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Implementation Project Manager

ABOUT US


At Vida, we help people get better- and we're helping the healthcare system get better, too.


Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.


By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.


**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.


As an Implementation Project Manager at Vida, you will play an integral role in scoping, prioritizing and executing on the needs of Vida’s Client Success Team and clients. This includes coordinating across internal Vida teams to develop business strategies and drive action plans related to new client implementations. This role requires strong project management, cross-functional execution and relationship/consensus building skills along with keen business judgment to be successful.


Responsibilities:
  • Scope and manage key projects related to new client implementations, including developing the strategy and action plan, getting buy-in/consensus from internal stakeholders and coordinating the end-to-end execution.
  • Understand and build on the Vida Implementation Playbook that catalogs all Client Success processes at Vida including owners, responsibilities and process details.
  • Assist Client Success Team  by developing new or enhancing current templates/processes.
  • Track current and new client details as ongoing reference source.
  • Drive execution of Client Success led initiatives including documentation of the process, action plan and status on each item in the plan (e.g., issues, resolution and as well as client associated questions/responses).
  • Liaison to key Client Success Partners (e.g., Marketing, Reporting/Analytics, Product) to enhance coordination and visibility into action plans and status of deliverables/priorities.


Requirements:
  • 3+ years of experience in project management working with account management, sales, or customer success.
  • Bachelor’s Degree at minimum.
  • Must have recent healthcare/health-tech experience.
  • Familiarity with the overall healthcare landscape, key healthcare administration/payer processes and disease/care management solutions.
  • Strong problem-solving, written and verbal communication skills with the ability to communicate effectively to different kinds of audiences.
  • Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
  • Must be organized and able to manage multiple tasks and apply good judgment in resolving complex, cross functional issues.
  • Proficient in the use of web and mobile technologies and Microsoft Office or Google Suite tools: Word, Excel and Powerpoint.
  • Passionate about Vida’s mission.
  • Open to minimal travel 10-15%.


$60,000 - $70,000 a year

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.


Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.


We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.


#LI-remote

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What You Should Know About Implementation Project Manager, Vida Health

At Vida, we're on a mission to help people achieve better health and improve the healthcare system. We're looking for a passionate Implementation Project Manager to join our dynamic team. In this role, you'll collaborate closely with our Client Success Team, playing a vital part in scoping, prioritizing, and executing our clients’ needs. You'll coordinate across various internal teams, developing business strategies and driving action plans related to new client implementations. If you have a knack for project management and enjoy working in a healthcare/health-tech environment, this could be a perfect fit for you! Your responsibilities will include managing key projects within our Implementation Playbook, enhancing client success processes, and serving as a liaison to key partners within Vida. You’ll need exceptional communication skills, an ability to juggle multiple tasks, and a strong ownership mentality. We believe in a whole-person approach to health, and as a self-starter who shares our passion, you’ll thrive in our collaborative atmosphere. Plus, you’ll have the chance to bring your strategic insights and problem-solving skills to the forefront, making a tangible difference in people's lives. With a salary range of $60,000 - $70,000 a year, this role also offers minimal travel, emphasizing a balance between work and personal life. If you’re ready to make an impact and grow your career with Vida, we encourage you to apply!

Frequently Asked Questions (FAQs) for Implementation Project Manager Role at Vida Health
What are the main responsibilities of an Implementation Project Manager at Vida?

An Implementation Project Manager at Vida is responsible for scoping and managing key projects related to new client implementations. This includes developing strategies and action plans, securing consensus from internal stakeholders, and ensuring effective communication and coordination among various teams. You would also enhance existing processes and documentation for the Client Success Team, ensuring a seamless implementation experience for clients.

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What qualifications do I need to become an Implementation Project Manager at Vida?

To qualify for the Implementation Project Manager position at Vida, you should have at least 3 years of experience in project management, particularly in account management, sales, or customer success. A Bachelor’s Degree is required, and recent healthcare or health-tech experience is a must. You should also possess strong communication and problem-solving skills, a familiarity with the healthcare landscape, and proficiency in web technologies and office tools.

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How does the Implementation Project Manager collaborate with other teams at Vida?

