Job details

Technical Customer Support Engineer

Vectra is a leader in AI-driven threat detection, and they're looking for a Technical Customer Support Engineer to ensure positive customer experiences throughout support interactions. Candidates should be eager to learn and collaborate.

Skills

Linux management
TCP/IP network protocols
Technical support experience
SQL and non-SQL databases
Scripting/programming in Python and bash

Responsibilities

Working on a customer-facing support queue
Deep diagnosis of customer issues
Engaging with customers and the Sales organisation
Collaborating with Engineering teams for solutions
Developing customer-facing content and support processes

Education

Relevant technical degree or equivalent experience

Benefits

Competitive base pay
Incentive plan eligibility
Health care insurance
Retirement savings plans
Generous time away from work

To read the complete job description, please click on the ‘Apply’ button

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Average salary estimate

$65000 / YEARLY (est.)

min

max

$55000K

$75000K

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