Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We have new training classes starting every month.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts.
For new hires starting in April, May or June we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.
Along with other Insurance Customer Service Representatives in our Phoenix location, you will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
What you have:
What sets you apart:
Compensation range: The hiring range for this position is: $46,135 - $48,635
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Oak Street Health invites an experienced Associate Patient Relations Manager to lead patient relations teams across multiple clinics, specializing in Medicare and patient retention.
Senior Enterprise and Strategic Account Representative at Checkr, delivering expert customer support and driving innovation in a hybrid work setting.
Customer Experience Representative needed to deliver high-quality insurance customer service in Elkton, VA within a professional, client-focused insurance agency.
Seeking a Medical Virtual Assistant skilled in EHR management and patient coordination to join a healthcare team remotely.
Deliver exceptional, tailored luxury travel and lifestyle experiences as a Lifestyle Manager with Ten Lifestyle Group in Las Vegas.
This entry-level Client Support Trainee position provides an opportunity to build a lasting career in sales and customer service with a leading telecommunications firm.
This role leads end-to-end customer experience incident and bug management, ensuring swift resolution and cross-functional coordination at Zip.
Seeking a detail-oriented Patient Representative to manage patient scheduling, billing, and office operations at Cape Fear Valley Podiatry-Fayetteville.
Christian Brothers Automotive in Buckeye, AZ is looking for a Senior Automotive Service Advisor to lead customer vehicle repair services and foster strong guest relationships.
Support patient access and registration in a critical emergency department setting, ensuring smooth and accurate patient intake and financial management.
Engage with customers and set appointments as a Call Center Representative at K-Designers, enjoying part-time hours and a rewarding commission-based pay structure.
Sensi.AI is looking for a Clinical Customer Success Manager in Austin, TX to manage and grow customer accounts with a hybrid work setup.
Support renters and property managers as a Customer Success Associate at Findigs, enhancing client relationships and driving product adoption in a dynamic, mission-driven startup.
Subscribe to Rise newsletter