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Director - Site Reliability Engineering - job 5 of 20

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Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
To be successful in this role, you must focus your team on automating routine tasks in support of the platform
You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$145000 / YEARLY (est.)

min

max

$130000K

$160000K

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What You Should Know About Director - Site Reliability Engineering, Visa

Are you ready to take your career to the next level? Visa is on the lookout for a dynamic Director - Site Reliability Engineering based in Ashburn! As part of Visa's Technology Organization, you’ll play a pivotal role in innovating the future of commerce. Imagine working with cutting-edge technologies to ensure that our platform supports over 65,000 secure transactions per second, catering to millions of merchants and financial institutions globally. In this exciting position, you'll lead a team focused on optimizing Visa's cloud platform, ensuring that our software engineers can innovate without worrying about underlying infrastructure. Your leadership will guide the implementation of proactive monitoring, helping foster a culture rich in automated tools and immediate responsiveness. You'll collaborate with various teams, establish and maintain service level indicators, and ensure high availability across the board. This role emphasizes automation, so you'll be nurturing your team's skills while balancing various technical challenges. Since the Visa Cloud SRE operates on a 24/7/365 model, be prepared for a hybrid work environment with shifts and on-call duties. This isn’t just another job; it’s an opportunity to make a significant impact on the future of technology at Visa!

Frequently Asked Questions (FAQs) for Director - Site Reliability Engineering Role at Visa

What does the Director - Site Reliability Engineering at Visa do?

The Director - Site Reliability Engineering at Visa is responsible for leading efforts to ensure the reliability, availability, and performance of Visa's cloud platforms. This involves overseeing proactive monitoring, guiding a team to automate routine tasks, and collaborating with software engineering teams to enhance platform capabilities. The role also focuses on managing service level agreements (SLAs) and liaising with internal stakeholders to support their technical needs.