Sales Support Coordinator

As a Sales Support Coordinator at our innovative Australian tapware company, your primary responsibilities will include providing administrative support to sales representatives, managing order tracking for timely delivery, and facilitating seamless communication between the Sales Team and Customer Service Team. You will also support CRM updates and follow up on client requests, ensuring all tasks are completed efficiently.

To qualify for the Sales Support Coordinator role in our tapware company, candidates should have proven experience in a sales support or executive assistant position. Exceptional attention to detail, a high level of accuracy, and strong communication skills in English (both spoken and written) are essential. The ability to navigate tools like Gmail, Google Sheets, CRMs, and task management systems is also crucial.

Yes, the Sales Support Coordinator position at our Australian tapware company offers a permanent work-from-home setup, allowing you to work during Australian business hours. This flexible arrangement makes it easier for you to maintain a work-life balance while contributing to our team's success.

A successful Sales Support Coordinator at our Australian company should be super organized, proactive, and comfortable working in a fast-paced environment. Strong problem-solving abilities, initiative, and the capacity to build positive working relationships with team members and departments are also crucial for achieving success in this role.

As a Sales Support Coordinator in our innovative tapware company, you can look forward to numerous benefits, including health maintenance organization (HMO) coverage, annual leave, and a Christmas bonus equivalent to one month's wage (pro-rata). These offerings reflect our commitment to your well-being and job satisfaction.

To effectively manage my responsibilities as a Sales Support Coordinator, I utilize a prioritization system based on deadlines, urgency, and overall impact on the sales team's success. I often make use of task management tools to keep my tasks organized, ensuring nothing falls through the cracks.

In my previous role, I noticed that order tracking was often delayed due to lack of communication between departments. I initiated a weekly check-in meeting between Sales and Customer Service, which significantly improved our order processing time and enhanced team collaboration.

I approach this situation with empathy and transparency. First, I listen to the sales representative's concerns fully. Then, I provide them with the necessary details about the delay while reassuring them that I am doing everything possible to expedite the process. It's crucial to keep everyone updated to maintain trust.

In previous roles, I've utilized tools such as Google Sheets for tracking tasks and orders, CRMs for managing customer relationships, and task management systems like Trello to streamline workflows. These tools have helped me maintain organization and efficiency in my work.

I would begin by gathering the necessary data, such as client interactions and sales updates, and ensure that all information is accurate and current. Regular updates are essential, so I would schedule consistent intervals for data entry and verification to maintain the integrity of the CRM.

Maintaining high attention to detail comes from establishing a thorough checking process in my daily routine. I always review my work, double-check important documents, and rely on checklist systems when completing tasks to minimize errors and ensure quality.

Building relationships with various departments relies on proactive communication and collaboration. I always take the initiative to reach out, participate in team meetings, and offer assistance with shared goals. Small gestures, like checking in or sharing a success story, can go a long way in fostering solidarity.

Effective communication between sales and customer service hinges on clarity and regular updates. Establishing a common language and protocol for sharing information ensures that both teams work in harmony, which ultimately enhances the customer experience.

If I identify an inefficiency, I would first analyze the specific issue at hand, considering its impact on workflow. Then, I would present my findings to the team along with potential solutions for discussion. It’s essential to collaboratively find actionable steps that can enhance our processes.

To stay organized with competing priorities, I implement a daily planner that outlines my tasks. I categorize them by urgency and importance, and I dedicate specific time slots to focus on each task. This structured approach allows me to manage my workload efficiently without feeling overwhelmed.