Market Owner - Ohio

A Market Owner at Veterinary Emergency Group (VEG) is responsible for managing multiple hospitals in a designated area, ensuring they operate according to VEG standards. This role includes overseeing customer experiences, promoting clinical excellence, managing financial performance, and fostering a positive work environment for the team.

To qualify for the Market Owner position at Veterinary Emergency Group (VEG), candidates should have 7 to 10 years of relevant experience, strong leadership skills, and preferably a background in service business management or clinical understanding. An MBA or DVM is beneficial but not a strict requirement.

At Veterinary Emergency Group (VEG), the company culture is centered around employee well-being, inclusivity, and a commitment to delivering exceptional care. With a focus on work-life balance, open communication, and team engagement, VEG aims to create a positive experience for both its customers and employees.

Veterinary Emergency Group (VEG) values continuous education and offers unlimited opportunities for professional growth. Market Owners receive support in developing their skills, engaging in training programs, and taking advantage of networking opportunities within the veterinary community.

Market Owners at Veterinary Emergency Group (VEG) enjoy competitive compensation, health, vision, and dental insurance, a generous employee pet discount, a 401(k) plan with company match, paid parental leave, unlimited PTO, and opportunities for team-building activities and contests.

As a Market Owner at Veterinary Emergency Group (VEG), you are expected to ensure operational excellence, enhance customer experiences, manage financial outcomes, and nurture your team's well-being. Your effectiveness in these areas directly impacts the overall success of the hospitals under your leadership.

Veterinary Emergency Group (VEG) stands out because of its unwavering commitment to delivering the best emergency care for pets while creating a supportive environment for its employees. With high NPS scores, strong community ties, and a focus on employee growth, VEG is consistently recognized as one of the best places to work in the industry.

In order to prioritize customer experience as a Market Owner at VEG, it’s vital to actively listen to customer feedback, monitor their interactions within the hospitals, and ensure your teams are trained to deliver care that is compassionate, efficient, and aligned with the VEG way.

In discussing your experience managing multiple locations, be sure to highlight specific strategies you used to ensure operational consistency, effective communication, and employee engagement across different teams while also sharing any relevant metrics that demonstrate your success.

Improving financial performance can be achieved by analyzing P&L statements to identify areas for cost-saving, developing strategic partnerships, setting financial goals for teams, and monitoring key performance indicators to stay on track for growth.

To enhance teamwork within the hospitals, creating a culture of open communication, recognizing staff contributions, and organizing team-building activities can improve morale and collaboration. Encouraging a shared vision among your VEGgies sets the stage for cooperative success.

Maintaining clinical standards means being actively engaged with medical teams, facilitating regular training sessions, and ensuring that there is constant oversight and feedback on clinical practices. Establishing a culture of continuous professional development will drive clinical excellence.

When resolving a challenging situation, it’s essential to first identify the core issues. Use a collaborative approach to involve the team in the problem-solving process, communicate openly, and seek consensus on possible solutions while demonstrating empathy for all perspectives.

Building strong relationships with referring veterinarians can be accomplished through regular outreach, understanding their needs, organizing educational events, and demonstrating your commitment to delivering exceptional care, which fosters trust and encourages referrals to VEG hospitals.

Community involvement is key to VEG’s success as it enhances brand visibility, builds trust with pet owners, and fosters goodwill. By engaging in local events, sponsoring community initiatives, and forming partnerships with other organizations, VEG can solidify its reputation as a leader in emergency veterinary care.

Handling conflicts within your management team requires a calm, diplomatic approach. Open discussions can help understand different viewpoints and facilitate a constructive dialogue. It’s also important to encourage a problem-solving mindset to focus on finding solutions that benefit the team and the organization.

Conveying your inspiration for applying for the Market Owner position at VEG can involve discussing your passion for veterinary medicine, your admiration for VEG’s customer-first philosophy, and your desire to lead a team committed to innovation and excellence in emergency care.