Product Manager - Visa Token Service (VTS) platform - job 6 of 24

As a Product Manager for the Visa Token Service at Visa, you will define and evolve product requirements, oversee end-to-end product delivery, and collaborate closely with engineering and architecture teams to develop scalable systems. Your role will include managing the product backlog, defining KPIs, and ensuring all stakeholder considerations are balanced, while also representing the VTS in client engagements.

To excel as a Product Manager for the Visa Token Service, candidates should possess strong technical fluency, experience in product management, and a solid understanding of digital payment infrastructures. A successful applicant should also demonstrate strong communication skills, collaborative capabilities, and a proactive attitude towards innovation and problem-solving.

Collaboration is key for the Product Manager - Visa Token Service role. You will work closely with cross-functional teams, including engineering, architecture, and regional partners, to deliver product initiatives. Building trust and alignment among stakeholders without direct authority is crucial, as is ensuring that diverse perspectives are incorporated into product development.

The work environment for a Product Manager in the Visa Token Service platform is dynamic and collaborative. With a hybrid model, you can expect a mix of remote work and in-office collaboration that fosters teamwork and engagement, making it an exciting place to contribute to cutting-edge digital payment solutions.

The Visa Token Service plays a critical role in securing digital commerce by offering tokenization capabilities that safeguard transaction data across various platforms. As a Product Manager, your efforts will contribute to solutions that enhance payment security and create innovative experiences for users globally.

When prioritizing a product backlog, consider factors such as business impact, risk, stakeholder feedback, and strategic alignment. Use a framework like MoSCoW (Must-have, Should-have, Could-have, Won't-have) to classify items effectively and ensure that the most valuable tasks are tackled first.

Success for any product I manage can be defined through key performance indicators (KPIs) that relate to user engagement, transaction volume, and user satisfaction. Establishing clear metrics before launch helps track progress and makes it easier to iterate based on real-world feedback.

My experience with agile product management includes leading cross-functional teams through sprints, utilizing regular stand-ups to promote communication, and facilitating retrospectives to evaluate progress. Agile methodologies allow for quick adaptations to changing requirements, which is vital in the fast-paced payments environment.

In situations of disagreement with stakeholders, I approach the conversation with a focus on understanding their perspectives. By actively listening and collaborating to find common ground, we can co-create solutions that balance differing priorities while aligning with overarching product goals.

I employ a variety of market research strategies such as engaging with customer feedback, analyzing market trends, and conducting competitor analysis. This helps inform product decisions and ensures that the solutions developed align with market needs and expectations.

In a previous role, I led a product launch by coordinating with multiple teams, from engineering to marketing, adhering to a strict timeline. We monitored KPIs post-launch, allowing for rapid iterations and adjustments based on initial user feedback, which resulted in exceeding our adoption targets.

To ensure product compliance with regulatory requirements, I work closely with legal and compliance teams throughout the development process. This collaboration ensures we identify and address potential regulatory challenges early, thereby avoiding any issues that could arise post-launch.

I prioritize customer feedback as a vital input in the product development process. Conducting surveys, user testing, and focus groups ensures that we gather insights that directly inform product iterations and enhancements, contributing to a more user-centric final product.

My approach to building cross-functional teams involves prioritizing open communication and trust-building activities. I focus on establishing clear roles and objectives while encouraging a collaborative atmosphere, which enhances team dynamics and leads to successful product outcomes.

Aligning product initiatives with company strategy requires a thorough understanding of the broader business goals and objectives. Regular collaboration with leadership and cross-functional teams ensures that product development directly supports strategic priorities, fostering company-wide buy-in and success.