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Polish Speaking Technical Advisor - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is thrilled to offer exciting career opportunities for talented professionals seeking remote positions in Greece. We are currently looking for a Polish Speaking Technical Advisor who will provide exceptional support from Athens. This role is perfect for individuals with a strong technical background who are eager to assist Polish-speaking clients in a supportive and vibrant environment.


Responsibilities

  • Deliver outstanding technical advisory support to Polish-speaking customers via various communication channels, including phone, email, and chat.
  • Efficiently troubleshoot and resolve technical issues, ensuring a high level of customer satisfaction.
  • Document all customer interactions and solutions accurately within the CRM system.
  • Assist clients in understanding and utilizing technical products and services effectively.
  • Collaborate with internal teams to relay customer feedback and contribute to product improvements.
  • Follow up with customers to confirm resolutions and strengthen customer relationships.
  • Stay updated on product developments and best practices in the technical advisory field.
  • Fluency in Polish and English, both written and spoken.
  • Previous experience in technical support or a similar advisory role is preferred.
  • Strong technical skills and knowledge of IT systems and applications.
  • Excellent problem-solving capabilities and a proactive approach to challenges.
  • Outstanding communication skills with a focus on customer satisfaction.
  • Experience using CRM software and other technical support tools is a plus.
  • Ability to work effectively in a remote environment and manage time efficiently.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
What You Should Know About Polish Speaking Technical Advisor - Athens (Remote in Greece), Patrique Mercier Recruitment FR

Patrique Mercier Recruitment FR is excited to present an opportunity for a Polish Speaking Technical Advisor in Greece—where you can work remotely from the comfort of your home! If you're someone with a solid technical background and a passion for helping others, this role is tailor-made for you. As a Polish Speaking Technical Advisor, you'll be the go-to person for our Polish-speaking clients. You'll handle everything from resolving technical issues via phone, email, and chat to ensuring that our customers are satisfied and their concerns are addressed. You’ll have your hands on a variety of tasks, like documenting customer interactions in our CRM system and working collaboratively with internal teams to relay feedback that could help refine our products. To thrive in this position, you'll need to be fluent in both Polish and English, with solid technical skills and a knack for problem-solving. Your excellent communication skills will play a crucial role in building strong relationships with clients. Additionally, we offer fantastic perks, including private health insurance, fully paid training, and even free Greek lessons! So if you're ready to embark on this exciting career journey with us in Athens, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Polish Speaking Technical Advisor - Athens (Remote in Greece) Role at Patrique Mercier Recruitment FR
What are the responsibilities of a Polish Speaking Technical Advisor at Patrique Mercier Recruitment FR?

As a Polish Speaking Technical Advisor at Patrique Mercier Recruitment FR, your primary responsibilities will include providing exceptional support to Polish-speaking customers through various channels like phone, email, and chat. You will troubleshoot and resolve technical issues efficiently, document interactions accurately in the CRM, and assist clients with understanding our technical products. Additionally, you'll be collaborating with internal teams to relay feedback and will follow up with customers to strengthen relationships, ensuring a high level of satisfaction.

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What qualifications are needed to apply for the Polish Speaking Technical Advisor position?

To qualify for the Polish Speaking Technical Advisor role at Patrique Mercier Recruitment FR, candidates should be fluent in both Polish and English, with prior experience in technical support or a similar advisory position preferred. It is crucial to possess strong technical skills and a good understanding of IT systems and applications. Additionally, candidates should exhibit excellent problem-solving capabilities and strong communication skills, particularly in a remote working environment.

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What perks and benefits come with the Polish Speaking Technical Advisor job?

Working as a Polish Speaking Technical Advisor at Patrique Mercier Recruitment FR comes with multiple perks and benefits. You will enjoy private health insurance, performance bonuses, and two extra fully-paid salaries per year. The company also provides fully-paid training, a relocation package if required, and free Greek lessons, along with various discounts and other incentives, making this role particularly appealing!

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How does the Polish Speaking Technical Advisor contribute to product improvement?

As a Polish Speaking Technical Advisor, you will play a pivotal role in contributing to product improvements at Patrique Mercier Recruitment FR. By relaying customer feedback to internal teams, you'll influence enhancements based on the insights gathered from your interactions. This collaboration ensures that the products offered are aligned with client needs and are continuously refined.

