Field Service Representative - EDI

As a Field Service Representative - EDI at Veolia Group, you will be responsible for providing comprehensive support for the Electrodialysis Reversal (EDR) product line. This includes reviewing plant installations, monitoring equipment performance, conducting maintenance and calibration activities, performing analytical testing, as well as troubleshooting mechanical and electrical issues. Additionally, you'll engage with customers by offering training and creating detailed summaries of your visits, ensuring they have all the necessary information.

To qualify for the Field Service Representative - EDI role at Veolia Group, candidates must have a high school diploma or GED, with a minimum of two years’ service or maintenance experience in an industrial environment. A Bachelor's or Associate's Degree in a STEM-related field or a technical certificate in Instrumentation, Controls, or water treatment equipment is preferred. Experience with PLC control systems is also beneficial.

Essential skills for a Field Service Representative - EDI at Veolia Group include strong problem-solving abilities, knowledge of mechanical and electrical troubleshooting, and experience in operational maintenance. Additionally, proficiency in communication, both written and verbal, is crucial to effectively train customers and summarize technical activities. The ability to work independently and remotely is also important for success in this role.

The Field Service Representative - EDI role at Veolia Group requires the ability to travel within North America without restrictions. This travel is essential for providing hands-on support to various industrial and municipal customers across the region. Being flexible and adaptable while on the road will greatly enhance your effectiveness in this role.

The onboarding process for a Field Service Representative - EDI at Veolia Group includes an initial orientation to familiarize you with company policies, systems, and safety protocols. You will also receive technical training specific to the Electrodialysis Reversal (EDR) product line, alongside hands-on experience with the equipment. This comprehensive onboarding ensures you are well-prepared to succeed in your role.

When discussing your experiences, focus on your relevant industrial work history, emphasizing any roles where you managed equipment maintenance and troubleshooting. Highlight specific situations where you demonstrated skills aligned with EDR technology, emphasizing your capability to work independently and effectively communicate with customers.

For troubleshooting electrical issues, detail your methodical approach. Start by identifying symptoms, utilizing diagnostic tools, and systematically checking connections and components. Emphasize your experience with PLC systems and how you've successfully resolved issues in past roles, ensuring to note the importance of safety throughout the process.

When addressing safety compliance, emphasize your understanding of both company and site-specific safety guidelines. Mention how you conduct thorough risk assessments prior to commencing work, regularly check for hazards, and ensure that all safety equipment is in place. This shows your commitment to prioritizing safety in every situation.

To deliver effective customer training, focus on your ability to adapt to different learning styles. Discuss methods such as hands-on demonstrations, visual aids, and open discussions that make training engaging. Sharing specific examples of how you've managed training sessions successfully will demonstrate your communication skills and commitment to customer satisfaction.

When discussing a challenging technical problem, choose an example that highlights your analytical skills and technical expertise. Describe the situation in detail, explaining the steps you took to identify the root cause and the solution you implemented. This will showcase your problem-solving abilities and perseverance in overcoming obstacles.

In prioritizing service calls, explain your approach to assessing urgency and importance. Discuss how factors such as customer needs, equipment criticality, and travel distance influence your scheduling decisions. Highlight your organizational skills and adaptability in managing a busy daily schedule.

Stress the critical role that communication plays in your effectiveness as an FSR. Detail how you ensure clear and concise communication with customers about their equipment, provide updates on service visits, and document all procedures thoroughly. Good communication fosters trust and helps in delivering quality service.

Discuss your proactive approach to staying informed about industry trends. This may include attending workshops, webinars, or industry conferences, as well as reading technical publications and engaging in professional networks. Staying current enables you to bring innovative solutions to your role as an FSR.

Provide specific examples of the types of analytical tests you have performed, such as turbidity, pH, or hardness testing. Discuss your understanding of the importance of precise testing procedures and accuracy, as well as how you've used these results to inform maintenance or troubleshooting efforts.

Express your enthusiasm for Veolia Group’s commitment to sustainability and innovation in water management. Mention specific aspects of the company that resonate with you, such as their global impact and dedication to ecological transformation. Your motivation should reflect a passion for contributing to meaningful work that aligns with your values.