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Manager, Performance Analytics and Strategy

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Position Overview

The Manager, Performance Analytics and Strategy will focus on delivering actionable insights and strategies to drive revenue growth for Visa’s Authorize.Net (ANET) payment gateway and Verifi dispute management platform. This role will partner with product development to ‘productize’ performance insights for Authorize.Net’s next generation platform upgrade, ensuring it delivers relevant data and analytics to empower merchants and partners to accelerate their business growth as well as inform key internal stakeholders on business strategies. The role will leverage data to identify revenue opportunities, track performance, and strengthen key merchant and partner relationships. The role will also work closely with the Product, Marketing, and Sales teams to drive growth through cross-functional collaboration.

Essential Functions

Revenue Growth & Strategic Insights

  • Develop strategies to grow revenue by leveraging data for new sales, upsell, cross-sell, and partnership opportunities within the Authorize.Net ecosystem.
  • Build insights to ’productize’ performance insights, focusing on data needs for delivery to merchants and partners.
  • Track merchant performance metrics to grow revenue and identify value-added service opportunities.

Advanced Data Reporting & Insights

  • Conduct in-depth analysis to support revenue-driving initiatives, focusing on partner-specific opportunities.
  • Maintain a comprehensive reporting infrastructure to track KPIs such as payment volumes, revenue growth, and service adoption.
  • Build performance dashboards to monitor key metrics related to merchant activation, onboarding efficiency, and vertical-specific growth.
  • Present insights in a clean, clear and concise format, ensuring data is simple and actionable.

Presentation & Communication

  • Deliver data insights clearly and effectively using PowerPoint and other tools, ensuring stakeholders understand and can act on the information.
  • Create visually compelling presentations and reports to deliver key findings that support decision-making.
  • Present findings to senior leadership in a concise, professional manner.

Strategic Business Support

  • Collaborate with the Product team to ensure that the next-gen platform can monitor revenue driving growth metrics and deliver necessary merchant/partner insights.
  • Partner with the Marketing team to develop insights supporting go-to-market strategies and improving customer activation experience.
  • Work with the Sales team to identify and execute growth opportunities, supporting upsell and cross-sell initiatives.

Relevant Experience

To excel in this role, the ideal candidate should possess:

  • Performance analytics experience: Proven experience in leveraging data for insights, particularly within payments or merchant services.
  • Presentation skills: Ability to present complex data clearly and simply using PowerPoint and other tools, with a focus on delivering impactful presentations to senior leadership.
  • Cross-functional collaboration: Experience working with product development, marketing, and sales teams to align strategies and achieve revenue growth goals.
  • Strategic business insights: Ability to identify trends in data, develop growth strategies, and translate insights into actionable business decisions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Locations: San Francisco, Foster City, Los Angeles

Qualifications

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in Business, Analytics, or a related field (Master’s or MBA preferred).
• Experience in performance analytics and tools like SQL, Power BI, Tableau, with a focus on strategy consulting, payments or merchant services.
• Proven track record of driving revenue growth and performance improvements through data insights.
• Advanced Degree (MBA, PhD) in a relevant field such as Business Analytics, Strategic Management, or Data Science.
• Experience in the payments industry or with small business solutions.
• Proven experience in supporting go-to-market strategies, driving business growth through insights, and/or productizing performance insights.
• Consulting experience, particularly in management or strategy consulting roles.
• Familiarity with tools and frameworks that enhance performance insights and strategy development.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700 to 200,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Average salary estimate

$162700 / YEARLY (est.)
min
max
$124700K
$200700K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Performance Analytics and Strategy, Visa

As the Manager, Performance Analytics and Strategy at Visa, based in sunny San Francisco, CA, you'll play a pivotal role in igniting growth for our Authorize.Net payment gateway and Verifi dispute management platform. Your daily activities will revolve around analyzing performance metrics and deriving actionable insights that will not only drive revenue but also foster stronger relationships with our merchants and partners. Collaborating with our product, marketing, and sales teams, you’ll develop strategies targeting new sales, upselling, and cross-selling opportunities. You'll dive deep into data reporting, crafting comprehensive dashboards that simplify complex metrics around payment volumes and service adoption, allowing our stakeholders to make informed, strategic decisions. Your ability to present findings in a clear, engaging manner will be crucial, as you’ll be preparing impactful presentations for senior leadership. As a member of a hybrid team, your role will require you to spend a mix of days in the office and working remotely. If you have a knack for strategic insights and a passion for performance analytics, we invite you to join us and make a meaningful impact in the payments industry. Experience Life at Visa and be part of a mission that uplifts everyone, everywhere.

Frequently Asked Questions (FAQs) for Manager, Performance Analytics and Strategy Role at Visa
What are the responsibilities of the Manager, Performance Analytics and Strategy at Visa?

