Job details
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Digital Experience Lead
Updater is dedicated to transforming customer experiences through innovative digital solutions, seeking a Digital Experience Lead to enhance digital customer journeys and drive adoption.
Skills
- Digital adoption technologies
- HTML, CSS, JQuery
- Customer journey mapping
- Written and verbal communication
- Project management
- Customer-centric design
Responsibilities
- Lead the design and execution of the digital customer journey
- Manage the Digital Adoption Platform (DAP)
- Develop digital experience maps for post-sales journeys
- Conduct qualitative and quantitative research
- Investigate and resolve customer engagement issues
- Create playbooks and content for customer journeys
- Collaborate with internal teams and stakeholders
- Analyze data for optimizing customer journey
- Report on the impact of digital solutions
Education
- Bachelor's degree in relevant field
Benefits
- Medical, Dental, and Vision Insurance
- Unlimited PTO
- 13 paid company holidays
- Stock Options
- 401(k)
- Commuter Benefits
- Personal Wellbeing Subsidy
- New Hire Subsidy
- One Medical Membership
- Short Term Disability Insurance
- Supplemental Life Insurance
- 12 weeks Primary Caregiver Parental Leave
To read the complete job description, please click on the ‘Apply’ button
Updater Glassdoor Company Review
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Updater is on a mission to be the go-to destination to conquer your move.
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$120,400/yr - $172,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 2, 2024
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