Director, VCA Managed Services - Operations - job 2 of 24

The Director, VCA Managed Services - Operations at Visa is primarily responsible for driving the growth of the managed services offering. This includes consultative selling to uncover client needs, developing bespoke offerings, identifying stakeholders, crafting sales collateral, and ensuring successful project delivery. You will engage at an executive level with clients, manage a diverse range of services, and collaborate with internal and external partners to enhance Visa's value in the payment industry.

To be successful as the Director, VCA Managed Services - Operations at Visa, candidates typically need a strong background in consulting, general management, and proven experience in the financial services or tech sectors. Leadership skills, especially in managing high-performing teams, project management expertise, and exceptional communication abilities are crucial. The role demands the ability to engage effectively with clients at all levels, from technical stakeholders to executive leadership.

The Director, VCA Managed Services - Operations plays a vital role in Visa's growth by developing and delivering services that address client needs, thereby driving revenue. By identifying market opportunities and leveraging Visa's assets and third-party partnerships, this role directly impacts operational efficiency for clients. Ultimately, exceeding revenue targets bolsters Visa's overall market position and competitiveness.

As the Director, VCA Managed Services - Operations at Visa, you'll interact with a wide array of clients, including financial institutions, merchants, fintech startups, and payment processors. Your adaptable approach will help you tailor solutions that suit varying client backgrounds and requirements, including both institutional banking relationships and innovative fintech solutions.

Day-to-day work for the Director, VCA Managed Services - Operations at Visa involves a strategic blend of client engagement, service development, and team collaboration. You will spend time analyzing client needs, devising customized service offerings, leading presentations, and ensuring the delivery teams are on track. Moreover, it involves continuous interaction with high-level stakeholders, fostering partnerships, and steering the operational strategy of Visa's managed services.

In consultative selling, it’s crucial to first understand the client's needs and challenges. I focus on developing strong relationships and asking questions that uncover insights about their business objectives. Once I understand their needs, I present tailored solutions that highlight the value and differentiation of what we offer, ensuring that the client's decision-making process aligns with our proposals.

I have successfully managed teams by fostering a culture of collaboration and clear communication. I ensure that each team member understands their roles and responsibilities, encouraging feedback and growth. I believe in setting high expectations while providing the necessary support to help teams exceed those expectations through coaching and performance reviews.

Developing and pricing new offerings involves thorough market analysis to identify white space opportunities. I examine client feedback to shape our service proposals and collaborate with financial analysts to ensure our pricing strategy reflects value while maintaining profitability. Continuous review with stakeholders ensures that we are responsive to market conditions and client needs.

To ensure the success of service delivery teams, I engage at an executive steering committee level, mentoring project managers and resources as they work towards client objectives. I facilitate regular communication with all stakeholders, setting clear expectations, reviewing project milestones, and adjusting strategies when necessary to keep projects aligned with client needs.

I have substantial experience working with financial institutions and fintech companies, having managed projects that span traditional banking services to innovative payment solutions. This exposure allows me to tailor Visa’s offerings to a diverse client base, understanding the unique demands and regulatory considerations in each segment.

Success is measured through key performance indicators such as revenue growth, client satisfaction scores, and the efficiency of implemented solutions. I set specific goals at the onset of engagements and regularly review outcomes against these benchmarks to ensure we’re delivering value and meeting strategic objectives.

Industry knowledge is foundational to my approach as a Director. It informs strategy development and allows me to pinpoint competitive advantages for Visa. I continuously stay updated on trends in the financial services sector, leveraging this knowledge to adapt our offerings and maintain our competitive edge.

During a project I managed, we faced a significant shift in client priorities due to market changes. I promptly communicated with my team and stakeholders, collected updated requirements, and adjusted our project plan to align with the new objectives. This proactive approach ensured we delivered on our commitments while strengthening our relationship with the client.

I simplify complex technical concepts using relatable analogies and visuals. My goal is to ensure that all stakeholders, regardless of their technical background, understand the value of the solutions we provide. This communication builds trust and alignment, ultimately leading to more effective decision-making.

I begin by conducting stakeholder analysis through relationship mapping, ensuring I understand the client's organization and decision-making structure. I reach out to key contacts within different departments to gather insights on their needs, ensuring our offerings resonate with the right audiences and enhance our chance of successful engagement.