Keyholder (PT) - Walt Whitman Shops - job 2 of 2

As a Part Time Keyholder at UNTUCKit, your primary responsibilities will include creating a cohesive work environment that promotes engagement among associates, executing training programs, ensuring high levels of customer satisfaction, maintaining a tidy sales floor, and managing store operations such as opening and closing. Your role will also involve assessing customer needs, providing product information, and offering exceptional service that aligns with the core values of UNTUCKit.

To apply for the Keyholder position at UNTUCKit, candidates should have prior experience working in retail, familiarity with sales principles, and a customer service focus. A high school degree is required, and a BA/BS degree is a plus. Proficiency in using Apple products, G-suite, and POS systems is also necessary, along with strong communication and interpersonal skills.

The pay rate for the Part Time Keyholder position at UNTUCKit ranges from $19 to $21 per hour, depending on experience. Additionally, this role provides benefits such as a retirement plan (401k), paid time off, and access to wellness resources. It's a great opportunity to grow your career in retail while enjoying competitive compensation!

As a Keyholder at UNTUCKit, you can expect a casual and vibrant work environment that encourages teamwork and fun. The core values emphasize kindness, communication, and mentorship, aiming to create a positive atmosphere both for employees and customers. You will play a key role in shaping this environment while ensuring that each customer feels valued during their shopping experience.

Yes, prior management experience is preferred for the Keyholder position at UNTUCKit. This role serves as a leadership position, where you will be responsible for guiding the store's operations, training staff, and fostering a motivating atmosphere. Your experience will help you manage various aspects of the store efficiently and effectively.

To motivate a team as a Keyholder, I believe in leading by example and fostering an inclusive environment. I would regularly recognize individual efforts, set clear goals, and create opportunities for team members to share ideas and contribute. Encouraging open communication and frequent team huddles helps maintain engagement and collaboration.

When dealing with difficult customers at UNTUCKit, I always start by actively listening to their concerns. I empathize with their feelings and try to find a solution that meets their needs. Remaining calm and professional, I ensure that I work towards a resolution, showing the customer that their satisfaction is my priority.

My experience in retail sales includes working directly with customers, understanding their needs, and recommending suitable products. I've consistently received positive feedback for my customer service skills, which I believe stem from my ability to connect with people, actively listen, and provide tailored assistance. My goal has always been to create a pleasant shopping experience.

The core values of UNTUCKit focus on kindness, ownership, teamwork, communication, mentorship, and having fun. I align with these values by fostering a supportive and collaborative work culture, taking responsibility for my actions, and promoting a positive atmosphere for both customers and colleagues while always keeping the fun aspect of the workplace alive.

When training a new sales associate, I would start with a structured orientation that covers the basics of UNTUCKit's products, core values, and customer service guidelines. I would pair them with more experienced staff for hands-on learning, provide ongoing feedback, and encourage questions to promote confidence as they acclimate to their new role.

To manage store operations efficiently, I rely on technology, such as Omni-channel POS systems and inventory management tools. These tools help streamline processes like checking out customers, tracking stock levels, and monitoring sales performance. Additionally, I utilize communication platforms to keep the team informed and organized.

During busy retail hours, I prioritize tasks by assessing immediate customer needs first, such as assisting shoppers and ensuring a smooth checkout process. I focus on managing the sales floor while delegating non-urgent tasks to team members to keep operations running smoothly and ensure that customer satisfaction remains high.

If I noticed a team member struggling, I would approach them privately and offer support, asking if they need help with specific tasks. I would suggest working together to alleviate their workload or provide additional training in areas where they feel challenged. My goal is to empower them and ensure they feel competent and valued in their role.

There was a time when I received constructive feedback about my communication style. I took the feedback seriously and reflected on how I could improve. I sought advice from a mentor on effective communication techniques and practiced active listening. This experience made me more aware of my interactions and helped enhance my overall communication skills.

The most important quality for a Keyholder at UNTUCKit is the ability to connect with both customers and team members. A Keyholder needs to possess strong interpersonal skills and a genuine passion for customer service, as this will directly impact the shopping experience and cultivate a positive work environment that exemplifies UNTUCKit's values.