San Francisco Biz Ops @ Tandem

As a Biz Ops professional at Tandem, your primary responsibilities will include onboarding new office spaces onto our platform, conducting customer tours, and building relationships within the San Francisco founder community. You'll also collaborate with our co-founders to create a scalable onboarding playbook, and work closely with our demand team to find the perfect match for teams seeking office spaces.

Candidates for the Biz Ops role at Tandem should have 2-5 years of experience in an operations, sales, or consulting role, particularly in customer-facing positions. Excellent communication skills and the willingness to engage with a diverse range of clients and partners are crucial, as well as residing in San Francisco and being open to significant travel throughout the city.

A typical day for a Biz Ops team member at Tandem is filled with excitement and variety! You'll spend much of your time traveling around San Francisco, meeting with potential customers and touring office spaces. Your day might also include brainstorming sessions with co-founders, developing relationships with third-party partners, and collaborating with the demand team on sourcing suitable office spaces for clients.

The Biz Ops position at Tandem requires a significant amount of travel around San Francisco, encompassing approximately 60-70% of your work time dedicated to in-person meetings and tours. This is a fantastic opportunity for those who enjoy exploring the vibrant city while connecting with various stakeholders in the office space market.

At Tandem, you can expect a hard-working and supportive company culture where kindness and collaboration are core values. You will work alongside a talented and experienced team, receiving individual mentorship and career opportunities while contributing to an innovative marketplace that is rapidly evolving.

When prioritizing tasks as a Biz Ops team member, start by assessing the urgency and potential impact of each tour. Create a calendar that slates your most important tours at optimal times when potential clients can visit. Utilize communication tools to keep everyone informed, allowing flexibility to adjust your schedule as necessary while maintaining efficiency.

Absolutely! One successful interaction involved a client that was unsure of what type of space they needed. I took the time to understand their specific requirements, showing them multiple options that fit their criteria. By fostering a comfortable environment and providing valuable insights, I was able to help them make an informed decision and ultimately secure a space that greatly benefited their operations.

Key skills for the Biz Ops position include exceptional interpersonal abilities, adaptability, and a deep understanding of customer needs. Additionally, strong collaborative skills are necessary to work effectively with both internal teams and external partners while maintaining an open and communicative relationship.

If a conflict arises during a customer tour, I would first listen carefully to the customer's concerns and respond with empathy. I would acknowledge their feelings and seek to find a solution that addresses their issues while staying on track with our tour objectives, ensuring they feel heard and valued throughout the process.

To onboard new office spaces effectively, I would develop a robust outreach strategy that includes networking with property owners and leveraging existing relationships in the industry. I'd work on creating a seamless onboarding process and utilize data-driven insights to identify the types of spaces that are in demand, ensuring that our platform remains an attractive option for both hosts and clients.

In a previous role, I implemented a new CRM tool to streamline communication with clients. Initially, there were challenges with adoption, but I tackled this by providing hands-on training and gathering feedback to make adjustments. Ultimately, we found a solution that better served our needs, and the process improved dramatically.

To meet customer needs effectively, I prioritize ongoing communication and feedback. Regular check-ins and surveys allow me to gauge satisfaction levels and identify areas for improvement. This commitment to understanding their evolving needs enables me to provide tailored solutions that result in lasting relationships.

Technology will play a pivotal role in optimizing office operations in the coming years. From advanced matchmaking algorithms to enhance the efficiency of proposals, to innovative virtual tours that save prospective clients time, technology can streamline processes and provide enhanced data analytics for making informed decisions.

Building relationships with third-party partners involves clear communication and an understanding of shared goals. I would initiate conversations to explore their needs, propose mutually beneficial partnerships, and regularly follow up to nurture these relationships over time, ensuring that we maintain strong and productive connections.

The biggest challenge in today's office space market is adapting to changing work dynamics, such as hybrid work models and fluctuating demand for physical office spaces. Companies need to be agile and responsive to these shifts, and embrace innovative solutions that foster collaboration and meet the diverse needs of their teams.