As a Patient Care Coordinator at Back@Work Physical Therapy in Vineyard, Utah, your primary responsibilities will include greeting patients, scheduling appointments, verifying insurance coverage, and collecting payments. You'll also manage the clinic's front office tasks, ensuring everything run smoothly and efficiently. This integral position collaborates with the Clinic Director to uphold the clinic's mission and enhance patient experiences.

To apply for the Patient Care Coordinator position at Back@Work Physical Therapy, candidates should have a High School Diploma or equivalent. Strong communication and customer service skills, along with the ability to multitask and detail-oriented organizational skills, are essential. Being a team player and possessing effective time management capabilities will set you up for success in this role.

Patient Care Coordinators at Back@Work Physical Therapy in Vineyard, Utah, receive a range of enticing benefits, including medical, dental, vision, and life insurance. Additionally, full-time employees enjoy 3 weeks of paid time off, paid holidays, an annual paid charity day, and a 401K plan with company matching. These benefits demonstrate our commitment to employee well-being and satisfaction.

A typical day for a Patient Care Coordinator at Back@Work Physical Therapy includes greeting patients, managing appointment schedules, processing new referrals, and ensuring payments are collected. You will also handle various administrative tasks to maintain an organized environment, making each patient's visit as pleasant as possible while contributing to the overall efficiency of the clinic.

Experience is not required for the Patient Care Coordinator role at Back@Work Physical Therapy, as it is an entry-level position. We are looking for individuals who possess exceptional customer service skills and an eagerness to learn. However, any previous experience in a customer-facing role could enhance your application. We are dedicated to providing training and support to help you succeed.

When answering this question, focus on specific situations where you provided excellent customer service. Highlight your ability to communicate effectively, manage challenging situations, and go the extra mile to ensure customer satisfaction. Tailor your examples to show how these experiences relate to the essential functions at Back@Work Physical Therapy.

An effective answer will describe your time management skills and your ability to stay organized under pressure. Use specific examples to demonstrate how you categorize tasks and successfully handle competing priorities while maintaining a focus on patient care and operational efficiency in the clinic.

You can discuss techniques you use to create a welcoming atmosphere, such as using a warm tone, active listening, and empathetic communication. Emphasize the importance of understanding patients' concerns and creating a personable rapport, especially in a healthcare setting like Back@Work Physical Therapy.

Demonstrate your conflict resolution skills and your commitment to patient satisfaction. Explain how you would listen to the patient’s concerns, apologize for the inconvenience, and provide them with updates or alternatives—ensuring them that their time and care is important to you and Back@Work Physical Therapy.

Mention specific software programs you are familiar with that relate to scheduling, billing, or patient management. This could include any healthcare management systems or common office productivity tools. Express your willingness to learn any new systems used at Back@Work Physical Therapy, showing your adaptability.

Provide a concrete example that showcases your ability to adapt. Talk about the steps you took to familiarize yourself with the new process, the challenges you faced, and the outcome. Highlight how your quick learning benefited the team and your readiness to face similar challenges at Back@Work Physical Therapy.

Strong interpersonal skills are crucial for a Patient Care Coordinator as they interact with both staff and patients. Highlight the importance of empathy, attentiveness, and effective communication. Mention how these qualities allow you to create an inviting clinic atmosphere and ensure patient needs are met.

Discuss specific organizational tools you use, such as calendars or checklists, and explain how you maintain a clear overview of patient schedules. Describe the importance of being detail-oriented and proactive to minimize schedule conflicts while providing excellent care in a busy setting.

Provide an example that illustrates your teamwork skills. Highlight the goal, your role within the team, the actions you took, and the positive outcome. Emphasize your ability to collaborate effectively, which is essential in the Patient Care Coordinator role at Back@Work Physical Therapy.

Express your passion for helping others and your desire to be part of a supportive environment that makes a difference in patients' lives. Share personal experiences or values that inspire you to pursue a career in healthcare and emphasize how they align with the mission of Back@Work Physical Therapy.