Director, Account Executive - job 18 of 39

As a Director, Account Executive at Visa, some of your key responsibilities include developing strategic plans for clients, managing client relationships, identifying new business opportunities, and maximizing client profitability. You'll collaborate with different teams within Visa to enhance product offerings and ensure excellent service delivery, all while keeping an eye on market trends and competitor actions in the financial services landscape.

To apply for the Director, Account Executive position at Visa, you need a Bachelor’s Degree, with an MBA or Master’s preferred, along with 8-10 years of experience in sales and account management, specifically within the financial services or retail industry. Proficiency in both English and Spanish is essential, as is a solid understanding of the payments business in the Latin America and Caribbean regions.

In the role of Director, Account Executive, Visa focuses on providing comprehensive support to clients by offering business solutions tailored to their needs. This includes advice on marketing strategies, product development, and maximizing profitability through strategic partnerships, all while ensuring clients have access to Visa's full suite of services and resources.

Successful Directors, Account Executives at Visa possess strong negotiation skills, excellent project management abilities, and solid analytical expertise. Additionally, having a detail-oriented approach, alongside effective communication and presentation skills, is crucial for managing client expectations and fostering long-lasting partnerships in the competitive payments landscape.

The Director, Account Executive position at Visa in San Jose, Costa Rica, is a hybrid position. While the expectation for in-office days will be confirmed by your hiring manager, candidates should be prepared for a blend of in-office work and remote flexibility, enabling you to maintain a productive work-life balance.

When answering this question, highlight specific accomplishments you've made in previous roles. Discuss your strategies for increasing sales volume and how you've strengthened partnerships with clients. Use metrics to illustrate your success, such as percentage increases in revenue or client satisfaction rates.

In your response, emphasize your analytical process in understanding each client’s unique needs and business landscape. Discuss how you set measurable goals, assess market data, and adjust strategies based on client feedback and performance outcomes. It's beneficial to share an example of a successful strategic plan you've implemented.

Outline specific techniques such as market research, client feedback, and competitor analysis that help you pinpoint opportunities. Share an example where your proactive approach led to identifying and capitalizing on a new business opportunity that benefited your previous employer.

Mention your organizational skills and communication strategies, like regular check-ins, personalized updates, and follow-ups to ensure clients feel valued. You can share tools or systems you've used that help manage communication and prioritize client engagements effectively.

Use the STAR method (Situation, Task, Action, Result) to demonstrate your conflict resolution skills. Be specific about the issue at hand, what steps you took to address the conflict, and the positive outcome that resulted from your intervention.

Your response should reflect your research on Visa's current product offerings and how they serve different market segments. Discuss innovative solutions that Visa provides to enhance client profitability and customer experience, showcasing your understanding of the payments industry.

Explain the importance of keeping abreast of market trends and competitor movements. You should discuss how you analyze competitors' strategies and apply this knowledge to inform your recommendations to clients, illustrating this point with examples from past experiences.

Discuss specific project management tools you’ve worked with, such as Trello, Asana, or Microsoft Project. Explain how you’ve utilized these tools to streamline workflows, manage timelines, and facilitate team collaboration to achieve project goals.

Share a detailed situation using the STAR method, where you implemented a targeted strategy or solution that directly contributed to boosting a client's sales. Be prepared to discuss the metrics and the approach you took.

In your response, connect personal values and professional goals with the role of a Director, Account Executive, emphasizing your dedication to fostering client relationships and achieving results. You might discuss how you find motivation in helping businesses grow, making your impact felt in the competitive landscape.