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What does a typical day look like for a Polish Speaking Technical Advisor at Patrique Mercier Recruitment FR?

A typical day for a Polish Speaking Technical Advisor at Patrique Mercier Recruitment FR involves responding to customer inquiries through various communication channels, troubleshooting technical issues, and documenting solutions in the CRM. You'll participate in team meetings to discuss feedback and improvements while following up with clients to ensure their satisfaction and guide them through using our products effectively.

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Common Interview Questions for Polish Speaking Technical Advisor - Athens (Remote in Greece)
How do you prioritize tasks when handling multiple customer inquiries?

When prioritizing tasks as a Polish Speaking Technical Advisor, I ensure to assess the urgency and complexity of each customer inquiry. I begin by categorizing issues based on impact—those that require immediate attention get addressed first. By employing time management techniques and staying organized using CRM tools, I can efficiently tackle each situation while ensuring high-quality support for all clients.

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Can you provide an example of a challenging technical issue you resolved?

In my previous role, I encountered a challenging technical issue when a client had difficulty accessing their application due to a server connection error. I systematically troubleshooted the problem by guiding the client through various checks, identifying the root cause, and advising them on reconfiguration steps. By ensuring clear communication throughout the process, I successfully resolved the issue and followed up to confirm their satisfaction.

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How do you stay updated on technical product developments?

I stay updated on technical product developments by actively participating in company training sessions, reading industry blogs, and engaging with online forums relevant to my field. Regularly consulting with colleagues and internal teams also keeps me informed about updates that may not have been broadly communicated. This commitment to ongoing learning helps me provide accurate and helpful support to clients.

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What strategies do you use to ensure customer satisfaction?

Ensuring customer satisfaction involves a proactive approach, beginning with active listening to fully understand the client's concerns. I follow this with regular updates throughout the troubleshooting process, demonstrating my commitment to resolving their issues promptly. After resolution, I always follow up to ensure that they are satisfied with the solution provided and to address any remaining queries they might have.

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What is your approach to working remotely in a technical support role?

In a remote setting, my approach centers around clear communication and maintaining a structured work environment. I utilize technology extensively to stay connected with my team and clients. By creating a dedicated workspace and adhering to a consistent schedule, I ensure productivity while remaining accessible to customers, fostering a great support experience.

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How would you handle a situation where a customer is unhappy with the service you've provided?

If faced with an unhappy customer, my first step would be to actively listen to their concerns without interruption, acknowledging their feelings. I would empathize with their situation and ask clarifying questions to understand the root of their dissatisfaction. Then, I’d work collaboratively with them to find an actionable solution, ensuring to follow up after the resolution to restore their confidence in our service.

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Why is it important to document customer interactions in a support role?

Documenting customer interactions is crucial in a support role because it creates a reference for future encounters, ensuring continuity in service. It helps track recurring issues, making it easier to identify trends and areas for product improvement. Solid records also contribute to team efficiency and enhance the overall customer experience, as it allows new representatives to understand previous interactions succinctly.

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How do you manage stress during high-pressure situations?

During high-pressure situations, I manage stress by maintaining a calm demeanor and focusing on the task at hand. Prioritization is key, so I tackle issues systematically. I often take short breaks to clear my mind, which helps me regain focus. By practicing stress-relief techniques like deep breathing or visualization before high-stress encounters, I can approach each situation rationally and effectively.

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What motivates you in a technical advisory role?

My motivation in a technical advisory role stems from my passion for helping people and solving problems. Knowing that my guidance can significantly impact a customer's experience drives me to deliver high-quality support every time. Additionally, I find satisfaction in continuous learning and staying updated with evolving technology, which excites me to engage with new challenges.

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What makes you a good fit for the Polish Speaking Technical Advisor position?

I believe my strong technical background, fluency in Polish and English, and passion for customer support make me a perfect fit for the Polish Speaking Technical Advisor position. My previous experience has equipped me with the necessary tools to troubleshoot effectively and communicate clearly with clients. My proactive approach to learning and resolving issues aligns perfectly with the supportive culture at Patrique Mercier Recruitment FR.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 2, 2024

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