Solutions Engineer

As a Solutions Engineer at UpKeep, your core responsibilities include collaborating with the Sales team to leverage your technical product expertise to close deals. You'll build and maintain sales acceleration tools, lead the technical aspects of complex sales cycles, and craft customized product demonstrations. Additionally, you'll identify professional services needed to support our clients’ workflows and serve as a vital liaison with Product, Engineering, Implementation, Customer Success, and Marketing teams.

Candidates looking to apply for the Solutions Engineer position at UpKeep should have at least 2 years of experience as a Sales Engineer or Pre-Sales Solutions Engineer, particularly within the B2B SaaS sector. Proven experience in software sales and a successful track record of meeting sales goals are essential. Familiarity with tools like Salesforce and virtual conferencing systems are required, along with excellent communication and organization skills.

At UpKeep, we value our employees’ well-being and career growth by offering a flexible work environment and an inclusive company culture. As a Solutions Engineer, you will benefit from stock options, competitive benefits, and opportunities to collaborate with diverse teams across the organization. We are dedicated to fostering a positive workspace that encourages knowledge-sharing and realization of personal potential.

A typical day for a Solutions Engineer at UpKeep involves engaging with the Sales team to strategize and prepare for sales pitches, conducting product demonstrations, and assisting with proof of concept pilots. You’ll spend time analyzing client needs and specifying solutions while also maintaining strong communication with internal teams to ensure accuracy in proposals. Problem-solving and relationship management are key aspects of your role.

Yes, while not absolutely mandatory, prior experience in cloud-based software is highly beneficial for a Solutions Engineer position at UpKeep. Understanding the nuances of SaaS and the cloud landscape will allow you to better navigate client needs and propose effective solutions as you engage in technical discussions during sales cycles.

The role of a Solutions Engineer hinges on providing technical expertise during the sales process. Emphasize your ability to understand customer requirements deeply, develop tailored solutions, and effectively communicate the value of products in meeting client needs. Consider sharing examples of past successes that illustrate your problem-solving skills.

In answering this question, focus on your hands-on experience with SaaS products. Discuss how you’ve helped clients implement software, your familiarity with deployment strategies, and how you’ve guided customers through the onboarding process. Highlight your understanding of cloud technologies and the impact they've had on operational efficiencies.

To handle technical objections, stay calm and prepared. Listen carefully to the customer's concerns, respond with clear and data-driven insights, and offer alternative solutions that address their needs. Sharing stories of past experiences where you successfully navigated similar objections can strengthen your response.

Discuss a specific project where you collaborated with different teams, emphasizing your communication and collaborative skills. Talk about the challenges you faced, how you addressed them, and the positive outcome that resulted from working closely with stakeholders in various departments.

Your approach should focus on understanding the client's business problems. Tailor presentations to highlight features that solve those specific issues, ensuring you engage your audience. Discuss the importance of practicing and adjusting based on feedback for successful demonstrations.

Discuss your personal strategies for time management, such as using digital tools to organize your day and prioritize tasks according to urgency. Share an example of when effective prioritization led to a successful outcome in a project or sales cycle.

Highlight your proactive communication approach, such as regularly checking in with clients, addressing concerns, and ensuring they are aware of updates or enhancements to your solutions. Mention the importance of personal connections and understanding client needs to foster long-term partnerships.

When explaining complex concepts, use simple language and relatable analogies to ensure understanding. Discuss your approach of breaking down the information into digestible parts and inviting questions to clarify doubts. An example can illustrate your effectiveness in past situations.

Share your passions for technology and problem-solving, particularly how they drive your commitment to helping clients succeed. Include how the variety of challenges presented in the Solutions Engineer role keeps you engaged and motivated to continually learn.

Express your admiration for UpKeep’s innovative technology and its impact on the industry. Mention your alignment with the company's mission and values, as well as your enthusiasm for joining a team recognized as a 'Best Place to Work,' where you can grow and contribute meaningfully.