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Video Technician

Job Summary:This position performs duties relating to the maintenance, coordination, installation and health of the UW- Madison campus security video camera system. This position's work is led by the Director of Security Video Operations under the general supervision of the Planning & Development Captain.Persons in this position are expected to be capable of performing a variety of work on the security video cameras and systems including daily maintenance, alarm response, integration of new cameras, replacement of old cameras, coordination of construction projects, coordinating with contractors and others regarding security video cameras. Persons in this position must have strong communication skills to work and coordinate with a variety of stakeholders and system users.Overall, persons in this position perform duties exercising problem solving, initiative, creativity and good judgment. Apply a wide variety of rules, practices and procedural guidelines in the exercise of responsibilities. Operate independently in handling a wide variety of situations. Persons in this position must be able to set priorities to meet the demands of the department including the ability to multi-task. Computer experience using a variety of programs, databases and platforms is required.This position by nature and location is privy to confidential information and conversations that directly affect various investigations. Persons in this position must maintain confidentiality of all information that relates to any investigations or other confidential events or activities.UW-Madison Police Department employees will support the Department's vision and mission by operating in a fair, unbiased manner which respects the rights, safety and dignity of all individuals. As a department employee, your everyday actions will be grounded in the highest ethical and professional standards.Responsibilities:Performs duties related to the maintenance, coordination, installation, and health of the campus security video camera system.• 25% Reviews and responds to video alarms including troubleshooting issues and/or submitting appropriate work orders• 15% Completes firmware updates of all hardware as needed including testing and troubleshooting prior to application• 10% Coordinates and prioritizes the work of contractors doing maintenance on the video cameras• 10% Conducts site surveys to determine appropriate video cameras and placements for new construction, remodeling, or video camera additions to existing areas• 10% Ensures compliance with all campus technical standards and campus video policy• 15% Completes final installation and set view of new video camera onsite with contractors or related staff• 15% Required to work special events, emergencies, and/or special assignments as designated by the divisionInstitutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.For more information on diversity and inclusion on campus, please visit: Diversity and InclusionEducation:PreferredH.S. DiplomaQualifications:Required:Strong written and oral communication skills.Ability to problem solve technical issuesGeneral computer skills: proficiency with Microsoft Office SuiteStrong organizational skills and ability to meet deadlines.Preferred:Experience working with the Axis camera system.Experience working with Milestone.Experience working with camera systems in an operational or technical capacity.License/Certification:RequiredDrivers License - Valid and Meets UW Risk Management StandardsWork Schedule:In general, the hours will be during business hours Monday-Friday and they will need to meet the needs of the UWPD. Occasional work beyond or outside hours agreed upon may be required during emergencies, special events or as assigned.Work Type:Full Time: 100%It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.Appointment Type, Duration:Ongoing/RenewableSalary:Minimum $20.00 HOURLYDepending on QualificationsThe University of Wisconsin-Madison Police Department (UWPD) is committed to attracting, retaining, and rewarding a highly qualified and diverse workforce by supporting competitive and equitable compensation practices through a job framework, salary structure and clear and flexible salary administrative guidelines.Qualifications and experience are factors considered for pay above the minimum wage posted within the salary grade 15 (salary details: https://hr.wisc.edu/pay/salary-structure/).Additional Information:The University of Wisconsin-Madison Police Department participates in the State of Wisconsin excellent benefit program that includes the following:- Comprehensive health insurance and prescription coverage- Dental and vision insurance- Life insurance (multiple, low-cost plans to choose from)- Wisconsin Retirement System with employer matching- Supplemental retirement programs- Accident coverage- Income continuation insurance (short & long term disability)- Flexible spending accounts (medical & dependent day care)Generous paid leave:- Vacation benefits that increase over time- Nine paid legal holidays- Paid personal holidays- Paid sick leave with unlimited sick leave accrual- 6 weeks of Paid Parental LeaveOther incentives:- Tuition reimbursement- Paid trainings- On duty paid workouts- On-site fitness room and group fitness activities- Department provided physical therapy- Department provided wellness massages- Wellness workshopsHow to Apply:Please click on the "Apply Now" button to start the application process. As part of the application process you will be required to upload your cover letter and resume in to the Talent Recruitment and Engagement Management System.Contact:Amanda Buckleycareers@uwpd.wisc.edu608-219-8367Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.Official Title:Video Technician(CP064)Department(s):A77-UNIV POLICE DEPARTMENT/POLICE ADMINISTRATIONEmployment Class:University Staff-OngoingJob Number:308120-CPThe University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click hereIf you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
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What You Should Know About Video Technician, University of Wisconsin-Madison

If you're passionate about technology and security, the University of Wisconsin-Madison is looking for a Video Technician to join their team in Madison, WI. In this dynamic role, you'll be responsible for the maintenance and coordination of the campus’ security video camera system, working under the Director of Security Video Operations. You'll engage in a variety of tasks that include troubleshooting video alarms, updating firmware, coordinating contractor work, and conducting site surveys for new camera placements. Strong communication skills are essential as you'll work closely with stakeholders, ensuring that the security video systems meet campus standards. Not only will you solve technical issues, but you will also play a critical role in maintaining the confidentiality of sensitive information. This position perfectly combines technical skills with creative problem-solving, making it ideal for someone who enjoys operating independently while still being part of a dedicated team. With a work environment that supports diversity and inclusion, UW-Madison is committed to providing an ethical workplace that respects all individuals. If you have a strong background in computer programs, especially with video systems like Axis and Milestone, this could be the perfect opportunity for you to flourish in a full-time role, advancing the functionality of campus security.

