UMMS and the Post-Acute Care Collaborative, including Skilled Nursing Facilities and Home Health Agencies. Oversee program implementation to enhance patient care transitions across the continuum, ensuring quality, safety, and optimal outcomes. Lead day-to-day operations, communicate program goals, and manage project plans, challenges, and outcomes while engaging stakeholders and leadership. Work is performed under limited supervision. Direct report to the Vice President of Post-Acute Services.

Primary Responsibilities

• Effectively communicate program goals, expectations, and progress to business leaders, project managers, process owners, sponsors, and stakeholders. 
• Cultivate and maintain collaborative relationships across the UMMS system to align program activities with organizational objectives. 
• Serve as the primary liaison between UMMS and Post-Acute Care Collaborative Skilled Nursing Facilities and Home Health Agencies, ensuring consistent strategy implementation across member hospitals and partner organizations. 

• Oversee data collection, analysis, and reporting to evaluate program performance and identify opportunities for improvement. 
• Facilitate partnerships with post-acute care providers to enhance care practices and patient outcomes. 
• Assist partners in defining and tracking key performance indicators for readmissions and length of stay. Utilize data-driven insights to support readmission reduction and length-of-stay goals.
• Develop and manage detailed project plans with clear objectives, milestones, and deliverables. Track project progress, identify variances, and implement corrective actions to ensure goals are met. 
• Lead teams in problem-solving, promoting collaborative decision-making. 
• Provide regular updates on program status, highlighting achievements, challenges, and recommended action plans. 
• Perform other duties as assigned.

Qualifications

Education & Experience – Required
• Bachelor’s degree in Nursing. 
• Minimum 10 years of healthcare experience, including 3 years in care coordination and/or post-acute program management.


Education & Experience - Preferred
• Master’s degree in Nursing, Public Health, Healthcare Administration, or Business Administration.


Knowledge, Skills, & Abilities
• Working knowledge of clinical and operational aspects of post-acute care, including payment
models and assessment tools.
• Working knowledge of risk-sharing payment models and business plan development.
• Advanced proficiency in data analysis tools and healthcare information systems.
• Working knowledge of growth and development principles across life spans to address age-specific patient.
• Proven ability to successfully motivate and inspire team members to high performance levels.
• Effective leadership skills, including situational awareness, conflict resolution, establishing alignment and clear direction, and driving continuous improvement.
• Expertise in developing, managing, and evaluating budgets.
• Proven expertise in prioritizing tasks and auditing work quality.
• Advanced skill developing and maintaining collaborative working relationships with all levels of leadership, providers and staff.
• Demonstrated proficiency implementing programs to increase departmental and organizational efficiency.
• Advanced analytical, strategic thinking, planning, organizational, and problem-solving skills.
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:
Pay Range: $107,785.60 - $161,782.40
Other Compensation (if applicable): None
Review the 2024-2025 UMMS Benefits Guide

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Average salary estimate

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$107785K
$161782K

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What You Should Know About Post Acute Program Manager, University of Maryland Medical System

As a Post Acute Program Manager at the University of Maryland Medical System (UMMS), you'll take on a vital role in bridging the gap between our healthcare facilities and post-acute care partners. With a focus on enhancing patient care transitions, you'll oversee the implementation of programs that emphasize quality and safety across the board. Your day-to-day will involve communicating goals and expectations, all while managing projects and engaging with stakeholders to navigate challenges and achieve outstanding outcomes. You'll collaborate closely with Skilled Nursing Facilities and Home Health Agencies, ensuring alignment in our strategies while leveraging data to evaluate program performance. With a rich educational background in Nursing and significant experience in healthcare, including care coordination and program management, you'll be at the forefront of fostering partnerships that improve patient outcomes. The role requires excellent leadership skills, strategic thinking, and a knack for data analysis, as you will manage project plans and help define key performance indicators to meet essential goals. Join us in our mission to deliver compassionate, innovative care to our communities across Maryland. Your expertise will drive our success, making a tangible difference in the lives of those we serve. If you're passionate about post-acute care and eager to lead dynamic teams towards achieving high performance, this position is your opportunity to shine with UMMS!

Frequently Asked Questions (FAQs) for Post Acute Program Manager Role at University of Maryland Medical System
What are the primary responsibilities of a Post Acute Program Manager at UMMS?

