Product Manager - job 0 of 50

As a Product Manager at Visa, particularly in Issuer Disputes Platform Management, your main responsibilities revolve around overseeing technical projects that drive our global product strategy. You'll collaborate with business and technology teams to deliver end-user solutions, assist in refining user stories, and ensure that projects are completed on time and within budget. Additionally, you will work closely with Subject Matter Experts (SMEs) to gather business needs and translate them into actionable requirements, ensuring effective communication and alignment throughout the project lifecycle.

To become a Product Manager at Visa, applicants should ideally possess at least 5 years of relevant experience and a Bachelor's Degree, or have advanced degrees for reduced experience requirements. Preferred qualifications include 6 or more years with a Bachelor's Degree or relevant experience with advanced degrees. Expertise in project management methodologies, both Waterfall and Agile, is critical, along with excellent communication skills, strong organizational capabilities, and a knack for building effective relationships across diverse teams.

The role of Product Manager at Visa plays a pivotal part in the entire project lifecycle, beginning from project conception through to post-deployment support. As part of the Issuer Disputes Product Management team, you'll facilitate collaboration among various stakeholders, ensure that the business processes are effectively converted into specifications, and help guide projects towards successful completion. Your ability to manage multiple tasks simultaneously while enhancing stakeholder communication will be essential in completing projects efficiently.

The Product Manager role at Visa is unique because it sits at the intersection of technology, business strategy, and customer impact within a leading payment technology company. Unlike many other product roles, this position demands not only adept project management skills but also a deep understanding of the issuer dispute domain and its complexities. You will engage with a diverse range of stakeholders, drive operational efficiency, and utilize data-driven insights to form strategic decisions that shape Visa's future in a rapidly evolving industry.

At Visa, Product Managers enjoy an abundance of growth opportunities due to the dynamic and innovative nature of the payment technology sector. As you contribute to impactful projects, you'll also have the chance to develop new skills and expertise in various methodologies, gain insights into regulatory landscapes, and potentially advance into leadership roles. The company fosters a culture of continuous learning, providing resources and support to help you enhance your professional development and achieve career goals.

In your response, focus on specific methodologies you've worked with, such as Agile or Waterfall, and provide examples of how you've implemented these approaches in previous roles. Highlight how these methodologies helped in managing project timelines, stakeholder communication, and overall project success.

Explain your process for gathering requirements, emphasizing collaboration with stakeholders, interviewing Subject Matter Experts, and creating comprehensive Business Requirements Documents. Share examples of how you ensured the requirements were clear and actionable for technical teams.

Discuss your strategies for task prioritization, such as using stakeholder input, assessing project impact, and considering timelines. Providing examples from previous experiences can enhance your response.

Select a specific project and outline your role in managing it from start to finish. Discuss the challenges you faced, how you addressed them, and the positive outcomes, such as improvements in efficiency or user satisfaction.

Share your methods for conflict resolution, such as facilitating open communication, finding common ground, and ensuring all perspectives are considered. Use an illustrative example if possible.

Mention project management tools you've utilized, such as JIRA, Trello, or Asana, detailing how they helped streamline processes and track project progress. Emphasize your adaptability to choose the right tool for the situation.

Explain how you prepare for deployment by planning end-user training, gathering feedback, and establishing a support framework. Discuss the importance of continuous improvement and how you integrate user feedback into future iterations.

Articulate how you leverage data analytics to inform decisions, from analyzing user behavior to assessing project outcomes. Highlight your ability to reconcile complex data sets into actionable insights.

Discuss your technique for collaborating with stakeholders to break down user needs into actionable user stories that focus on specific, measurable outcomes. Provide an example to showcase your approach.

Reflect on current industry trends, such as regulatory changes or emerging technologies, and how they pose challenges. Discuss how you stay informed and adaptable to address these complexities effectively.