As the Manager, Performance Analytics and Strategy at Visa, you will focus on delivering actionable insights to drive revenue growth for our Authorize.Net payment gateway and Verifi dispute management platform. Your responsibilities include developing strategies for new sales and partnerships, conducting in-depth analyses to support revenue-driving initiatives, and collaborating with cross-functional teams to ensure alignment in achieving revenue goals.

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What qualifications are required for the Manager, Performance Analytics and Strategy position at Visa?

To excel as a Manager, Performance Analytics and Strategy at Visa, candidates should have at least 5 years of relevant work experience with a Bachelor’s degree, or 2 years with an advanced degree. Preferred qualifications include experience in performance analytics, a master's or MBA degree, and familiarity with tools like SQL, Power BI, and Tableau, particularly within the payments or merchant services sectors.

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How does the Manager, Performance Analytics and Strategy support Visa's growth?

The Manager, Performance Analytics and Strategy supports Visa's growth by identifying revenue opportunities and enhancing strategic business support through data-driven insights. By tracking performance metrics and collaborating across product, marketing, and sales teams, you will play a crucial role in developing and executing growth strategies that align with Visa's overall mission.

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What skills are essential for success in the Manager, Performance Analytics and Strategy role at Visa?

Success in the Manager, Performance Analytics and Strategy role at Visa requires skills in data analytics, effective communication, and strategic business insights. You should be adept at presenting complex data clearly and succinctly, collaborating across various teams, and leveraging data to identify trends that drive business growth.

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What is the work environment like for the Manager, Performance Analytics and Strategy at Visa?

The Manager, Performance Analytics and Strategy position at Visa is a hybrid role, allowing you to work both remotely and in the office. This flexibility promotes a healthy work-life balance while ensuring collaboration with your colleagues in our San Francisco office, contributing to an engaging and dynamic workplace culture.

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Common Interview Questions for Manager, Performance Analytics and Strategy
How do you approach data analysis for revenue growth opportunities as a Manager, Performance Analytics and Strategy?

In approaching data analysis for revenue growth opportunities, I focus on identifying key performance indicators relevant to our goals. I break down data into actionable insights, then translate those insights into strategic initiatives. I prioritize consistent communication with stakeholders to align our efforts and ensure transparent tracking of our progress.

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Can you explain your experience with performance analytics tools, particularly in the payments industry?

My experience with performance analytics tools such as SQL and Power BI has equipped me to derive meaningful insights in the payments industry. I’ve used these tools to create dashboards that visualize trends, allowing me to identify new revenue opportunities and monitor service adoption metrics effectively.

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Describe a time when you presented complex data to senior leadership. How did you ensure clarity?

During a recent project, I presented a comprehensive analysis on payment volumes and revenue growth to senior leadership. To ensure clarity, I utilized PowerPoint to create visually engaging slides and summarized the key insights upfront, allowing the leadership team to grasp essential concepts quickly before diving deeper into the data.

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What strategies have you previously implemented to drive cross-sell and upsell initiatives?

I’ve successfully implemented strategies such as targeted marketing campaigns and personalized outreach programs that utilize performance data to identify opportunities for cross-selling and upselling. By closely analyzing merchant performance metrics, I crafted tailored solutions that effectively communicated the value proposition of additional services.

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How do you maintain an effective reporting infrastructure for tracking KPIs?

Maintaining an effective reporting infrastructure requires a combination of automation and regular reviews. I leverage performance analytics tools to automate data collection while ensuring that we conduct regular reviews to refine our KPIs, adapt to business needs, and ensure the reports provide actionable insights for all stakeholders.

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Give an example of how you collaborated with other departments to achieve a common goal.

In my previous role, I collaborated with the marketing and sales teams to launch a new merchant activation strategy. By aligning our insights and creating a unified plan, we were able to significantly enhance the activation experience for customers, driving both engagement and revenue growth.

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What do you believe is the most important aspect of delivering insights to stakeholders?

Delivering insights effectively requires tailoring your communication style to the audience. I believe it's most important to focus on clarity and relevance, ensuring that the insights directly relate to the stakeholders’ needs and decision-making processes. This helps bridge the gap between data analysis and actionable strategies.

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How do you keep abreast of the latest trends in performance analytics and payments?

I stay updated on the latest trends in performance analytics and payments by engaging with industry publications, attending relevant conferences, and participating in online forums. I also value networking with peers in the industry, as sharing insights and best practices can provide valuable perspectives on emerging trends.

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Describe your experience working in a hybrid work environment and how you manage your time.

In my previous roles, I have adapted well to hybrid work environments by setting clear schedules and goals for both office and remote days. I utilize tools for efficient communication and project management, which helps me stay organized and ensure that I am engaging with my team and stakeholders consistently.

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What steps would you take to ensure successful implementation of performance insights for the Authorize.Net platform?

To ensure the successful implementation of performance insights for the Authorize.Net platform, I would begin with a thorough analysis of current data capabilities, engage with product development to understand their needs, and collaboratively design user-friendly reporting frameworks that provide relevant insights to merchants and partners, facilitating informed business decisions.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
December 4, 2024

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