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Credit Analyst

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.About the Role:As a Credit Analyst, you will underwrite and process new auto loan applications that are submitted by our auto dealership partners. You will analyze applicants and loan data with a focus on credit worthiness, risk mitigation, pricing, and compliance in accordance with Upgrade Auto's lending policies. This is a hybrid role position and may require you to be available to work on weekends.What You’ll Do:• Receive and underwrite auto loans for new and used vehicles• Price loan approvals according to market and risk• Create relationships with auto dealer partners and negotiate with external clients• Build strong relationships with our internal Dealer Development partners and teams, as well as various stakeholders• Resolve dealership concerns and existing loan issues that may arise by providing alternative solutions while using reason when dealing with emotional topics• Asses loan documents and third party data to make informed lending decisions• Work with the Operations Team to resolve issues that may arise during the funding process• Stay up to date with current economic trends and industry regulationsWhat We Look For:• 5+ years of experience in financial services, credit management, auto industry or a related field• Attention to detail when dealing with individual customer loans and credit files• Professionalism, ownership, and the ability to work under pressure in challenging situations• Ability to collaborate with others and work in a team environment• Excellent verbal and written communication, as well as strong presentation skills• Highly motivated to set and achieve challenging goals while demonstrating persistence through obstaclesWhat We Offer You:• Competitive salary and stock option plan• 100% paid coverage of medical, dental and vision insurance• Flexible PTO• Opportunities for professional growth and development• Paid parental leave• Health & wellness initiatives#LI-Hybrid #BI-HybridFor California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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CEO of Upgrade
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$90000 / YEARLY (est.)
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What You Should Know About Credit Analyst, Upgrade

Upgrade is seeking a dynamic Credit Analyst to join our vibrant team in Texas. As a fintech company known for our innovative credit products and mobile banking solutions, we pride ourselves on delivering responsible credit to everyday consumers. Recognized as one of the fastest growing companies in the Americas, we believe that our team members are key to our success. In this role, you will be instrumental in underwriting and processing auto loan applications submitted by our dealer partners. Analyzing each applicant's creditworthiness, risk, and compliance, you’ll ensure that we uphold our lending policies while navigating various challenges that may arise during the funding process. You'll build strong relationships with both external clients and internal teams, negotiating effectively and providing alternative solutions when dealership concerns arise. Upgrade fosters a collaborative and inclusive culture, encouraging you to learn and innovate alongside your colleagues. If you thrive on tackling big problems and want to make a meaningful difference in people's lives, then you’ll find your home with us. Join Upgrade, where we not only drive financial solutions but also foster a supportive community.

Frequently Asked Questions (FAQs) for Credit Analyst Role at Upgrade
What are the primary responsibilities of a Credit Analyst at Upgrade?

As a Credit Analyst at Upgrade, your main responsibilities include underwriting and processing new auto loan applications, analyzing credit worthiness, pricing loans according to market risk, and resolving any issues that arise during the funding process. You will build and maintain relationships with auto dealer partners and other stakeholders to ensure efficient loan processing.

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What qualifications are needed for the Credit Analyst position at Upgrade?

The ideal candidate for the Credit Analyst role at Upgrade should possess at least 5 years of experience in financial services, credit management, or the auto industry. A keen attention to detail, professionalism, and strong verbal and written communication skills are essential. You should also be able to work collaboratively in a team environment and demonstrate the capacity to perform well under pressure.

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What does the work culture look like for a Credit Analyst at Upgrade?

At Upgrade, the work culture is collaborative and inclusive, built on the principles of support and innovation. As a Credit Analyst, you'll be part of a team that values creativity and encourages professional growth, making it an exciting place to develop your career while tackling significant challenges in fintech.

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Is the Credit Analyst position at Upgrade a remote or in-office role?

The Credit Analyst position at Upgrade is a hybrid role, which means you may work both remotely and in-office, allowing for flexibility in your work environment. However, you should be prepared to be available on weekends if required.

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What benefits does Upgrade offer to Credit Analysts?

Credit Analysts at Upgrade enjoy a competitive salary, stock options, and 100% paid medical, dental, and vision insurance. Additional perks include flexible PTO, opportunities for professional development, paid parental leave, and health and wellness initiatives, fostering a healthy work-life balance.

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Common Interview Questions for Credit Analyst
Can you describe your experience with underwriting auto loans?

When answering this question, provide specific examples that highlight your knowledge of underwriting criteria and your experience in analyzing loan applications. Discuss the tools and processes you’ve used in the past and how you ensured compliance with lending policies.

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How do you prioritize tasks when managing multiple loan applications?

Explain your organizational strategies, such as using project management tools, setting priorities based on deadlines and complexity, and communicating effectively with your team to ensure a smooth process. Share examples of a time when you successfully managed a high volume of applications.

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Describe a challenging situation you faced in a previous Credit Analyst role and how you overcame it.

Use the STAR method to describe the Situation, Task, Action, and Result. Highlight how you addressed the challenge, focusing on your analytical skills, problem-solving abilities, and negotiation skills when dealing with clients or stakeholders.

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What strategies do you use to assess creditworthiness?

Discuss the criteria you consider essential for evaluating creditworthiness, such as credit scores, income, debt-to-income ratios, and overall financial behavior. Emphasize the importance of thorough analysis and how you incorporate data into your decisions.

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How do you handle disagreements with auto dealer partners regarding loan decisions?

Focus on your communication skills and diplomacy in such situations. Explain how you would approach the dealer partner, emphasizing clear, factual discussions and offering alternative solutions to maintain a positive relationship.

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What do you believe sets Upgrade apart from other financial institutions?

Share your insights about Upgrade's innovative approach to credit and mobile banking, its commitment to responsible lending, and its recognized company culture. Express your enthusiasm for being part of a rapidly growing, values-driven organization.

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In your opinion, what are the most important compliance issues a Credit Analyst should be aware of?

Identify key compliance issues relevant to auto loans, including fair lending laws, consumer protection regulations, and data privacy. Emphasize the need for continuous education in these areas to stay updated and compliant.

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How do you maintain accuracy while working under pressure?

Discuss techniques you utilize to remain focused and reduce errors, such as double-checking your work, breaking tasks into smaller steps, and prioritizing clarity over speed. Share personal strategies that help you thrive in high-pressure situations.

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What tools or software applications are you comfortable using in credit analysis?

Mention specific software tools or applications you have experience with, such as financial analysis software, credit scoring systems, or loan management platforms. Highlight any certifications or training that demonstrate your proficiency.

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Where do you see yourself in five years as a Credit Analyst?

Articulate your short and long-term career goals, aligning them with the growth opportunities available at Upgrade. Mention your desire to take on leadership roles or specialize in a particular area within credit analysis.

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Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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Full-time, hybrid
DATE POSTED
December 19, 2024

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