Director, Channel Partner Enablement - job 4 of 20

The Director of Channel Partner Enablement at Visa is responsible for building and driving a partner enablement framework aimed at accelerating VAS channel partnerships globally. Responsibilities include designing and implementing operational models, engaging with various stakeholders to identify and resolve challenges, conducting market analyses, and developing comprehensive toolkits and playbooks to support partners in key markets.

Candidates for the Director of Channel Partner Enablement position at Visa should have demonstrable experience in program management, change management, and stakeholder engagement. Strong analytical skills and the ability to work in a complex, fast-paced environment are essential. The ideal candidate will also have experience in building governance models and operational frameworks that scale effectively.

The Director of Channel Partner Enablement plays a crucial role in driving growth for Visa by identifying and creating top opportunities in channel partnerships. By developing effective enablement tools and frameworks, this role supports channel partners in their sales efforts, thereby accelerating the adoption and utilization of Visa's VAS products in the market.

Success in the Director of Channel Partner Enablement role at Visa requires strong program design and management skills, adeptness in change management, and the capacity to build solid stakeholder relationships. Analytical skills are also paramount for identifying market opportunities and evaluating the effectiveness of partnership strategies.

The work environment for the Director of Channel Partner Enablement at Visa is hybrid, offering a mix of remote and in-office work. Candidates should be prepared to navigate a complex, fast-paced setting while collaborating with diverse teams across the globe, ultimately contributing to the strategic growth of Visa's channel partnerships.

When answering this question, highlight specific projects where you successfully designed and managed programs. Discuss your approach to stakeholder engagement, meeting deadlines, and ensuring quality standards are met. Use metrics to illustrate the impact of your programs.

To respond effectively, outline your strategy for engaging stakeholders, such as conducting interviews or workshops. Emphasize your collaborative approach and ability to actively listen to concerns. Share an example of how you resolved an issue based on stakeholder feedback.

Describe your method for market analyses, including the tools and data sources you utilize. Highlight your ability to interpret data trends and transform insights into actionable strategies that enhance channel partner success.

Discuss your process for designing frameworks that are adaptable to various partner needs. Mention how you gather feedback from users and iterate on your designs based on changing market dynamics and partner requirements.

When addressing this, share a specific example where you effectively managed change. Detail your strategy for communication, training, and support that led to a smooth transition and positive outcomes for all parties involved.

List the analytical tools you are familiar with, such as CRM systems or business intelligence platforms. Explain how these tools assist you in assessing performance metrics and identifying growth opportunities for channel partnerships.

Explain your decision-making process for prioritization, factoring in business objectives, stakeholder impact, and resource availability. Share any frameworks or models you apply to ensure systematic and effective prioritization.

Outline your approach to evaluate the effectiveness, including metrics you track post-implementation. Discuss how you solicit feedback from users and your strategy for continuous improvement of the playbooks.

Identify a specific challenge you faced while building governance models. Discuss the steps you took to address the issue, including how you engaged with stakeholders, assessed needs, and implemented effective solutions.

Share the sources you rely on for industry trends, such as publications, professional networks, or conferences. Explain how you integrate these trends into your strategic planning and adaptation processes for enhancing channel partnerships.