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Manager Communications

Company Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Massachusetts, Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

www.veolianorthamerica.com

Job Description

Pay Rate: $105000 to a maximum of $125000 Per Year.

BENEFITS

Veolia's comprehensive benefits package includes paid time-off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

POSITION PURPOSE: 

Veolia, the world’s largest environmental service company, seeks a highly motivated business communications manager to support strategic internal and external communications for its fast-growing Sustainable Industries and Buildings division. The business helps industrial and commercial customers operate reliably while meeting their environmental and decarbonization goals, with a focus on building decarbonization, renewable energy, industrial water management and waste-to-energy projects.

In support to the Business Unit Leaders, based on the scope of the Communication Manager, the person is responsible for writing and producing informative and persuasive communications for internal and external audiences including articles, press releases, multimedia presentations, video and social media content. Also responsible for developing regular content for internal and external company websites and assures accuracy and consistency in all communications and documentation.

PRIMARY DUTIES / RESPONSIBILITIES

  • Write, edit and proofread articles, reports, news releases, presentations, etc.
  • Work with business leaders to write and update website and social media content. Design and create visual communications, presentations, videos and social media content.
  • Develop/edit client- and public-facing materials.
  • Support the day-to-day management and direction of vendor relationships related to communications tasks including writers, public relations agencies, and video producers/editors.
  • Establish and maintain proactive approach to communications.
  • Participate in strategic planning sessions for short- and long-term communications activities and make appropriate recommendations for content, strategy and media relations.
  • Track and distribute written and electronic media coverage of company and company issues as necessary.
  • Assist with media/communication training of select company leadership and/or other key personnel.
  • Assist with video production projects related to communications and other initiatives.
  • Support social media activities related to company participation in events and speaking opportunities.
  • Supports media relations activities in North America; serves as spokesperson as necessary
  • Develops press materials, news, social media content, etc.
  • Provides crisis communications and media training support 
  • Supports internal employee communications
  • Participates in development of employee communications for company intranet, company newsletter, and other targeted written and electronic initiatives
  • Creates print and electronic communications (literature, publications, website, e-marketing)
  • Develops technical and non-technical materials to support general activities, development, HR and external-facing community relations.
  • Provide direct proactive and reactive crisis/day-to-day communications support to regional executives and project managers in the company’s municipal and commercial business 
  • Supports development, messaging and execution of community relations activities, including program development, measurement, and tactical support.
  • Manages public events including news conferences, community-based events, media tours, facility tours, environmental and educational activities.
  • Business development support as needed.

Additional Information:

  • This is a hybrid role
  • Position can be filled in either Houston or Boston

Qualifications

Education / Experience / Background

  • Bachelor’s degree in  communications, journalism, marketing, or public relations from an accredited university.

Knowledge / Skills / Abilities

  • A minimum of 5 years’ of communications experience
  • Strong written and visual communication skills
  • Comfort with digital communication and measurement tools
  • Strong knowledge and understanding of the business activities for which the Manager Communication supports
  • Knowledge of company policies and practices as well as methods, procedures and practices of the department to which assigned and of its relation with other departments of the company
  • Ability to demonstrate initiative and tact
  • Ability to maintain confidential information and treat it accordingly
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees or organization
  • Strong background in management of multiple projects with different deadlines
  • Ability to self-direct with limited supervision
  • Strong computer skills, including experience with Google Suite
  • Strong communications skills - including public speaking, writing, editing, etc.
  • Must be able to pass a drug screen and criminal background check.

Required Certification / Licenses / Training

  • Experience in industrial companies, energy, technology, and/or public relations agencies
  • Strong background in technical and/or business to business communications

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Average salary estimate

$115000 / YEARLY (est.)
min
max
$105000K
$125000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager Communications, Veolia Environnement SA

At Veolia North America, we’re seeking a passionate Manager of Communications to join our dynamic team right in the heart of Boston, Massachusetts. As the leading environmental services company in the United States, we pride ourselves on delivering top-notch water, waste, and energy management services to a variety of customers nationwide. This role is pivotal in driving our communications strategy for the Sustainable Industries and Buildings division, targeting environmental and decarbonization goals. In this exciting position, you’ll craft informative and persuasive communications that resonate with both internal teams and external audiences. If you’re a skilled writer who thrives on creativity, you’ll be responsible for producing engaging articles, multimedia presentations, and social media content, all while ensuring clarity and consistency across all platforms. You’ll have the chance to collaborate closely with business leaders, manage vendor relationships, and participate in strategic planning sessions that shape our communication activities. This hybrid role offers you the flexibility to operate from either our vibrant Boston office or in Houston, allowing you to make an impact no matter where you are. Your efforts will directly contribute to our mission to help customers achieve their sustainability goals. If you have at least five years of communications experience, a knack for technical writing, and a desire to communicate crucial environmental messages, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Manager Communications Role at Veolia Environnement SA
What are the primary responsibilities of the Manager Communications at Veolia North America?

