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Job details

Senior Technical Support Analyst

Urbint is seeking a Senior Technical Support Analyst to oversee performance and stability of critical business applications, ensuring seamless operations and enhancing application functionality.

Skills

  • Application support experience
  • Strong troubleshooting skills
  • Software systems expertise
  • Problem-solving skills
  • Communication skills
  • Proficiency in SQL
  • Leadership abilities
  • Customer service skills

Responsibilities

  • Diagnosing, troubleshooting, and resolving advanced application issues.
  • Collaborating with business units to gather and analyze requirements.
  • Developing and implementing monitoring and performance tuning strategies.
  • Designing and conducting training sessions for end-users.
  • Creating and updating technical documentation and policies.
  • Identifying opportunities for system optimization.
  • Managing relationships with external vendors.
  • Evaluating and integrating new technologies.

Education

  • Bachelor's degree in Computer Science or related field

Benefits

  • Generous medical, dental, & vision insurance coverage
  • 401k company match
  • Flexible PTO policy
  • Work from anywhere flexibility
  • Competitive compensation
To read the complete job description, please click on the ‘Apply’ button
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CEO of Urbint
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Corey Capasso
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BADGES
Badge ChangemakerBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Social Impact Driven
Mission Driven
Inclusive & Diverse
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Paid Volunteer Time
Learning & Development
Education Stipend
Social Gatherings
WFH Reimbursements
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$85,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 13, 2024

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