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MS Exchange/Exchange Online Engineer

Company Description

Upwork is the world's largest marketplace and we support businesses connecting them with independent talent from all across the globe.

One of our clients; an American multinational technology company, is in search of a M365 Technical Advisor with expertise in migrations.

Job Description

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.

Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business. 

 

  • Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
  • These questions will come through chats and phone calls.  
  • The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.  Candidates must have Windows 10 Pro (with the latest updates installed) on their device, a work environment conducive to the job (with internet speeds of 25 Mbps or greater that’s not in a shared location), a microphone/headset with noise cancellation system, webcam capability and must be available immediately.
  • We’re looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture and have familiarity with technical support. The candidate should demonstrate technical drive, relationship-building to create, reinforce, motivate, and guide customers, fellow freelancers, and partners.

Qualifications

  • Advisory or technical implementation experience
  • Strong consultative skills in a Microsoft 365 environment
  • Expertise handling Microsoft Migrations
  • MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
  • RAVE experience (a plus but not required)
  • Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
    • Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
    • Windows 10 Pro (latest updates installed)
    • Minimum of 8 GB RAM (16 is recommended)
    • Core i3 processor (i5 is recommended)
    • Minimum of 256GB Hard disk (256 SSD is recommended)
    • LAN (local access network) required
      • For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
    • A minimum of 25 Mbps download speed & 10 Mbps upload speed
    • No 3rd-party antivirus software installed
    • Media devices that are Teams compliant
    • Microphone/headset with background noise canceling (not a phone headset)
    • Webcam, preferably compatible with Windows Hello Technology

Additional Information

  • Fortune 500 Client
  • Competitive Pay
  • Remote Work

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About MS Exchange/Exchange Online Engineer, Upwork

If you're an expert in Microsoft 365 and enjoy helping businesses maximize their tech investments, then the role of MS Exchange/Exchange Online Engineer at an American multinational technology company could be just what you're looking for! Located in vibrant New Delhi, Delhi, India, you'll serve as a crucial technical advisor, guiding customers through their Microsoft 365 journey. Your primary responsibility will be to assist customers who are exploring Microsoft 365 by providing them with the technical support they need during their trial period. With your troubleshooting savvy, you’ll address tickets related to M365 functionalities including domain registration, downloading Office, and maximizing the use of various M365 tools. A key aspect of this role is engaging with customers to understand their individual needs, helping them transition from trial to perpetual subscription with ease, ultimately driving up their license consumption. We seek someone with a broad understanding of Microsoft 365 architecture and recent relevant experience in technical support, especially with migrations. If you thrive in a collaborative environment and have good consultative skills, then this is the perfect chance for you to work remotely while making a significant impact on your clients' productivity. Make your mark in the tech world with us!

Frequently Asked Questions (FAQs) for MS Exchange/Exchange Online Engineer Role at Upwork
What are the main responsibilities of an MS Exchange/Exchange Online Engineer at this technology company?

As an MS Exchange/Exchange Online Engineer, your main responsibilities include providing technical support to customers exploring Microsoft 365 subscriptions, troubleshooting various issues they face, responding to advisory and implementation queries, and ensuring customer satisfaction through effective solutions.

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What qualifications are needed to be an MS Exchange/Exchange Online Engineer?

To qualify as an MS Exchange/Exchange Online Engineer, you should have advisory or technical implementation experience in a Microsoft 365 environment, strong consultative skills, and familiarity with handling Microsoft migrations. Certifications like MVPs, MCTs, MCSAs, or MCSEs are preferred but not mandatory.

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How can I apply for the MS Exchange/Exchange Online Engineer position at this American tech company?

To apply for the MS Exchange/Exchange Online Engineer role, ensure your resume highlights relevant experience in Microsoft 365, and express your passion for providing exceptional customer support. Follow the application guidelines provided by the company to submit your application.

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What is the work environment like for the MS Exchange/Exchange Online Engineer role?

The work environment for the MS Exchange/Exchange Online Engineer is entirely remote, which means you need a dedicated workspace that meets specific technical requirements, including adequate internet speed and the right hardware to fulfill your responsibilities effectively.

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What technical requirements must I meet to work as an MS Exchange/Exchange Online Engineer?

As an MS Exchange/Exchange Online Engineer, your device must meet strict requirements, including Windows 10 Pro, a minimum of 8 GB RAM, a wired internet connection with at least 25 Mbps download speed, and hardware that complies with Microsoft Teams specifications to ensure effective collaboration.

Join Rise to see the full answer
Common Interview Questions for MS Exchange/Exchange Online Engineer
Can you describe your experience with Microsoft 365 migrations?

When answering this question, focus on specific migration projects you’ve handled, the challenges you faced, and how you overcame them. Highlight your understanding of M365 architecture and tools, as well as any successful outcomes you've achieved.

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How do you approach troubleshooting technical support tickets?

Explain your step-by-step approach to troubleshooting, emphasizing your analytical skills and your ability to communicate effectively with customers to gather crucial information before providing a solution.

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What do you think is the most challenging aspect of providing technical support?

Discuss how Customer relationships can sometimes pose a challenge, especially when managing expectations. Explain how you handle these scenarios and ensure customer satisfaction.

Join Rise to see the full answer
What are some Microsoft 365 features you believe are the most beneficial for small businesses?

Mention specific features like Teams for collaboration, OneDrive for storage, and SharePoint for document management. Discuss how these tools can enhance productivity and communication within small businesses.

Join Rise to see the full answer
How do you ensure you stay updated on the latest Microsoft 365 developments?

Talk about your commitment to continuous learning, whether through webinars, online courses, or Microsoft’s own resources, showing your dedication to professional growth and your proactive nature.

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Can you describe a time when you successfully guided a customer through a technical issue?

Narrate a specific incident where your actions led to a successful resolution, emphasizing your customer interaction, problem-solving skills, and technical knowledge.

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How would you explain a complex Microsoft 365 feature to a non-technical user?

Illustrate your approach to simplifying complex terms into layman's language, ensuring the customer understands the feature without jargon, while emphasizing your patience in customer interactions.

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What tools or techniques do you use for technical documentation?

Discuss any preferred tools you use for documenting solutions or processes, as well as best practices for creating clear and helpful documentation for both internal team members and customer reference.

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What methods do you utilize to manage multiple technical support tickets effectively?

Describe your time management strategies, prioritization techniques, and any tools you use to stay organized while providing timely solutions to multiple customers.

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How do you build rapport with clients in a remote work environment?

Talk about the importance of communication, being responsive, and using video calls to maintain a personal touch, demonstrating your commitment to fostering positive relationships, even remotely.

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Full-time, remote
DATE POSTED
April 17, 2025

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