As the Post Acute Program Manager at the University of Maryland Medical System (UMMS), your key responsibilities will include serving as the main liaison between UMMS and post-acute care partners, overseeing program implementation, enhancing patient care transitions, and managing project plans. You'll need to communicate effectively with stakeholders, analyze program performance through data collection, and cultivate collaborative relationships across the UMMS network to achieve optimal outcomes.

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What qualifications are required for the Post Acute Program Manager position at UMMS?

To qualify for the Post Acute Program Manager role at UMMS, candidates must hold a Bachelor’s degree in Nursing and have a minimum of 10 years of healthcare experience, with at least 3 years in care coordination or post-acute program management. Preferred qualifications include a Master's degree in Nursing, Public Health, Healthcare Administration, or a related field, along with advanced analytical skills and a strong command of post-acute care operations.

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How does the Post Acute Program Manager role contribute to patient care at UMMS?

The Post Acute Program Manager at UMMS plays a critical role in enhancing patient care by facilitating smooth transitions from acute to post-acute settings. By overseeing program implementation and ensuring quality across partnerships with Skilled Nursing Facilities and Home Health Agencies, the manager will help improve patient outcomes and reduce readmission rates, ultimately benefiting both patients and the healthcare system.

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What skills are essential for success as a Post Acute Program Manager at UMMS?

Success as a Post Acute Program Manager at UMMS relies on strong leadership and communication skills, proficiency in data analysis tools, knowledge of clinical operations in post-acute care, and expertise in project management. Additionally, abilities in problem-solving, strategic planning, and relationship-building with healthcare partners will greatly contribute to achieving program goals and enhancing patient care.

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What additional opportunities for growth exist for the Post Acute Program Manager at UMMS?

At UMMS, the Post Acute Program Manager will have numerous opportunities for growth, including potential advancement into higher leadership roles within the healthcare system. Furthermore, continuous education and training in innovative care practices, leadership development, and healthcare management will be supported, aiding your professional journey in the expansive field of healthcare.

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Common Interview Questions for Post Acute Program Manager
Can you describe your experience with post-acute care coordination?

When answering this question, provide specific examples of your previous roles in post-acute care, highlighting your involvement in patient transitions. Emphasize your skills in communicating effectively with healthcare teams and managing program goals to improve patient outcomes.

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How do you manage stakeholder expectations in a program management role?

Discuss your approach to stakeholder engagement, which could include regular updates, setting clear goals, and actively seeking feedback. Share an example where your proactive communication led to a positive outcome.

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What strategies do you utilize to improve program performance?

Detail the data analysis methods you employ to assess program metrics and identify areas for improvement. Discuss how you have utilized these insights to implement successful changes in previous roles.

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How have you handled conflicts within your team?

Provide a specific scenario where you faced conflict and describe your approach to resolving it. Emphasize your ability to listen, encourage collaboration, and align team members towards a common objective.

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What experience do you have with data analysis in healthcare programs?

Talk about the data analysis tools you are familiar with and give an example of a situation where your data-driven decisions led to improved patient outcomes or efficiency in a healthcare setting.

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Can you give an example of a successful program you managed?

Recall a specific program you led, discussing your role, the challenges faced, how you engaged stakeholders, and the impact it had on patient care. Highlight specific results achieved and lessons learned.

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How do you prioritize your tasks in a busy healthcare environment?

Explain your organization strategies, such as prioritizing tasks based on urgency and importance, using project management tools, and how you remain flexible to adapt as needed.

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What role does collaboration play in your management style?

Discuss your philosophy on teamwork and collaboration, and give examples of how you have fostered a collaborative environment in past positions to achieve success in your programs.

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How do you measure success in program management?

Describe the key performance indicators you use to determine program success, such as patient satisfaction scores, readmission rates, or the efficiency of care transitions. Share past experiences where you successfully managed to achieve these metrics.

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Why do you want to work as a Post Acute Program Manager at UMMS?

Express your passion for improving patient care and how you align with UMMS's mission. Highlight your enthusiasm for contributing your expertise to enhance post-acute care systems and your commitment to the communities served by UMMS.

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We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...

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Full-time, on-site
DATE POSTED
March 4, 2025

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