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Senior Director - Site Reliability Engineering - job 8 of 21

Job Summary: As the Senior Director of Site Reliability Engineering (SRE), you will lead a team of SREs to ensure the highest level of performance and reliability of our services. You will be responsible for the end-to-end availability and performance of mission-critical services and building automation to prevent problem recurrence. The role requires a strategic leader who can create a vision for the SRE function and drive a culture of ‘automation first’ to improve the scalability and stability of our systems.

Essential Functions:

  • Lead and scale the SRE team, setting objectives and key results that align with the company’s strategic goals.

  • Develop and implement SRE policies, standards, and best practices for enterprise-wide systems.

  • Define standards for building reliable applications that are highly available and resilient.

  • Drive the adoption of a DevSecOps culture, fostering collaboration between development and operations teams.

  • Oversee the design and implementation of solutions for system monitoring, logging, alerting, and incident response.

  • Collaborate with product development teams to ensure reliability and scalability are considered at the design phase.

  • Manage on-call rotations, incident management processes, and post-mortem analyses to ensure continuous improvement.

  • Define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets for all critical services.

  • Work closely with the security team to ensure compliance with industry standards and regulatory requirements.

  • Lead initiatives to improve CI/CD pipelines and automate infrastructure provisioning and deployment.

  • Provide technical leadership and mentorship to team members, encouraging professional growth and technical excellence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is not offering relocation assistance for this role.

Average salary estimate

$175000 / YEARLY (est.)
min
max
$150000K
$200000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Director - Site Reliability Engineering, Visa

Are you ready to take your leadership skills to the next level? At our company in Foster City, we are looking for a passionate Senior Director of Site Reliability Engineering (SRE) to join us on an exciting journey. In this role, you will head a dedicated team of SREs working diligently to ensure our services perform at their peak while maintaining top-notch reliability. Your mission will be to design and implement automation processes that not only mitigate any service issues proactively but also set a precedent for our ‘automation first’ approach. Imagine shaping the future of our systems by setting clear objectives that align with our strategic goals while defining standards for building robust applications. You will play a pivotal role in fostering a DevSecOps culture, enhancing collaboration between development and operations teams, and leading initiatives that improve our CI/CD pipelines. As a Senior Director, your expertise will shine in areas like incident management, post-mortem analyses, and setting key performance indicators like Service Level Objectives (SLOs) for our critical services. Your technical acumen will be invaluable as you mentor your team, helping them grow and excel in their roles. This role also offers the flexibility of a hybrid work environment, where you can alternate between home and office, working alongside other talented professionals eager to make a difference. Join us and be a part of an innovative and supportive workplace where your contributions will truly matter!

Frequently Asked Questions (FAQs) for Senior Director - Site Reliability Engineering Role at Visa
What are the main responsibilities of the Senior Director - Site Reliability Engineering at our company?

The Senior Director - Site Reliability Engineering will lead the SRE team to ensure optimal performance and reliability of services. Responsibilities include overseeing end-to-end service availability, implementing best practices for automation, driving a DevSecOps culture, and managing incident response processes.

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What qualifications do I need to apply for the Senior Director - Site Reliability Engineering position?

To apply for the Senior Director - Site Reliability Engineering role, candidates should have extensive experience in site reliability engineering, leadership qualities, a solid background in automation, and knowledge of DevSecOps principles. A degree in Computer Science or a related field is often preferred.

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How does the hybrid work model function for the Senior Director - Site Reliability Engineering role?

The Senior Director - Site Reliability Engineering position offers a hybrid work model where employees are expected to be in the office 2-3 days a week, fostering collaboration while still providing the flexibility of remote work. Exact days are determined by leadership to meet business needs.

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What opportunities for professional growth can the Senior Director - Site Reliability Engineering find at our company?

At our company, the Senior Director - Site Reliability Engineering will have ample opportunities for professional growth through mentorship programs, leadership initiatives, and the chance to drive significant technological advancements. We are deeply committed to fostering an environment of continuous learning and development.

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How does the Senior Director - Site Reliability Engineering contribute to the company's strategic goals?

The Senior Director - Site Reliability Engineering contributes to the company's strategic goals by setting objectives and key results for the SRE team, ensuring alignment with the overall business strategy, and implementing effective practices to enhance service reliability and performance.

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Common Interview Questions for Senior Director - Site Reliability Engineering
Can you explain your experience with building and leading SRE teams?

In answering this question, highlight specific examples where you've successfully built and led a team of SREs. Discuss the strategies you used to define roles, set objectives, and foster a positive team culture.

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What strategies do you implement to drive a 'DevSecOps' culture?

Emphasize the importance of collaboration between development and operations teams in your response. Provide examples of tools or practices you introduced to enhance this collaboration while ensuring security is embedded throughout the development process.

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How do you define and measure Service Level Objectives (SLOs)?

In your response, outline the process you follow when defining SLOs, including gathering stakeholder input and determining what metrics best indicate success for critical services. Discuss how you regularly review and adjust these objectives as necessary.

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What experience do you have with incident management processes?

Explain your approach to incident management, focusing on how you implement incident response plans, perform post-mortem analyses, and utilize learnings to prevent recurrence. Share your methodology in building a culture of continuous improvement.

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How do you approach automation in SRE?

Discuss the benefits of automation in site reliability engineering, providing examples of processes you automated in previous roles to enhance efficiency, minimize human error, and improve service reliability.

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What tools and technologies are you proficient with for monitoring and logging?

List out specific tools and technologies you have worked with for monitoring and logging purposes. Detail your proficiency level and how these tools have positively influenced your past projects.

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Can you describe a challenging technical problem you solved in a past role?

Be prepared to narrate a specific technical challenge, detailing the context, your analytical approach to solving the issue, the actions you took, and the ultimate outcome. Highlight any collaboration with team members.

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How do you handle conflict within your team?

Specify your conflict resolution strategies, emphasizing communication, active listening, and mediation. Provide an example of a past conflict and the steps you took to resolve it amicably.

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What is your vision for the SRE function in the next few years?

Share your forward-thinking vision for the SRE function and how you plan to adapt to evolving industry trends. Discuss areas for improvement and growth opportunities you see for the team and the organization.

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How do you ensure compliance with industry standards in your SRE practices?

Discuss your approach to compliance, including your collaboration with security teams and your familiarity with regulations. Explain how you align SRE policies with industry standards and continuously update them as needed.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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