Field Service Representative - job 1 of 2

A Field Service Representative at Veolia is responsible for providing operational and maintenance expertise on water treatment systems. This includes monitoring and optimizing equipment performance, conducting maintenance and calibration activities, performing analytical testing, and troubleshooting various systems such as valves and pumps. Ensuring customer satisfaction and contract compliance is also a key part of the role.

To apply for the Field Service Representative position at Veolia, candidates should have a High School Diploma or equivalent along with at least two years of experience in service or maintenance in an industrial setting. Preferred qualifications include a Bachelor’s or Associate’s degree in a STEM field and experience with PLC control systems and water treatment equipment.

Yes, the Field Service Representative role at Veolia does require occasional travel within the region. Candidates need to be prepared to gain access to various customer sites as part of their job responsibilities.

Field Service Representatives at Veolia can expect a comprehensive benefits package that includes health and life insurance, paid vacation, sick time, and holidays, parental leave, and participation in a 401(k) plan, among others. This reflects our commitment to supporting our employees both personally and professionally.

Veolia is committed to diversity and inclusion at every level of the organization. For the Field Service Representative role, applicants from all backgrounds are encouraged to apply, ensuring equal consideration without discrimination. This approach fosters a rich environment where diverse teams can thrive and contribute to innovative solutions.

When answering this question, highlight specific technologies you have worked with, such as reverse osmosis or ultrafiltration. Discuss the tasks you performed related to these technologies, including any troubleshooting or optimization experiences. This will demonstrate your hands-on skills relevant to the Field Service Representative role at Veolia.

A structured approach is key. Detail the methodology you follow, such as identifying symptoms, reviewing maintenance records, and using diagnostic tools. Showing your ability to follow systematic troubleshooting steps reassures interviewers that you can handle challenges effectively in the Field Service Representative role.

Emphasize the importance of communication and responsiveness in enhancing customer satisfaction. Provide examples of how you've addressed customer concerns or exceeded expectations in previous roles, and relate this back to the Field Service Representative position at Veolia, where client relationships are paramount.

Discuss any hands-on experience you've had with PLC programming, including specific systems or projects. If you have troubleshooting experience as well, make sure to mention it. This will show your technical proficiency and readiness for the Field Service Representative role’s requirements.

Illustrate your ability to remain calm and focused during high-pressure situations. Reference a specific example where you effectively handled time constraints or unexpected challenges, demonstrating the problem-solving and crisis management skills that are crucial for the Field Service Representative position at Veolia.

Be specific about the maintenance tasks you’ve performed in the past, such as calibrating equipment or replacing parts. Relate these experiences to the responsibilities of the Field Service Representative role, emphasizing your readiness to handle similar duties at Veolia.

Show your organizational skills by describing your process for evaluating and prioritizing tasks. You can mention using tools or methodologies to keep track of deadlines and responsibilities, which is essential for managing multiple client sites as a Field Service Representative.

Express your passion for water technologies and your commitment to sustainability. Discuss how Veolia’s mission aligns with your personal values and career goals. This demonstrates your intrinsic motivation for wanting to work in the Field Service Representative role.

Discuss your understanding of industry safety standards and regulations, and provide examples of how you’ve implemented safety practices in previous roles. This is particularly important for the Field Service Representative position where compliance is critical.

Be honest about potential challenges such as managing customer expectations or keeping up with technological advancements. However, express your willingness to tackle these challenges head-on, showcasing your proactive attitude which aligns well with Veolia's company culture.