Product Expert - Clinical Data Management Systems - Europe - job 1 of 2

A Product Expert - Clinical Data Management Systems at Veeva Systems plays a pivotal role in ensuring customer success with clinical data management products. This position involves being the product evangelist, providing expertise on Veeva Vault's Electronic Data Capture (EDC) and Clinical Database (CDB) products, engaging with customers, gathering their feedback, and shaping the product roadmap.

To apply for the Product Expert - Clinical Data Management Systems position at Veeva Systems, you need at least 5 years of experience in software product management or software consulting within the life sciences industry, along with a solid understanding of Clinical Data Management applications. Strong analytical skills and the ability to communicate technical requirements effectively are also vital.

Yes, the Product Expert - Clinical Data Management Systems position at Veeva Systems offers the flexibility to work from anywhere, whether it’s from home or in-office. Veeva supports a work environment that empowers employees to thrive in their preferred setups.

As a Product Expert - Clinical Data Management Systems at Veeva Systems, there are numerous growth opportunities. You'll engage closely with product innovations, influence the product roadmap, and collaborate with cross-functional teams. Your expertise and insights will be crucial in shaping the future of clinical data management solutions.

In the Product Expert role at Veeva Systems, you'll work on projects that involve providing subject matter expertise for EDC and CDB products, creating valuable resources for internal and external stakeholders, and advocating for customer needs and feedback to enhance product features.

Veeva Systems is deeply committed to fostering a culture of inclusion and diversity, recognizing that varied perspectives make the organization stronger. They value individuals from all backgrounds and provide equal opportunities to all employees.

As a Product Expert - Clinical Data Management Systems at Veeva Systems, you will collaborate with various internal teams including Services, Strategy, Sales, and Product Support. This cross-functional collaboration ensures a holistic approach to customer success and product innovation.

When answering this question, highlight specific applications you've used or implemented within the Clinical Data Management space. Discuss any roles you’ve had that involved gathering requirements and how you ensured alignment between business needs and technical solutions.

Describe your process for collecting, analyzing, and prioritizing customer feedback. Provide examples of how you've used customer insights in the past to influence product development or improve existing features, and how this impacted overall customer satisfaction and product success.

Discuss recent advancements in Clinical Data Management such as the shift towards more integrated cloud solutions, the use of AI and machine learning for data analysis, and the importance of user-friendly systems. Highlight how these trends could impact user experience and product development at Veeva.

Share a specific example where you actively listened to a customer's challenges, gathered their insights, and presented these to your product team. Emphasize your ability to translate customer language into actionable feedback that resulted in product improvements.

Discuss the resources you use to stay informed, such as industry publications, webinars, conferences, and online communities. Show how this knowledge feeds into your work as a Product Expert and benefits your interactions with both customers and internal teams.

Highlight skills like technical knowledge of Clinical Data Management systems, strong communication abilities, analytical skills, and collaboration. Explain how these skills help navigate the complexities of product management and customer success.

Outline your strategy for communicating new features, such as creating informative presentations, hosting webinars, or writing articles/blog posts. Emphasize the importance of tailoring the message to your audience's technical skill levels and business needs.

At this point, share a detailed example of a product release you were involved in, highlighting your role in gathering requirements, coordinating with teams, and ensuring that customer feedback was integrated into the final product. Discuss the outcomes and metrics of success.

Talk about the importance of collaboration, open communication, and the alignment of teams around a shared vision. Stress the role of continuous feedback loops between product development and customer insights as key to success.

Discuss your approach to balancing competing demands by prioritizing based on business impact, customer needs, and strategic goals. Explain how you facilitate discussions to arrive at consensus or make data-informed decisions.