Keyholder (PT) - Montgomery - job 1 of 3

As a Part Time Keyholder at UNTUCKit, you’ll be responsible for a range of duties including managing store operations during your shifts, ensuring customer satisfaction through exceptional service, training employees, maintaining a tidy store environment, and managing stock levels. You’ll play a key role in fostering a positive workspace that reflects our core values.

To qualify for the Part Time Keyholder position at UNTUCKit, candidates should possess prior management experience in a retail environment, strong communication skills, and a basic understanding of sales principles. A high school degree is required, while a BA/BS degree is a plus. Proficiency in Apple products and omni-channel POS systems is also essential.

In a Part Time Keyholder at UNTUCKit, strong customer service skills are a must. We look for candidates who can assess customer needs, provide assistance on product features, and create a relaxed shopping atmosphere. Being able to engage with customers and make them feel valued is paramount to our mission.

UNTUCKit is committed to the growth and development of our team members. As a Part Time Keyholder, you will have access to training resources, hands-on guidance from management, and ongoing professional development opportunities designed to enhance your retail skills and customer service approach.

The work environment at UNTUCKit is casual yet professional, encouraging teamwork, communication, and often, a bit of fun! We emphasize creating a positive and supportive atmosphere that not only appeals to customers but also motivates our associates and reflects our core values.

To handle difficult customers, it's important to remain calm and listen actively as they express their concerns. Acknowledge their feelings and offer solutions, focusing on what you can do to resolve the issue while maintaining a positive attitude.

Reflect on a specific instance where you successfully led your team to achieve a goal, detailing your approach, how you motivated them, and the results. Use this opportunity to underscore your leadership style and collaboration skills.

Focus on open communication and training staff to engage with customers. Tailor shopping experiences by asking questions about their needs and suggesting products accordingly. Highlight your problem-solving skills to resolve any issues promptly.

Staying motivated requires creating an engaging environment. Regularly acknowledge individual contributions, encourage teamwork, and incorporate fun activities that promote a positive atmosphere in the store.

Successful Keyholders are approachable, knowledgeable about products, and able to build relationships with both customers and team members. They exhibit strong leadership skills, flexibility in schedule, and the ability to maintain a cohesive work environment.

Share specific experiences where you participated in or led training programs. Discuss how these experiences improved operational efficiency and provided employees with the skills necessary to deliver excellent customer service.

Discuss your prior experience managing inventory, your attention to detail, and how you utilize inventory management systems to ensure stock levels are maintained without overstocking or running out of key items.

As a Keyholder, you would play a vital role in overseeing daily operations, ensuring compliance with company policies, managing staff schedules, and fostering a positive team dynamic, ultimately contributing to the store's overall success.

Staying informed on industry trends helps in making relevant product recommendations. Explain how you follow industry news, participate in events, or network with other professionals to bring fresh ideas to the team.

Convey your enthusiasm for UNTUCKit’s vision and values. Discuss how you resonate with their emphasis on teamwork, customer experience, and fun work culture, and how you see yourself contributing to their mission.