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Senior Product Manager (Senior Consultant) - job 23 of 27

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Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing automated solutions and web/digital service experiences from conceptual design to product requirements to development and client delivery.

Responsibilities:

Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements; develop well-formed features specifications and acceptance criteria
Support strategy and technology investment roadmap development for Client Services.
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$90000K

$130000K

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What You Should Know About Senior Product Manager (Senior Consultant), Visa

Join us as a Senior Product Manager at Visa in Atlanta, where you will be at the heart of client engagement and transformation. As part of our Client Services team, you’ll play a critical role in providing an outstanding service experience that continues from pre-sales all the way through to implementation and service optimization. With a focus on digitizing business processes, you'll work within our Services Digitization organization to create intuitive, rewarding client interactions. Embracing your customer-first mindset, you will lead the solution enhancement process from inception to launch, allowing clients to benefit from streamlined experiences and modern technology solutions. By collaborating with diverse teams, including Client Services, UX/CX, and technology partners, you will define problems, develop business cases, and oversee the development and testing of new products. Managing multiple projects simultaneously will be key, along with influencing various stakeholders to ensure timely delivery within budget. Your analytical skills will help you identify gaps in our offerings and develop innovative solutions that add significant value, all aimed at maximizing ROI as well as minimizing operational costs. This hybrid role allows for both in-office and remote work, offering flexibility while still maintaining a strong connection with your team. If you're passionate about enhancing digital service experiences and want to significantly impact the Visa journey for clients, this is the perfect role for you!

Frequently Asked Questions (FAQs) for Senior Product Manager (Senior Consultant) Role at Visa

What are the responsibilities of a Senior Product Manager at Visa?

As a Senior Product Manager at Visa, your primary responsibilities include leading solution enhancement processes, defining business requirements, creating user stories, and overseeing development and deployment of new features. You’ll also coordinate with various stakeholders, manage multiple projects, and analyze data to provide insights that drive product capabilities and operational excellence.