Media Account Manager

As a Media Account Manager at the Utah Jazz and Utah Hockey Club, your core responsibilities include serving as the main point of contact for client accounts, nurturing long-lasting relationships, and executing seamless media campaigns. You will conduct regular client meetings to assess performance, tackle concerns, and identify new opportunities. Additionally, your role involves coordinating with internal teams to ensure all deliverables are met and proactively resolving issues throughout the campaign lifecycle.

To qualify for the Media Account Manager role at the Utah Jazz and Utah Hockey Club, candidates should possess a bachelor's degree in Business, Marketing, Communications, or a related field. Ideally, applicants will bring 3-5 years of experience in sales or service, preferably in the sports, media, or entertainment industry. Strong communication skills and proficiency in CRM software like Salesforce are also preferred.

The Media Account Manager plays a pivotal role in ensuring client satisfaction at the Utah Jazz and Utah Hockey Club by being the primary point of contact for clients, understanding their needs, and delivering tailored solutions. Regularly engaging clients through meetings and check-ins allows for open communication, addressing concerns promptly, and identifying improvement opportunities, which enhances the client's overall experience.

Success as a Media Account Manager with the Utah Jazz and Utah Hockey Club hinges on strong interpersonal, communication, and organizational skills. A solid understanding of media sales and digital advertising is crucial. Additionally, being action-oriented and exhibiting accountability will help you thrive in this fast-paced environment while effectively managing multiple client projects simultaneously.

Media Account Managers at the Utah Jazz and Utah Hockey Club can expect a competitive salary complemented by a bonus structure and a comprehensive benefits package. This includes health, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off, and unique employee discounts on team merchandise and event tickets.

In responding to this question, think of a specific incident where your problem-solving skills were showcased. Highlight how you identified the issue, the steps you took to address it, and how your actions positively impacted client satisfaction and trust.

A strong response would involve discussing your organizational strategies, such as the use of CRM tools to keep track of deadlines, setting clear priorities based on client needs, and how you regularly communicate with clients to ensure transparency in task management.

Employ an answer that emphasizes the importance of regular communication, actively listening to client needs, and being responsive to inquiries. Provide an example of how personal touches—like remembering specific client interests—help you forge stronger bonds.

Discuss how you would first analyze the campaign data to identify shortcomings, then communicate findings transparently with the client. Describe how you would collaborate with your team to adjust strategies, improve deliverables, and set new performance goals.

Focus on your approach to understanding the client's evolving needs and establishing authenticity in your recommendations. Emphasize listening to clients and suggesting additional services that genuinely meet those needs, thereby creating a win-win situation.

An effective response could entail mentioning specific trade publications, networking with industry professionals, attending webinars, and actively engaging with social media channels that focus on media trends and client engagement strategies.

When answering, select a project where teamwork was crucial. Explain your role in coordinating actions among different departments and highlight how communication and collaboration led to meeting or exceeding client expectations.

Outline your method for preparing for client meetings, such as gathering relevant data and setting agenda items. Emphasize the importance of two-way dialogue during these meetings to foster an open and productive environment.

Mention a specific instance where you introduced a client to a new service that benefited their business. Describe your approach in presenting the product, addressing queries, and demonstrating how it could align with their goals.

Discuss the importance of clear communication among sales and service teams to set proper expectations for clients. Highlight your dedication to maintaining continuity, ensuring the client feels supported from the outset.