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Head of Operations

Fitt Talent Partners is a specialized recruitment firm for top health, fitness, and wellness companies. 

We’re filling this role for a client, A leading psychedelic therapy provider treating depression, anxiety, and PTSD.

Job Description

As Head of Operations, you’ll literally transform and save lives by leading an elite organization of nearly 200 (and growing) across business operations, psychiatrists, psychedelic guides, and customer support. 

Responsibilities

• Care Efficiency: Reduce care costs across our clinical, guide, support, and fulfillment teams with a strong focus on emerging AI tools and homegrown software

• Care Quality: Improve quality of clinical and coaching care, customer support, and time to value delivered to clients

• Expansion: Operationalize new clinical protocols and healthcare products to increase CLTV and increase patient access to life-changing therapies

About you

• Machine Builder: Designs scalable and automated solutions from first principles with KPIs to monitor success

• Margin Maximizer: Track record of increasing efficiency and decreasing cost without sacrificing quality; expert negotiator (internally and externally)

• First Principles Thinker: Questions assumptions and analyzes problems from the ground up; challenges conventional wisdom to optimize client outcomes and experiences

• Analytic Horsepower: Aptitude for crunching and synthesizing large data sets to drive business decisions; thinks a few layers deeper than average

• Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility

Requirements

  • 5+ years managing a large workforce. Preferably with remote employees.

  • Experience in a start-up

What You Should Know About Head of Operations , Fitt Talent Partners

Join Fitt Talent Partners in the pivotal role of Head of Operations for a groundbreaking psychedelic therapy provider that focuses on treating depression, anxiety, and PTSD. In this captivating position, you'll be leading a dynamic and passionate team of nearly 200 professionals, including psychiatrists, psychedelic guides, and customer support specialists dedicated to truly transforming lives. Your responsibilities will include enhancing care efficiency by leveraging emerging AI tools and innovative software, ensuring high-quality clinical and coaching care, and operationalizing new healthcare products to expand patient access to life-changing therapies. If you're a machine builder and a margin maximizer, who enjoys questioning the status quo while leveraging data to guide strategic decisions, then this is the role for you. We’re looking for someone with at least 5 years of experience managing a sizable workforce, preferably in a remote capacity and within start-up environments. If you thrive in a remote-first culture that values independence and responsibility, then step up and help us shape the future of mental health care.

Frequently Asked Questions (FAQs) for Head of Operations Role at Fitt Talent Partners
What are the main responsibilities of the Head of Operations at Fitt Talent Partners?

As the Head of Operations at Fitt Talent Partners, you will be responsible for enhancing care efficiency, improving care quality, and leading expansion initiatives for a leading psychedelic therapy provider. Your focus will be on implementing AI tools, optimizing clinical protocols, and maximizing patient access to innovative therapies.

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What qualifications do I need to apply for the Head of Operations position at Fitt Talent Partners?

To apply for the Head of Operations role at Fitt Talent Partners, you should have at least 5 years of experience managing a large team, particularly in a remote setup, along with experience in start-up environments. Strong analytical skills and a proven ability to increase operational efficiency are also essential.

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How does Fitt Talent Partners measure success for the Head of Operations role?

Success in the Head of Operations role at Fitt Talent Partners is measured by your ability to drive down care costs while maintaining high-quality service, effectively manage operational scaling, and implement new clinical protocols, all while ensuring positive outcomes for clients.

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Is the Head of Operations position at Fitt Talent Partners remote?

Yes, the Head of Operations role at Fitt Talent Partners is designed for a remote-first work culture, allowing for flexibility while fostering a strong writing-based communication environment. This setup enables you to lead effectively from anywhere.

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What skills are essential for the Head of Operations at Fitt Talent Partners?

Essential skills for the Head of Operations at Fitt Talent Partners include strong negotiation skills, analytical prowess, experience in building scalable solutions, and the ability to think critically about assumptions and conventional practices in healthcare operations.

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Common Interview Questions for Head of Operations
What is your experience with managing large remote teams as the Head of Operations?

When discussing your experience, highlight specific examples of how you've managed team dynamics, ensured effective communication, and fostered productivity in a remote environment. Emphasize your leadership style and any tools you've used to overcome remote work challenges.

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How do you approach operational efficiency in a health services context?

Outline your method for identifying inefficiencies, whether through data analysis or team feedback. Discuss your experience with implementing technology or procedural changes that have previously increased efficiency or reduced costs.

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Can you provide an example of a successful expansion initiative you led?

Share a specific case where you operationalized a new product or service. Focus on your role, the steps you took, the challenges faced, and the final outcome in terms of patient access or financial growth.

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What strategies do you use to ensure care quality in operations?

Discuss your approach to maintaining high standards in service delivery. Include methods such as regular training sessions, data tracking for quality assessments, and soliciting client feedback for continuous improvement.

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How do you use data to drive business decisions in operations?

Illustrate how you analyze data to inform strategic decisions. Provide examples of key performance indicators (KPIs) you've set and how data has changed or guided your operational strategies.

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What role does AI play in your operations management?

Talk about your familiarity with AI tools, specifically in automating processes or enhancing patient care. Discuss any previous implementations and their impact on operational efficiency or care delivery.

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How would you foster a culture of responsibility and freedom in a remote setting?

Express your thoughts on leadership approach focusing on trust, autonomy, and accountability. Mention practices you've found effective in empowering remote staff and creating a collaborative work environment.

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Describe your negotiation style and how it has benefited your team.

Share examples of past negotiations where your style led to beneficial outcomes for your team or organization. Discuss techniques you use to build rapport and achieve mutually beneficial agreements.

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What methods do you implement to challenge conventional practices effectively?

Explain your thought process in questioning existing practices. Provide examples of innovative solutions you've brought to the table and how these have positively impacted operations.

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Why do you want to work as the Head of Operations for Fitt Talent Partners?

Articulate your passion for the health and wellness industry, specifically in the realm of psychedelic therapy. Connect your values and career goals with the mission of Fitt Talent Partners, highlighting your enthusiasm for impacting mental health positively.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 14, 2024

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