Technical Consultant

About Us

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 and Global 2000 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to transform their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experiences to digitally transform customer journeys end-to-end.

Location: Bangalore

Work Mode: Hybrid

The Role

The Solution Consulting team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Technical Consultant, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services.

will be part of the growing team and collaborative environment where your opinion and ideas matter.

Responsibilities:

●Create and build complex Workflows using industry best practices

●Write solution and technical documentation including ERDs, data flow diagrams, and business process flows.

●Utilize your outstanding technical consulting skills to implement software solutions

●Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment

●Provide technical oversight on multiple customer engagements and ensure solutions meet standards

●Provide support and technical implementation on multiple projects at multiple clients

●Quarterback tactical teams to proactively ensure smooth deployment of features at scale

●Work towards acting a Subject Matter Expert to the organization and proactively respond to ad hoc questions

●Understand Customer business requirements and design scalable end-to-end solutions to satisfy them.

●Create solution and technical documentation, including ERDs, data flow diagrams, and business process flows.

●Lead both in person and remote sessions with key client stakeholders from business or technical audiences.

●Supporting product development, bugs using Asana and Jira

Experience:

●Bachelor's degree in Computer Science or equivalent experience.

●5-7 years of experience designing technical solutions for cloud applications.

●Experience in software development. Python or Java. Skilled with REST APIs and Postman tools.

●Diligent in Agile delivery.

●Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.

●Familiarity with cloud services, preferably Amazon AWS

●Solid organizational skills, including attention to detail and multi-tasking.

●Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.

●Strong problem solving and negotiation skills.

●Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.

●Customer-first behavior

●Strong verbal, written, and presentation skills

●Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats

●Flexible approach, able to operate effectively with uncertainty and change

●Driven, self-motivated, enthusiastic and with a “can do” attitude

Benefits

●Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!

●Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!

●Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Friday (aka a day off to care for yourself) and more!

●Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office

●Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.

●Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.

Why join us?

We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.