Job details

Patient Support Specialist (Health Ally) for Innovative Primary Care Clinic (Cincinnati, OH)

Are you compassionate, mission-driven, and motivated to provide exceptional care for seniors in your community? Interested in joining an innovative startup and leaving the traditional office-based environment? Excited to work alongside other committed, thoughtful teammates who are spreading joy while helping patients access the care they deserve?

If so, we’d love to talk to you about Heyday Health!

We are a virtual-first primary care practice dedicated to improving the primary care experience for seniors as well as our providers. We founded Heyday Health because we saw the health system leaving our elderly loved ones behind and were driven to create a better solution. Our practice is being built from the ground up with the mission of transforming how, where, and when we deliver care to achieve exceptional outcomes.

We are looking for a Health Ally to join our team of patient advocates and providers. The role will include:

Building close and long-lasting relationships with our patients, their family members, caregivers, and communities
Leading patient intake, enrollment, and orientation to the Heyday Health model
Providing at-home visits for patient monitoring, education, and support (estimated 30-40% of the role will be spent conducting in-home appointments)
Coordinating a best-in-class patient experience, including scheduling appointments, managing prescriptions, completing follow up, and working with their care team and specialists
Supporting the clinical team in the creation of a comprehensive and accurate patient record
Working closely with the Heyday Health team of nurse practitioners and physicians to advocate for every patient and ensure the highest quality care

Required Qualifications

Valid U.S work authorization
High school diploma or equivalent
Valid driver’s license and reliable personal vehicle that can be used for at-home patient visits
Comfort with using or learning how to use electronic health records, health information exchanges and other computer systems

We think you’d be a great fit if you're intelligent, hard-working, flexible, and excited to roll up your sleeves to build something special. In addition, you have:

Fantastic communication skills and a passion for building relationships with patients and teams
Enthusiasm for contributing to and developing innovative models for patient care
Commitment to your community and the needs of local seniors
Dedication to doing the right thing for patients and your team to provide great care

COVID-19 Considerations: We are a virtual-first team, however we require all providers and employees to be fully vaccinated, unless granted a religious or medical exemption. Full PPE is provided for any face-to-face interactions.

Benefits Include:

Travel reimbursements
Monthly wellness stipend
Flexible and generous PTO
Health insurance benefits
Paid parental leave
Contingency child care reimbursements
401k and 401k matching
Professional development support

Job type: Full-time, Permanent

Location: On the road

Willingness to travel: 50% preferred

Work setting: Telehealth and Outpatient

Weekly schedule: Monday - Friday

Salary: $50,000.00 - $54,000.00 per year

If you’re excited about this role, want to know more, or know someone who might be interested, we’d love to hear from you.

Average salary estimate

$52000 / YEARLY (est.)

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$50000K

$54000K

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What You Should Know About Patient Support Specialist (Health Ally) for Innovative Primary Care Clinic (Cincinnati, OH), Heyday Health

Hey there! If you're looking to make a real difference in the lives of seniors in Cincinnati, OH, then joining Heyday Health as a Patient Support Specialist might be just the opportunity you need. We're an innovative primary care clinic that breaks away from traditional models, focusing on providing exceptional care to our elderly community. At Heyday Health, we highly value compassion and dedication, and we're on the lookout for someone who shares our mission of transforming primary care for seniors. As a Patient Support Specialist, your responsibilities will include building lasting relationships with patients and their families, guiding them through our unique care model, and even visiting them at home when needed. You'll play a pivotal role in ensuring our patients receive the outstanding experience they deserve, from scheduling appointments to managing prescriptions. Alongside an incredible team of healthcare providers, you'll support a comprehensive care model that prioritizes patient advocacy. If you’re someone who thrives in a flexible, mission-driven environment and has a passion for enhancing the lives of those around you, apply today and help us forge a new path in healthcare for our cherished seniors!

Frequently Asked Questions (FAQs) for Patient Support Specialist (Health Ally) for Innovative Primary Care Clinic (Cincinnati, OH) Role at Heyday Health

What are the key responsibilities of a Patient Support Specialist at Heyday Health?

As a Patient Support Specialist at Heyday Health, you will be responsible for building relationships with patients and their families, leading patient intake and enrollment, providing at-home visits for monitoring and support, coordinating patient experiences, and working closely with our clinical team. This role ensures a personalized approach to care and advocates for every patient's needs.