As an Implementation Project Manager at Vida, you will serve as a key liaison to various departments, including Marketing, Reporting/Analytics, and Product. This collaborative approach ensures that everyone is aligned on client success initiatives and that the action plans are transparent and effectively communicated, enhancing the overall coordination of deliverables and priorities.

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What skills are essential for the Implementation Project Manager role at Vida?

Key skills for the Implementation Project Manager role at Vida include strong project management abilities, excellent verbal and written communication skills, and a keen understanding of the healthcare landscape. You must also demonstrate organizational skills to manage multiple projects simultaneously, as well as problem-solving abilities to navigate complex cross-functional issues.

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What is the work environment like for an Implementation Project Manager at Vida?

The work environment for an Implementation Project Manager at Vida is collaborative and forward-thinking. With a focus on a whole-person approach to care, you will work alongside a motivated team dedicated to making a positive impact in the healthcare industry. The role allows for remote work and minimal travel, fostering a healthy work-life balance, while also encouraging creativity and innovation.

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Common Interview Questions for Implementation Project Manager
Can you describe your experience with project management in a healthcare environment?

When answering this question, be sure to highlight specific projects you've managed within the healthcare sector. Discuss the scope of the projects, the stakeholders involved, and the challenges you faced. Emphasize your strategic approach and how you successfully coordinated with different teams, showcasing your ability to adapt to the unique needs of healthcare implementations.

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How do you prioritize multiple projects with overlapping deadlines?

An effective answer would involve your method for prioritization, possibly discussing the use of project management tools or techniques. Talk about how you assess the urgency and importance of each task, communicate with stakeholders to manage expectations, and how you remain flexible to adjust priorities as needed, especially in a dynamic environment like healthcare.

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What strategies would you use to ensure effective communication across teams at Vida?

Highlight your proactive approach to communication, including regular check-ins, using collaborative tools, and encouraging feedback. Discuss the importance of clarity and transparency to mitigate misunderstandings and promote alignment among teams. Give examples of how you've fostered communication in past roles.

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Describe a time you faced a challenge during an implementation project. How did you handle it?

Use the STAR method (Situation, Task, Action, Result) to provide a structured answer. Describe the specific challenge you faced, the actions you took to remedy it, and the positive outcome that resulted. This will demonstrate your problem-solving skills as well as your capacity to handle pressure effectively.

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How would you describe your leadership style when coordinating with cross-functional teams?

Share your approach to leadership, such as fostering collaboration, empowering team members, and being approachable. Emphasize the balance you strike between guiding the team and being open to ideas from various stakeholders, showcasing your ability to build consensus while keeping projects on track.

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What experience do you have with developing and enhancing processes for client success?

Discuss any relevant experiences where you identified gaps in processes and implemented improvements. Detail the outcome of these enhancements, emphasizing your analytical skills and how you ensure that processes are user-friendly and effective for both clients and internal teams.

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How do you approach building relationships with client success partners?

Explain your approach to relationship-building, such as understanding their goals and priorities, regular communication, and providing support wherever necessary. Share examples that illustrate your success in cultivating strong partnerships that lead to successful project outcomes.

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What tools or software are you familiar with that support project management?

List specific project management tools you’ve used, such as Asana, Trello, or Microsoft Project, and explain how you utilized them to streamline workflows, track progress, and improve team collaboration. Highlight any additional tools that you find particularly effective in a healthcare context.

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Why do you want to work as an Implementation Project Manager at Vida?

Craft an answer that reflects your alignment with Vida's mission and values. Discuss your passion for healthcare, your desire to contribute meaningfully to clients' health journeys, and your enthusiasm for being part of a team that pushes for innovation and improved healthcare solutions.

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How do you stay updated on trends and changes in the healthcare industry?

Describe your methods for staying informed such as following industry publications, attending relevant conferences, participating in webinars, and networking with professionals in the field. This shows your commitment to continuous learning and adaptability in a rapidly evolving industry.

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We treat the whole person — and a whole population — by bringing together the best of technology and the human touch of therapists and coaches.

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Full-time, remote
DATE POSTED
April 6, 2025

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