The Manager Communications at Veolia North America plays a crucial role in developing internal and external communications strategies. Key responsibilities include crafting articles, presentations, social media content, and managing vendor relationships to ensure consistent messaging that aligns with the company's goals, especially within the Sustainable Industries and Buildings division.

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What qualifications are needed for the Manager Communications position at Veolia North America?

To apply for the Manager Communications role at Veolia North America, candidates should possess a Bachelor’s degree in communications, journalism, marketing, or public relations and a minimum of five years of relevant experience. Strong written and visual communication skills, along with a background in technical communications, are preferred.

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Can the Manager Communications role at Veolia North America be performed remotely?

Yes, the Manager Communications position at Veolia North America is a hybrid role. This means you can work from both our Boston office and remotely, offering flexibility while still being a vital part of our team dedicated to addressing environmental challenges.

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What types of content will the Manager Communications be expected to produce at Veolia North America?

As the Manager Communications at Veolia North America, you will be responsible for creating a wide range of content, including articles, press releases, multimedia presentations, and social media visuals. This diverse role requires effective storytelling to communicate our environmental initiatives compellingly.

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How does the Manager Communications contribute to Veolia North America's sustainability goals?

The Manager Communications at Veolia North America significantly contributes to the company's sustainability goals by providing clear and engaging communication about our services and initiatives that focus on decarbonization, renewable energy, and resource recovery. By creating impactful messaging, you help raise awareness and engagement around these critical issues.

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Common Interview Questions for Manager Communications
What experience do you have in managing communications in a corporate setting?

In answering this question, highlight specific experiences where you led communication projects, managed teams, or collaborated with executives. Use concrete examples to demonstrate your impact and the skills you utilized, such as creativity in content creation and strategic planning.

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How do you ensure clarity and consistency in your communications?

Discuss your process for developing a communication strategy, including the use of templates, style guides, and feedback from stakeholders. Emphasize your attention to detail and the tools you use to maintain consistency across various platforms.

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Can you give an example of a successful communication campaign you managed?

Provide specific details about a past campaign, including your goals, the audience targeted, the channels employed, and the measurable outcomes. This will showcase your ability to drive engagement and assess effectiveness.

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How do you handle tight deadlines and multiple communication projects?

Here, detail your project management approach, such as prioritization, time management techniques, and tools you use to stay organized. Sharing a personal anecdote can illustrate your ability to thrive under pressure.

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What strategies do you use to stay current with communication trends?

Talk about your habits for ongoing professional development, such as attending workshops, following industry publications, or participating in networking groups to learn about the latest communication best practices.

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How do you tailor your communication strategy for different audiences?

Explain your process for audience analysis – understanding their interests, knowledge levels, and communication preferences. Highlight your flexibility in adjusting your messaging and tone accordingly.

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What tactics do you employ to measure the success of your communication initiatives?

Discuss various metrics and tools you use to analyze the performance of communication campaigns, such as engagement rates on social media, web traffic analytics, and feedback from stakeholders to improve future efforts.

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How do you manage crisis communications?

Detail your approach to crisis management, emphasizing the importance of quick, clear, and transparent communication. Discuss any experiences you’ve had managing communications during critical situations and the lessons learned.

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Describe a time when you had to work closely with leadership for a communications project.

Provide a specific example where your collaboration with leadership directly influenced the project's success. Highlight your communication skills and ability to align stakeholder expectations with organizational goals.

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What is your experience with digital communication tools?

Detail your familiarity with various digital tools, such as content management systems, social media platforms, and analytics tools. Discuss how you have effectively used these tools to enhance communication in past roles.

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Veolia group is the global leader in optimized resource management. With nearly 169,000 employees worldwide, the Group designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities...

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Full-time, hybrid
DATE POSTED
March 21, 2025

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