Frequently Asked Questions (FAQs) for Video Technician Role at University of Wisconsin-Madison
What are the responsibilities of a Video Technician at the University of Wisconsin-Madison?

As a Video Technician at the University of Wisconsin-Madison, your responsibilities include maintaining the campus security video camera system, responding to video alarms, completing firmware updates, coordinating contractor work, and ensuring compliance with technical standards. In addition, you'll conduct site surveys and complete final installations of security cameras. This diverse set of tasks ensures that you actively contribute to the safety and security of the campus community.

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What qualifications are required for the Video Technician position at UW-Madison?

To qualify for the Video Technician position at UW-Madison, applicants must possess strong written and oral communication skills, proficiency in general computer applications, and excellent organizational skills. While a high school diploma is preferred, experience with camera systems like Axis or Milestone is highly beneficial. A valid driver’s license that meets UW Risk Management Standards is also required.

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What skills do you need to be successful as a Video Technician at UW-Madison?

Success as a Video Technician at the University of Wisconsin-Madison requires strong problem-solving skills to troubleshoot technical issues effectively. You should be organized and able to prioritize tasks to meet deadlines while collaborating with various stakeholders. Familiarity with Microsoft Office Suite and experience with video camera systems will also greatly enhance your performance in this role.

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What is the work schedule like for the Video Technician at UW-Madison?

The Video Technician position at UW-Madison generally follows a Monday to Friday schedule during business hours; however, flexibility is required to accommodate emergencies, special events, or special assignments. Being prepared to work outside of regular hours may occasionally be necessary as part of the responsibilities.

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What are the benefits of working as a Video Technician at the University of Wisconsin-Madison?

Working as a Video Technician at UW-Madison comes with an excellent benefits package that includes comprehensive health insurance, retirement plans with matching, generous paid leaves, and tuition reimbursement. Additionally, the department offers unique incentives such as on-duty paid workouts, wellness workshops, and opportunities for professional training, promoting a healthy work-life balance.

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Common Interview Questions for Video Technician
Can you describe your experience with video camera systems?

In responding to this question, detail your familiarity with different video camera systems, particularly if you've worked with systems like Axis or Milestone. Provide specific examples of maintenance tasks or troubleshooting issues you've handled, showcasing your technical skills and problem-solving abilities.

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How do you prioritize multiple tasks in a fast-paced environment?

To answer this effectively, share your strategies for organization and prioritization. Discuss how you assess the urgency of tasks based on departmental needs and deadlines, and give a real-world example of a situation where you successfully managed competing priorities.

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How do you ensure the confidentiality of sensitive information?

When asked about confidentiality, illustrate your understanding of the protocols involved in dealing with sensitive information. Describe past experiences where maintaining confidentiality was critical and how you adhered to policies and procedures to protect information.

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What steps do you take when troubleshooting a security camera issue?

In your response, explain your systematic approach to troubleshooting, including initial assessments, potential solutions, and how you collaborate with team members or contractors to resolve issues. Sharing a specific troubleshooting example will strengthen your answer.

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How would you handle a situation where a contractor is not meeting project deadlines?

When faced with this scenario, emphasize your communication and negotiation skills. Explain how you would address the issue directly with the contractor, set clear expectations for timeline adjustments, and potentially involve your supervisor if necessary, ensuring that overall project goals are met.

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What experience do you have with firmware updates and software installations?

Discuss specific experiences with software installations and firmware updates, mentioning systems you have worked on. Outline the process you follow, the challenges faced, and how you ensured that updates were successful and effective.

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Can you provide an example of a time when you had to work under pressure?

Share a concrete example illustrating how you successfully managed a high-pressure situation. Focus on the actions you took to remain calm and effective, emphasizing your problem-solving skills and ability to prioritize under stress.

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What role does teamwork play in the position of Video Technician?

Highlight the importance of teamwork in your response, mentioning how collaborating with other staff or departments is vital for successful project completion. Provide an example where teamwork led to positive outcomes, showcasing your ability to work well within diverse groups.

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What do you know about the University of Wisconsin-Madison's approach to diversity and inclusion?

In your answer, touch upon the initiatives and values that UW-Madison promotes regarding diversity and inclusion. Express the importance of these values to you personally and how they align with your own perspective on creating an inclusive work environment.

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What motivates you to work in campus security technology?

Share your passion for technology and security and how it aligns with the mission of protecting the campus community. Discuss any past experiences or aspirations that connect to this field, demonstrating your enthusiasm for the Video Technician position.

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The University of Wisconsin–Madison is the original University of Wisconsin, created at the same time Wisconsin achieved statehood in 1848. It received Wisconsin’s land grant and became the state’s land-grant university after Congress adopted the ...

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DATE POSTED
December 9, 2024

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