Product Manager - Visa Token Service (VTS) platform - job 13 of 24

As a Product Manager for the Visa Token Service (VTS) platform, you will be responsible for defining and evolving product requirements and technical capabilities to shape digital payment solutions. You'll lead product initiatives from concept to launch in an agile environment, work closely with engineering and architecture teams, and manage a product backlog to prioritize tasks based on impact and strategic alignment.

To succeed as a Product Manager in Visa’s Token Service (VTS) team, candidates should ideally possess deep technical knowledge of payment systems, strong product instincts, and experience in agile project management. A background in secure digital commerce, with proven success in building scalable platforms and managing cross-functional teams, will be highly advantageous.

The Product Manager for the Visa Token Service platform will collaborate closely with engineering, architecture, and operations teams. By gathering feedback from regional and partner teams, you’ll ensure global alignment in product delivery and seamlessly integrate partner insights to help evolve Visa’s token infrastructure.

The Visa Token Service platform plays a crucial role in Visa’s overarching strategy by enabling secure digital commerce and facilitating innovative payment experiences. It supports tokenization at scale, ensuring security for billions of transactions and enabling next-generation solutions that thrive in a multi-stakeholder ecosystem.

A successful Product Manager at Visa should possess strong product management skills, including technical fluency, strategic thinking, and the ability to prioritize tasks effectively. Additionally, excellent communication skills are essential to build cross-functional trust and navigate the complex landscape of stakeholder interests and market demands.

When answering this question, highlight specific experiences in product management roles relevant to the payments industry. Discuss any projects where you improved payment solutions or innovated new features, always tying your experience back to how it contributed to business goals or enhanced user experiences.

Discuss your approach to evaluating tasks based on impact, strategic fit, and risk. Provide examples of how you have utilized metrics and KPIs to guide your prioritization decisions to ensure that the most valuable features are delivered effectively.

Detail your methods for gathering feedback, such as user surveys, focus groups, or analytics tools. Explain how you ensure this feedback informs product decisions and iterations, emphasizing your experience in aligning product strategy with market needs.

Share specific examples of how you have successfully collaborated with teams across different functions—such as engineering, marketing, and operations. Highlight your communication and interpersonal skills that helped create a cohesive working environment despite differing priorities.

Explain your process for setting measurable goals by discussing how you identify key performance indicators (KPIs) relevant to the product. Provide an example of how you've implemented and adjusted these metrics based on evolving user needs or business objectives.

Discuss your familiarity with agile principles, including your experience in leading sprints, managing backlogs, and collaborating with scrum teams. Providing examples of how you've effectively utilized agile methodologies to deliver products can strengthen your response.

When responding to this, choose a specific, challenging situation where you had to balance competing priorities. Discuss your thought process, how you collaborated with stakeholders, and the outcomes of your decision, focusing on the lessons learned.

Explain how you've collaborated with legal and compliance teams in past roles to ensure that products adhere to necessary regulations. Providing examples of your process to manage compliance risks can highlight your attention to detail and understanding of industry standards.

Discuss how you incorporate market research into your product management practices to identify user needs and market gaps. Highlight specific tools or methodologies you use to gather insights that inform product strategies.

Your answer should reflect your commitment to continuous learning. Mention resources such as industry publications, conferences, or networks you engage with. Emphasize how this knowledge influences your product management decisions and strategic planning.