IT Event and Executive Engagement Specialist - job 18 of 20

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The IT Event and Executive Engagement Specialist responsible for managing the execution of high-quality events and executive engagements. This role will work closely with the Senior Manager to ensure seamless event operations, from planning to execution, and provide technical expertise in video production. The Lead Specialist will coordinate with internal and external stakeholders, oversee technical setups, and mentor junior team members.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

• Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
• Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
• Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions:

• Event Planning and Execution:
  • Lead the planning and execution of events, including live streaming and video production.
  • Develop detailed event plans, timelines, and checklists to ensure all logistical elements are covered.
  • Coordinate with internal teams, vendors, and venues to ensure all technical requirements are met.
  • Ensure all events meet the organization's quality and branding standards.
• Technical Coordination:
  • Oversee the setup and operation of AV equipment, including cameras, microphones, mixers, and lighting.
  • Act as the primary point of contact for event-related technical issues and troubleshooting.
  • Ensure technical readiness for all events, conducting pre-event checks and rehearsals.
  • Manage live streaming platforms, ensuring smooth and uninterrupted streaming during events.
• Team Leadership:
  • Mentor and support junior team members, providing guidance and training as needed.
  • Foster a collaborative and high-performance culture within the team.
  • Delegate tasks effectively, ensuring team members understand their roles and responsibilities.
• Stakeholder Collaboration:
  • Work closely with Executive IT and other internal stakeholders to ensure seamless event operations.
  • Coordinate with external vendors to manage budgets, vendor contracts, and service-level agreements (SLAs).
  • Communicate effectively with all stakeholders, providing regular updates on event progress and any potential issues.
• Post-Event Analysis:
  • Conduct post-event evaluations, gathering feedback from stakeholders and attendees.
  • Identify areas for improvement and implement changes to enhance future events.
  • Prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.
• Technical Expertise:
  • Extensive experience in event operations and video production.
  • Proficiency in live streaming platforms (YouTube Live, Facebook Live, Twitch, Zoom, Microsoft Teams).
  • Strong technical skills with video editing software (Adobe Premiere Pro, Final Cut Pro).
  • Familiarity with industry standards such as:
    • Video Codec Standards: H.264, H.265
    • Audio Standards: AAC, Dolby Digital
    • Streaming Protocols: RTMP, HLS, DASH
    • Resolution Standards: HD, Full HD, 4K
    • Production Tools: Adobe Premiere Pro, Final Cut Pro, Avid Media Composer
    • AV Equipment: Cameras (DSLR, Mirrorless, Cinema), Microphones, Mixers, Lighting Equipment
• Communication:
  • Excellent communication and interpersonal skills to liaise effectively with stakeholders at all levels.
• Problem-Solving and Adaptability:
  • Ability to manage high-pressure, time-sensitive events with a calm and strategic approach.
  • Strong problem-solving skills to handle complex event or production challenges.
• Organizational Skills:
  • Exceptional organizational and multitasking abilities to manage multiple events simultaneously.
  • Detail-oriented with a focus on delivering high-quality results.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.