Field Operations Manager - job 1 of 5

As a Field Operations Manager at Via, you will oversee daily operations in Porterville, manage driver supply, ensure operational excellence, and prioritize customer satisfaction. Your role will involve direct engagement with drivers and customers to address real-time issues while collaborating with a diverse team to enhance operational processes and systems.

To succeed as a Field Operations Manager at Via, candidates should possess experience in project management, customer service, and ideally multi-site management. A background in operations management and a bachelor’s degree are advantageous. Strong communication skills and a passion for transportation equity and sustainability are essential.

Yes, the Field Operations Manager position at Via is primarily an in-person role based in Porterville, CA. You will be expected to be in the field five days a week to engage directly with operations, drivers, and our customer base, ensuring exceptional service delivery.

The salary range for the Field Operations Manager at Via falls between $66,560 and $75,000 per year. Final compensation will consider the candidate’s background, experience, and skills, in addition to variable pay opportunities.

Via is committed to creating a diverse and inclusive workforce. We believe in celebrating all backgrounds and voices, ensuring that everyone feels welcomed. We encourage individuals from all profiles to apply for the Field Operations Manager position, even if their experience doesn't align precisely with every requirement.

To ensure operational excellence, I focus on data analysis to identify key performance metrics, maintain clear communication with team members, and proactively address potential issues. By creating a collaborative team environment, I empower my staff to contribute ideas for continuous improvement.

I have successfully managed multiple teams by implementing structured communication channels and promoting a unified goal across locations. Regular check-ins and performance evaluations have helped me to maintain operational efficiency while fostering a strong team culture.

I actively listen to customer feedback and take it seriously to improve or rectify service issues. Implementing a feedback loop where drivers and customers can share their experiences allows us to quickly address concerns and enhance our overall service.

To optimize operations, I leverage data analytics to monitor service demand, assess driver performance through KPIs, and apply identified efficiencies. I also encourage a culture where team members share insights and brainstorming solutions for operational challenges.

Motivation comes from recognizing individual contributions and fostering a transparent environment. I hold regular team meetings to share successes, provide constructive feedback, and ensure that everyone feels valued and informed about their roles in achieving our operational goals.

I focus on a triage approach in prioritizing tasks, evaluating urgency and impact on operations. I align daily goals with long-term objectives, allowing me to manage immediate responses while keeping our operational efficiency on track.

One of my successful initiatives involved revamping our scheduling system to enhance efficiency. I collaborated with cross-functional teams to gather insights and integrate modern technology, resulting in significant time savings and enhanced driver satisfaction.

Staying informed about industry trends and being flexible in my approach are key. I encourage my team to embrace change with a mindset of innovation, allowing us to quickly pivot strategies while remaining aligned with our goals.

I utilize various analytic tools and software platforms that collect real-time operational data. These include GPS tracking systems for fleet management and dashboard analytics for monitoring KPIs, enabling timely decision-making tailored to our goals.

I utilize a mix of tools such as instant messaging and regular face-to-face meetings to create open lines of communication. Sharing important updates and facilitating an environment where team members can voice ideas ensures everyone stays on the same page.